H&H Chevrolet

Joe Bowen is always professional and curteous when i meet with him. Straight forward amd honest with the needs of my vehicle. Always appreciated! with him. Straight forward amd honest with the needs of my vehicle. Always appreciated! More

I took my 2019 Silverado Trail Boss in to have them look at the Audio and figure out why it was not working. I worked with Josh Erspamer in the service dept. He advised that I could be charged for audio re at the Audio and figure out why it was not working. I worked with Josh Erspamer in the service dept. He advised that I could be charged for audio repairs unless I had an extended warranty. I found out that I had the Platinum Extended Warranty and it covered audio. I made an appointment and took it in. They said they fixed the issue with a simple update, and it was going to cost me $214. When I asked why I had to pay, Josh said that Audio is not covered after 3 years & 36K miles. It was like he forgot I had Platinum Warranty. So, I reminded him, and he said it's still not covered. I asked to speak to his manager and after arguing with me, he finally sent me to his voicemail. While waiting for the manager to return my call, I contacted my warranty company to ask why this was not covered. The gentlemen I spoke to said that its absolutely covered and that no one has called to file a claim for any Audio issues against my warranty. I called the manager at H&H again to inform him of this and eventually, he called back. I asked why Josh told me it wasn't covered, and I would have to pay. He said that their service reps deal with a lot of warranty companies and Josh assumed that my warranty company would not cover the charges and did not even call them to find out. Instead, he tried to charge me $214. Eventually, the manager was able to get it covered through my warranty and I came to pick up the truck. Guess what - the Audio still did not work. I had to take it back the next day for them to try again... Long story short, the service I received from Josh was poor & very unprofessional. He acted like he knew everything - a bit overconfident, which led to trying to charge me for something I should not have been charged. How many other people has he scammed like this? How many took his word for it and paid? Seems very illegal to me - almost like some kind of way to cheat customers out of money. I will never go back to H&H for any reason. More

Bought a 2019 certified corvette and it took over 30 days to get the license plate information to the court house. The dealership said that they would take care of any overage cost (which was a small amount to get the license plate information to the court house. The dealership said that they would take care of any overage cost (which was a small amount for interest) and any fines for no plates on the car (Thank goodness there were no fines) They have since not done that after repeated contacts with them. Their word was useless. So far I have not had any major problems with the car but……. I would not do business with them unless I could “camp” on their doorstep. More

Jantai Smith was great! I had to bring my toddler daughter with me and he was more than patient with her and I while we went through everything. Amed in finance was also won I had to bring my toddler daughter with me and he was more than patient with her and I while we went through everything. Amed in finance was also wonderful with my daughter and making sure I understood what my options were that worked best for my family and I. Definitely recommend this location to anyone looking for a new vehicle! More

Called about my 2019 Jeep Cherokee limited, wanted the brakes checked, got an 845 AM appointment, Worked till 3 AM the night before, I bring in the Jeep, tell them what I'm there for,,Wyatt tells me hour brakes checked, got an 845 AM appointment, Worked till 3 AM the night before, I bring in the Jeep, tell them what I'm there for,,Wyatt tells me hour to an hour and a half, 2 hrs tops, to xx the brakes, 2 hours later, I ask Wyatt is the Jeep done yet. Wyatt tells me " They haven't looked at it yet, I didn't know you were waiting " xxx DUDE you just told me it would be ready in 2 hours tips, NOT TO MENTION when I made the appointment I specifically told them. " I AM LEAVING TOWN ON THE 7TH OF OCTOBER SO NO MATTER WHAT YOU FIND I NEED IT FIXED BY THEN" SO AFTE WAITING ABOTHER HOUR FOR THEM TO LOOK AT IT. THEY TELL ME WE CANT DO THE WORK UNTILL THE 26TH. NEVER EVER AGAIN WILL I STEP FOOT IN THAT RAT HOLE. NEVER More

We got right in with no waiting. The assisters were friendly and provided information about where to wait and where the restrooms were. The waiting room was comfortable and there wer The assisters were friendly and provided information about where to wait and where the restrooms were. The waiting room was comfortable and there were drinks and snacks available. The car was done in a timely manner. Couldn't be better. More

Wonderful people and environment my advisor Joe is Amazing H&H is a wonderful place to get your car serviced!!! Amazing H&H is a wonderful place to get your car serviced!!! More

Excellent service and hospitality. The service person was friendly and took his time to explain the required work needed for my car. The service person was friendly and took his time to explain the required work needed for my car. More

Jose in quick service always provides a best in class experience. Will continue to do business here and recommend friends and family. experience. Will continue to do business here and recommend friends and family. More

The worst customer service I’ve ever dealt with the sales managers here are a joke and have the worst attitude problems when things don’t go their way especially when they are trying to screw you over managers here are a joke and have the worst attitude problems when things don’t go their way especially when they are trying to screw you over More