Gwinnett Place Honda

Dissatisfied Let me say first that I usually have a great experience. My usual advisor is Courvoisier and he is really efficent. I had a different person this time Let me say first that I usually have a great experience. My usual advisor is Courvoisier and he is really efficent. I had a different person this time and it was horrible. I have a warranty for tires and oil changes. My husband took the car for me. Had 2 damaged tires and she told my husband that it would be over $500 to replace. He declined and left and then I had to remind him we had a warranty. Called the dealership back and the advisor said oops, she didnt see it. Had to go back up to the dealership to get the tires replaced. She also charged for the oil change which was under my warranty and had to refund that as well. When I asked her how this happened because I usually dont have a problem with them seeing I have a warranty, her response was "I just assumed there was no warranty and didnt check." Really???? She did apologize but having to make 2 trips and then having to question get refunded for the oil change was a pain. In the future, I want my usual service advisor. More

Inconconsistent customer care Trevino Hendricks provided thorough customer centered care. However, upon checking out found that there were no issues highlighted in red by the techn Trevino Hendricks provided thorough customer centered care. However, upon checking out found that there were no issues highlighted in red by the technician, only a note stating possible fluid leaks. After reviewing service history with Mr. Hendricks I knew that my vehicle had additional service needs that were omitted. Mr. Hendricks contacted the technician for clarity. Any service recommendations based on year and mileage of car were no longer reflected. This was inconsistent with previous service summaries. My car was brought for an oil change to begin an oil consumption test. There are other issues with the vehicle but I now have a false since of security based on the technician's summary. More

It was all good!!! It was a very good and we enjoyed it very much. So keep up the good work.Thank you like have a great day Tony It was a very good and we enjoyed it very much. So keep up the good work.Thank you like have a great day Tony More

Great dealership with excellent service. Been here numerous times for service over the years and have never been disappointed. My most recent visits included a 60k mile service followed by a Been here numerous times for service over the years and have never been disappointed. My most recent visits included a 60k mile service followed by a battery replacement a few weeks later. They are excellent in letting you know what needs to be done with your vehicle after whatever service you bring your car in for ... yet flexible enough to let you decide when to get it taken care of. No hard sales tactics, or ultimatums, just friendly faces. Will definitely continue to take my Odyssey to Gwinnett Place Honda for service. More

Great experience! Great staff! Patrick Was a big help! Thanks to Patrick who didn’t stop until he found exactly what I wanted. Everyone was very friendly and helpful including Tammy who helped me stay with Thanks to Patrick who didn’t stop until he found exactly what I wanted. Everyone was very friendly and helpful including Tammy who helped me stay within my budget. More

Excellent Appointment was followed and was texted when ready. Waiting room was nice and cleaned Mr Hendrick was very nice and friendly and knowledgeable. Thank Appointment was followed and was texted when ready. Waiting room was nice and cleaned Mr Hendrick was very nice and friendly and knowledgeable. Thanks for all the good vibes More

Oil change Great service, fast service , timely, professional, clean, top notch, friendly, customer focused, efficient, available, superlative, stupendous Great service, fast service , timely, professional, clean, top notch, friendly, customer focused, efficient, available, superlative, stupendous, off the heezy for sheezy, well run, organized, warm More

Satisfied customer Tyler our sales rep was very helpful I helping us find our car and would definitely recommend it for you to come buy a car here. Tyler our sales rep was very helpful I helping us find our car and would definitely recommend it for you to come buy a car here. More

Happy Honda Customer I want to thank the staff at Gwinnett Place Honda for the prompt, courteous service when I purchased my brand new Honda Accord! My sales associate, Ro I want to thank the staff at Gwinnett Place Honda for the prompt, courteous service when I purchased my brand new Honda Accord! My sales associate, Romanee Cotto, went above and beyond the call of duty to make sure that I was a satisfied customer. They were willing to do everything they could to make sure I left a happy customer who would return one day to purchase another Honda. They accomplished their goal because I am a very happy Honda customer who left with the perfect car! More