
HGreg Nissan Kendall
Palmetto Bay, FL
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Horrible dealership service department. I went in for a simple oil change and tire rotation. Even though I had an appointment it took close to two hours and I believe it would have taken longer if I hadn’t simple oil change and tire rotation. Even though I had an appointment it took close to two hours and I believe it would have taken longer if I hadn’t been proactive about questioning how long it would take. The service specialist I interacted with had originally quoted me at $89 + tax. After an hour and a half of waiting I received a text with a new quote of $126 plus a list of additional services that my car needed adding up to $910. Having just changed out different filters and flushed and replaced many of these oils at my last tuneup only three months ago, I knew this couldn’t be right. At this point I went to question the service specialist who was nowhere to be found and I guess just expects customers to check a box on a link agreeing to pay an additional $900 without any consultation? When he did return to his desk he took no responsibility for the increase in price of the oil change/tire rotation while shrugging off the extra $900 additional services as only what the technician recommended. It took another half hour to finish my car at which point I asked to speak to the manager who basically dismissed my concerns and tried to shuttle me out the door. No apology, no admission of having done anything wrong. Don’t trust your car with these crooks, they’ll try to rip you off. More
I had the chance to visit the dealer a few days ago and was attended by a nice gentleman & salesman and was very Polite, clear & straight to the point. was attended by a nice gentleman & salesman and was very Polite, clear & straight to the point. More
Thank you Elías K for your excellent service and patience for showing me all the options. I will be back for sure. I will highly recommend may family and friend. You are exceptional with your customer!!! for showing me all the options. I will be back for sure. I will highly recommend may family and friend. You are exceptional with your customer!!! Thank you again More
I came in there with really low hopes of being able to finance a car. I had bad credit , no bank statement and about 2k for down payment. I was there for about 3hrs while the salesman jamah worked his mag finance a car. I had bad credit , no bank statement and about 2k for down payment. I was there for about 3hrs while the salesman jamah worked his magic. That day I wasn’t able to get a car. The next day he called me early morning with the good news that I was approved to finance a car. I live very grateful for him More
Last month I was there and Erik Martinez was the one who helped me choose the car of my dreams and today I return with a friend but there was not the one she wanted, but that does not consist in repairing h helped me choose the car of my dreams and today I return with a friend but there was not the one she wanted, but that does not consist in repairing her kindness and respect for her work. I recommend 100% the best seller. More
My experience here exceeded my expectation. Elias K helped with finding the car that I was looking for, and the other representatives were a pleasure to work with as well. helped with finding the car that I was looking for, and the other representatives were a pleasure to work with as well. More
Elias K fue mi vendedor el cual tuvo la paciencia y profesionalidad de mostrarme y explicarme sobre los vehiculos de los q estuve interesada y eso facilitó q yo pudiera hacer la seleccion perfecta por profesionalidad de mostrarme y explicarme sobre los vehiculos de los q estuve interesada y eso facilitó q yo pudiera hacer la seleccion perfecta por lo q estoy muy satisfecha con la compra. More