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HGreg.com Doral

Doral, FL

3.8
1,935 Reviews

8505 NW 12th St

Doral, FL

33126

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Showing 1,935 reviews

March 14, 2024

I've had my car 10 days, just realized it is leaking oil. The email I was given to contact in case of problems is not working. More

by mareikastevenson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Seville and Ray
Mar 14, 2024 -

HGreg.com Doral responded

I'm sorry to learn about the issue you're experiencing with your car. We certainly want to address this promptly and ensure everything is resolved for you. It seems there might be a problem with our email, so let's connect directly instead - please reach out at your earliest convenience. Thank you, Ray Rodriguez - General Manager - (833) 331-0702

March 13, 2024

Not responsive. They do not respond if you live out of stated. Asked for a video walk around several times More

by Gage
Recommend Dealer
No
Employees Worked With
Lucas
Mar 14, 2024 -

HGreg.com Doral responded

I'm sorry to read about your experience. We aim for prompt and thorough responses, regardless of where our customers are located. Your feedback is important to us and I'd like the opportunity to discuss this further with you. If you're open to giving us another chance, please feel free to reach out directly at your earliest convenience. Thank you, Ray Rodriguez - General Manager - (833) 331-0702

March 09, 2024

I had a great experience buying this car, the salespeople that helped me were amazing. They helped me get this car, and they were very patient with me. They went above and beyond to assist me. It was a great More

by Marie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew, Jaelen, Jonathan
Mar 11, 2024 -

HGreg.com Doral responded

Marie, we're delighted to know you had a great experience with our team at HGreg Doral. We'll pass your compliments on to Matthew and the rest of the crew! Thanks for recommending us - enjoy your new car!

March 07, 2024

Horrible experience. They were not transparent with pricing. They had thousands of dollars worth of hidden fees. Some lame warrantee that they force you to buy. I hav More

by drbovay
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Laritza Fontela, Alberta Arencibia, Marc Brown
Mar 08, 2024 -

HGreg.com Doral responded

I'm sorry to read about your experience. Transparency is very important to us and we never intend for our customers to feel misled or surprised by any fees associated with their purchase. We'd like the opportunity to discuss this further with you and address any concerns directly - please reach out at your earliest convenience. Thank you, Ray Rodriguez - General Manager - (833) 331-0702

February 11, 2024

It was a Great experience and easy process with no pressure.was denied in three other dealers and thought I going to have to buy in a buy here pay here and almost did but decided to go to Hgreg in Orl More

by william.ortiz4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Gallego
Feb 12, 2024 -

HGreg.com Doral responded

William, we're so glad to know that you had a great experience at HGreg Doral and found the SUV you wanted. Thanks for giving us a chance! We'll pass your thanks on to Jose as well. Enjoy your new ride!

February 06, 2024

Excelente muy buena atención gracias Erick por tu paciencia eres.demasiado bueno atendiendo a los clientes 👍. More

by Tania27stf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick Baiza
Feb 06, 2024 -

HGreg.com Doral responded

Tania, felicidades por su nuevo vehículo! Es fabuloso leer que tuvo una gran experiencia comprando con Erick en HGreg Doral - Nuestro equipo está aquí para siempre ayudarle. Esperamos que disfrute de sus nuevas millas!

February 05, 2024

Marco Marques was my salesman and his mannerism and willingness to make my dream come true was remarkable. My experience was absolutely incredible there the music, friendliness from the whole staff was More

by Alwaysworthit5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Arques, Eloy Arencibia, Alexander Lancara
Feb 05, 2024 -

Alwaysworthit5 responded

The best experience I've ever endured from auto salesmen over the years !!!

Feb 05, 2024 -

HGreg.com Doral responded

We're overjoyed to receive this kind of feedback! Thanks for taking the time to applaud Marco's expertise and for choosing HGreg Doral above the rest. Our team wishes you happy miles ahead - enjoy the ride in your new set of wheels!

January 09, 2024

The WORST car buying experience - EVER! I have bought NINETEEN vehicles in the past 40 years & this was the absolute WORST!! And I told them exactly that. First, I had to beg them, to s More

by renee_cpa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sory
Jan 15, 2024 -

HGreg.com Doral responded

Renee, I'm truly sorry to hear about your experience. It's clear we fell short of providing the smooth and transparent car buying process that you and all our customers deserve. I'd like to discuss this further with you so we can better understand where things went wrong and how we might be able to make it right for you moving forward. Please reach out at your earliest convenience if possible. Ray Rodriguez - General Manager - (833) 331-0702

January 05, 2024

The worst of the worst. 2 days of phone calls to TRY to buy a car, not a single person answered the phone or returned my calls. Then I get a text from a complete MORON. St More

by ferrarifan3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Katherine Benitez
Jan 09, 2024 -

HGreg.com Doral responded

I'm really sorry to hear this feedback about your sales experience. We strive for excellent customer service and it's clear we fell short in this instance. I'd like the opportunity to turn things around and learn how we can improve, so if you're willing, please get in touch with me directly so we can discuss further. Thank you, Ray Rodriguez - General Manager - (833) 331-0702

January 03, 2024

They are not transparent with pricing. After a very long wait to discuss financing, the warrantee wasn't discussed nor itemized. It was added into the selling price. The same with GAP insu More

by brookbury2000
Recommend Dealer
Yes
Employees Worked With
Sales- Matthew, Finance- Iforget. He was from NJ originally.
Jan 04, 2024 -

HGreg.com Doral responded

I'm sorry for any confusion or inconvenience caused. Transparency is important to us, especially when it comes to pricing, and I'd like an opportunity to discuss this further and address any remaining concerns regarding warranties and GAP insurance. Please reach out when you have a moment. Thank you, Ray Rodriguez - General Manager - (833) 331-0702