Gwinnett Place Nissan

They kept me notified about everything. They explained all issues to my understanding. Good job. No complaints. They explained all issues to my understanding. Good job. No complaints. More

John Anderson, my service Advisor was very nice! I’m an old lady & appreciate kindness. So far, my car is running well after service. I’m an old lady & appreciate kindness. So far, my car is running well after service. More

Moving from Virginia, this Nissan dealership has definitely surpassed my expectations in the value of what Nissan offers. In Virginia, it was very hard to schedule an appointment for an oil change, definitely surpassed my expectations in the value of what Nissan offers. In Virginia, it was very hard to schedule an appointment for an oil change, you’d have to schedule 2 months far out in advance or pray for someone to have any event come up to get one sooner. Then, the customer service was dry, making me dislike Nissan as a whole. However, Gwinnett Place Nissan made me retract my statement. The inside is clean, all representatives are attentive and pay attention to us customers, my advisor Nickolas deserves a promotion, I mean I never felt comfortable waiting 3 hours at a dealership. Love this place! More

Excellent work and service. Alisha followed up to make sure everything went well. Awesome for job resolution. Everyone with a Nissan Gwinnett Place has the best service departme Alisha followed up to make sure everything went well. Awesome for job resolution. Everyone with a Nissan Gwinnett Place has the best service department. Thank you Alisha and the entire team. Continuous blessings. More

Price is awesome. He provided outstanding customer service. We were very happy with the job done on our car. Thank you so much guys! He provided outstanding customer service. We were very happy with the job done on our car. Thank you so much guys! More

Very courteous staff, vehicle was completed in a timely manor and I was extremely pleased with the results of my visit. manor and I was extremely pleased with the results of my visit. More

Excelente trabajo Gil! ! Gracias por tu colaboración y atención, continua así, nos vemos en el próximo servicio. Muy agradecida ! Gracias por tu colaboración y atención, continua así, nos vemos en el próximo servicio. Muy agradecida More

Incredibly disappointed with my last two experiences here (12/17/22 & 3/18/23). I've gone to them for 2 general diagnostics in the last 3 months and here's what I've noticed: 1. The Service Advisors seem (12/17/22 & 3/18/23). I've gone to them for 2 general diagnostics in the last 3 months and here's what I've noticed: 1. The Service Advisors seem to be trained to use misleading language regarding their basic diagnostic service cost. They will imply that the diagnostic cost will be credited to cover repairs found on the diagnostic. What they *wont* tell you, is that it will not be applied to your choice of the repairs listed on the diagnostic, only the repairs that they deem relevant. If you don't read the fine print of your report you'll end up shelling out the full 150 for a diagnostic *and* the full price of the repair if it isn't the exact reason why you brought the vehicle in. Both Service Advisors, Nicholas J. and Price M. are both using this misleading language, so I'm inclined to believe this is a something you've trained them to do so and its not just a singular over eager salesman. 2. Speaking with your Service Advisors after you receive your diagnostic report and decide on repairs is not a good experience either. If you have questions, they will just re-read your report back to you and ask if you saw the picture on your report and not much else. They'll tell you that a component (Transmission for instance) has failed and wont offer up much more information as to how they know that or what in particular is the point of failure. They seem to just use avoidant language and restate what the report says, aka "The component has failed". 3. I inquired as to what exactly was looked at during my diagnostic service and according to my Service Advisor it seems to be little more than: Driving your car and acknowledging that the car is in fact driving funny, running a code reader, and blanketing repair with no other information or indication on what components are failing and why/how the component is failing. This amounts to little more than what you get at an Auto-Zone for **FREE**. According to my Service Advisor, checking something like a fuse or a ground is not really necessary before deciding that a $1500 or $6000 component has failed. It's called due diligence and something would I think I could expect from a Nissan Dealership. 4. My 2nd diagnostic failed to show issues that were present upon my first diagnostic (Brake Pads and Rotors). No repairs were made to those parts in the time between diagnostics. So either my car magically repaired itself between visits or I have to question the consistency of your "Multi-Point Inspections" and diagnostic process. More

Gil is very very professional and helpful always ready to give a hand anytime he is called upon. give a hand anytime he is called upon. More

The Service Department Manager set a new bar for professionalism and ownership. After speaking with him I felt that my issue would be resolved and that the Service Department team was committed to p professionalism and ownership. After speaking with him I felt that my issue would be resolved and that the Service Department team was committed to proving an exceptional customer experience. He gave me shuttle ride home in my car and, addressed my concerns with honesty and owned the missteps. I would recommend Gwinnett Place Nissan to family, friends , coworkers. An exceptional team of individuals whom represent the Nissan Family at every step. Special thanks also to Bill in the parts department, and the service advisor. I apologize for not remembering the names of everyone. More