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Gwinnett Place Nissan
Duluth, GA
950 Reviews
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Showing 950 reviews
January 31, 2013
Before I get into the meat of this complaint, I would Before I get into the meat of this complaint, I would like to say that Renee Colvard was very nice to work with. She tried to make things right for Before I get into the meat of this complaint, I would like to say that Renee Colvard was very nice to work with. She tried to make things right for me. I can't say the same for everyone else that I worked with. I really didn't want to use names, but, this format will not allow it. I bought a used 2009 Nissan Maxima from the dealership in early December 2012. First of all, the total time spent that day at the dealership was over 7 hours. The test drive and haggling over price/trade-in/apr only took maybe 2 hours. I signed all the paperwork accepting the extended warranty and paint protection...rookie mistake. Well they needed to fill the tank with gas, so to save on time, I drove the maxima to the gas station following the sales lady in my trade-in. As she was filling up the car, I did one last walk around the car to make sure everything look ok. Well it wasn't. I noticed that the driver's side front corner of the bumper was not seated properly. In other words, the whole corner was sticking out from the rest of the body, completely unsecured. I pointed it out to her and we proceeded back to the dealership. The manager came out and looked at it. He actually asked me if I had hit something! Ok, I can understand, it could happen, but it didn't. They took it back into the maintenance bay, and 30 minutes later I was on my way home. Well about a week and a half later, it came loose AGAIN. Called the dealership and told them about the problem and that I would be there the next day. Now the dealership is on the north side of Atlanta, and I live on the south. 57 miles to be exact. So I take the car up there. They fix the bumper and I am on my way again. I get home, and guess what...bumper is hanging out again. So this time I email the manager and sales person. At this point I am very angry. $22,000 car, and they can't secure a bumper. They offer to send it to the body shop, give me a rental, and reimburse me for the gas I had used. When I got my car back, yes the bumper was finally fixed. Did they reimburse me for gas or even fill the tank...NO. Completely xxxx poor service and customer care. I went in today to cancel the extended warranty and paint care. Was told a particular person would be with me in a "couple minutes". What does a "couple minutes" mean to you? Technically it means 1-2 right? I can accept 5-10. After 30 minutes I found the person that originally helped me as I walked in, I asked who I was waiting to see and if he would ask how long I can expect to wait. 30 minutes later, still hadn't been given an answer or even seen the guy again. For all I know, he disappeared all together, never to be seen again. Also, toward the end of this mess, I asked if they could give me an owner's manual for the car, seeing as it did not come with one. I was told they could order me one for $30. REALLY, AFTER ALL THE CRAP I HAD TO PUT UP WITH, YOU COULDN'T JUST GIVE ME ONE??? So after my ranting, NEVER USE THIS DEALERSHIP! Just read the other post. Clearly there is something wrong with this place. So, I have made it my personal duty to inform all consumers in the Atlanta area. Whatever avenue I have to use, I will. More
by scooter0520
January 28, 2013
Hussein Ahmadu rocks!! He took care of all my car buying needs, answered all my questions and treated me with outstanding customer service from the moment I walked in the door. He went above and beyond to needs, answered all my questions and treated me with outstanding customer service from the moment I walked in the door. He went above and beyond to make sure I was well taken cared of. I love my new 2013 Altima! It's everything I could have asked for and more. He has continued to check-in with me to make sure all is well. I would highly recommend visiting Gwinnett Nissan Place if you're looking to buy. Also special thanks to Lee, Levis, Jana and Brandi for extending excellent customer service! More
by cjammin78
Employees Worked With
Hussein Ahmadu
December 19, 2012
Seems to be an excellent culture at this Nissan and it shows in how well they treat their customers. I was dreading car shopping but was pleasantly surprised to be dealing with an extremely knowledgeable shows in how well they treat their customers. I was dreading car shopping but was pleasantly surprised to be dealing with an extremely knowledgeable associate, Nita. She was very open, honest and able to answer are seemingly endless questions on two different vehicles on the lot. And she was quite patient, which is also a plus. My only complaint is that it took nearly six hours from arriving to complete the sales process. But I do love my new Nissan so it was well worth the wait. More
by jc8538
Employees Worked With
Nita and Mac
November 19, 2012
I had some issues with my car when I replace the new tires . I visited my favorite Dealer, after checking with a service adviser and specially Jimmy Clark ( Service Manager) reviewing the report, found tires . I visited my favorite Dealer, after checking with a service adviser and specially Jimmy Clark ( Service Manager) reviewing the report, found the issue and fix it. Thank you More
by msannoun
Employees Worked With
William, Thomas and Jimmy Clark Manager
November 11, 2012
the dealership is so busy that they really don't have the time to take care of the customer properly.I call to the dealership and my phone call is never returned. I still need something on the car fixed from time to take care of the customer properly.I call to the dealership and my phone call is never returned. I still need something on the car fixed frome when i purchased the vehicle in August I had another problem with the car and still haven't got and answer. More
by longterm
Employees Worked With
hussein and mac
October 03, 2012
Art Marbury went beyond "over and above" his obvious practice of serving his customer when we recently purchased a new vehicle at this dealership. My wife and I could not be more pleased with t obvious practice of serving his customer when we recently purchased a new vehicle at this dealership. My wife and I could not be more pleased with the manner in which Mr. Marbury, and others we inter-acted with, took us through the buying process. In our opinion, he is to be acknowledged for his patience, thoughtfulness, and professionalism! The three other employees we encountered were Levi, Stan, and William (do not know their last names). Our hats are off to this wonderful dealership and it's great staff. Last but not least, is Judy, their phone operator/greeter. More
by david fournerat
Employees Worked With
Art Marbury
October 01, 2012
I just love Gwinnett Place Nissan, Renee was great (the best, really) as well as the Finance person Lewis Carr. I traded in my vehicle for a brand new one and can honestly say i've never had service as go best, really) as well as the Finance person Lewis Carr. I traded in my vehicle for a brand new one and can honestly say i've never had service as good as with Gwinnett Place Nissan. Renee who I can't say enough about, took a real interest in my needs and i didn't feel like I was just a dollar sign for her but that she was genuine in her desire to put me in the right vehicle at the right price. I've been visiting the dealership for 3 years and Renee was patient and truly advised me on the best way to handle my trade in, and when the time was right she made it happen. Mr Lewis Carr so professional truly tried to give me best deal he could. The best thing as that Lewis had clear communication and a great attitude. Lewis was knowledgable and able to address all of my questions and concerns. Renee & Lewis are a great representation of what professionalism and true service are all about. Thank for helping me have such a WOW experience thanks a million. More
by stephanie.bell.75054
Employees Worked With
Stephanie A. Bell,, Renee Colvard
August 06, 2012
My wife and I started Leasing Nissan Maximas about ten years ago thru Gwinnett Nissan. Art Marbury was the first person we met. His friendlyness was immediate and very easy going. We found him knowled years ago thru Gwinnett Nissan. Art Marbury was the first person we met. His friendlyness was immediate and very easy going. We found him knowledgeable from the start. He was very proficient at zeroing in on our auto needs. My wife has Leased four Maximas over the years and bought one new Atlima this year. I bought my Maxima this week-end. It was because Art's personallity and attention to us as friends, rather that clients, that my wife and I refer our friends to Gwinnett Nissan and their rep - Art Marbury. Thank You, Jim and Julie Eriksson Clarkston, GA 20021 More
by jeriksson
Employees Worked With
Art Marbury
