HGreg.com Doral

Good afternoon, I recently purchased a 2021 Electric Hyundai Kona at the West Palm beach location. The purchase process took over 5 hours and after finally receiving the vehicle, they guaranteed us the Hyundai Kona at the West Palm beach location. The purchase process took over 5 hours and after finally receiving the vehicle, they guaranteed us the car had been thoroughly inspected. The car only came with the emergency charger and when I inquired the service manager about it he said he didn’t know what to tell me. Within 4 days of driving it the car had issues with it’s electric system and stopped working. It took 2 days for the service managers to get in contact with me and 3 days for the car to get towed. They ordered a replacement battery and had guaranteed me the new battery would arrive by today (Friday 9/1) and I just received a call that the ETA is now moved to Tuesday (9/4) I understood the company doesn’t do lender cars so they told me they would send me a check to cover Uber costs considering I paid for transportation I wasn’t being able to use-which still has not been delivered to me- and I now have to go another week without a vehicle I purchased. Overall the service has been utterly horrible and I have not received proper compensation or help for my situation. More

I fond a car that caught my interest online. Called and confirmed availability. Letti who was at the establishment was professional, courteous, down to earth and accommodating. Took a test drive Called and confirmed availability. Letti who was at the establishment was professional, courteous, down to earth and accommodating. Took a test drive, traded in my old car and purchased the new one right then and there. I'm a very happy customer and would recommend anyone to use HGreg.com, I know I will again some day in the future. More

Excelente lugar lugar para comprar un auto. El trato del personal es genial y en especial el de Randy nuestro agente y la chica de la financiación Yaima fueron mas que excelentes profesionales. El trato del personal es genial y en especial el de Randy nuestro agente y la chica de la financiación Yaima fueron mas que excelentes profesionales. Recomiendo este lugar al 100% More

Mauricio was very patient and friendly. He helped with me with every question I had. He helped with me with every question I had. More

Great work. Professional. Polite. Respectable. Thank you for all you help. I really needed to trade car. The finance person was excellent! Professional. Polite. Respectable. Thank you for all you help. I really needed to trade car. The finance person was excellent! More

I really enjoyed the staff and my sales rep Jenny. She made purchasing a car so easy. Thanks again for helping me purchase a new car. She made purchasing a car so easy. Thanks again for helping me purchase a new car. More

Bueno en general. .el servicio y la atencion, gran variedad de vehiculos en buen estado. .el servicio y la atencion, gran variedad de vehiculos en buen estado. More

Great experience! !! Clifford did a great job. All of them Made me super comfortable during the entire process. !! Clifford did a great job. All of them Made me super comfortable during the entire process. More

Happy with our purchase, and the finance manager (Mo) was great. I get the feeling that all the “salespeople” do here are greet, test drive , and have you sign initial disclosures. Because our guy was awful great. I get the feeling that all the “salespeople” do here are greet, test drive , and have you sign initial disclosures. Because our guy was awful when it came to listening, advising. I asked to have the car cleaned before pickup, all that was done was a hose off. Asked for the dealer badge to be removed, just ripped it off and left it broken in the lot. Put on the plate, took off the dealer frame and paper tag and threw it on my wife’s trunk. Where do you get these guys, or the commission you pay only attracts this level service. Again I’d rather have only dealt with the finance manager…he was 4.5 star. Salesman was .5 star. Not a great experience because of that. HGreg Miami More

This if the HGreg in Orlando I called the dealership when I was an hour away and informed them that I was going to buy a particular car that I already test drove. I asked them to have the car ready for when I was an hour away and informed them that I was going to buy a particular car that I already test drove. I asked them to have the car ready for me. When I arrived around 3:15pm (remember the time), the car was still in the lot. The salesman told me that he would go get it and bring it to the front. My son & I decided to walk the lot to kill time. 30 minutes later, the salesman comes out & gets the car (maybe he had another customer & didn’t want to lose them for us). After inspecting the car, we found a few other flaws that I didn’t notice 2 days before but knew nothing could be done about them (I only mention this to show where some of the time went). We went inside to start the dreaded paperwork (note that I was buying the car with cash). 30+ minutes later, the paperwork was printed & signed. None of this paperwork had the contract. The salesman then says to me that he will send the paperwork to the back & it would be around 30-45 minutes before they will see me. I was very confused…I didn’t understand why we just sat here and signed a bunch of other paperwork and not the contract. I asked the salesman why I had to wait (all I needed to do at this point was to write a check, sign the contract & title work). The salesman said to me “this is how we do business”! I couldn’t believe it!!! Finally, at almost 5:30pm, they call me back to finish the paperwork. We are now ready to leave, or so we thought. After all this time, the car still was not ready, the salesman was with another customer and asked us to wait. I said something to a manager, and he asked the salesman to come take care of us. The salesman said he was busy with a customer. I yelled at him “I am a customer!” We finally left the dealership at about 6:30pm. More than 3 hours to buy a car with cash! Smh!!! Bait & Switch!!! Please note that the price of the car that is advertised, is not the price of the car!!! We all know that all dealerships have a dealer fee. This dealership has a dealer fee of $1,299. Not only do they have a dealer fee, but they also have an electric filing fee of $699 & protection package $795. I was able to get them to remove the protection package, but they would not remove the eclectic filing fee. That means that the price at the very least is $2,000 more than the listed price! The only reason I still bought my car here was it was a special addition & I couldn’t find it anywhere else. I know I will lose many hours of my life going forward thinking of this experience and that’s my own issue, however; If you are like me, & your brain doesn’t turn off, think twice before giving this dealership your business. Sincerely, Tommy Perry More