Gwinnett Place Honda
Duluth, GA
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Avoid them like a plague - bunch of xxxxx. Went to buy a Avoid them like a plague - bunch of xxxxx. Went to buy a Cr-V and had a van for a trade-in. I went thru their internet department so as to avoid hagg Avoid them like a plague - bunch of xxxxx. Went to buy a Cr-V and had a van for a trade-in. I went thru their internet department so as to avoid haggling over price. Well, after reaching the dealership they made me wait while the salesman went to 'talk to the manager to get the best price for me' , then the manager comes and tries to haggle over the price. We couldn't agree on the sale price of the CR-V (even though we had finalized the price over the phone) and the trade-in value for my van. I come home disgusted not so much because of the lies but because of the amount of time they wasted going from one manager to another. The next day I get a call from the sales guy saying that the manager had agreed to the price that we discussed the previous day - I was skeptical but the salesman assured that the paperwork was ready and all I had to do is bring my trade-in , complete the paperwork and drive the new car home. No such luck - paperwork not ready, the manager comes in and starts giving new numbers and haggling all over again. AVOID THEM LIKE A PLAGUE!!!!! More
I drive 5hrs to this dealership because they were going to give me the deal that I wanted (I was given their assurance that they could do the deal that I wanted the previous day over the phone). Another re to give me the deal that I wanted (I was given their assurance that they could do the deal that I wanted the previous day over the phone). Another reason for driving this far was because they were going to disregard the mileage that I was over on my previous lease from them (I was about 20k miles over). When I get there I am imediately handed over to a floor salesman- who did not know what was agreed upon over the phone. So I had to explain things to him, and to make a long story short- they were going to increase my monthly payment, give me less for my car, and count the miles that I was over, all of which was negotiated over the phone the previous day. Naturally I was irate- after driving 5hrs thinking I was going to get the deal that they said they could give me, only to find out otherwise, not to mention dealing with someone that I did not even talk to on the phone when everything was worked out. So after raising cain for about 3hrs- I finally threatend to go to another Honda dealership and see what they would do, then they finally gave me what I wanted. All in all- I was upset for having driven so far only to be given the run around by someone that I did not talk to in the first place. Their prices were high, they tried the old bait and switch, the "tell them anything to get them here and then shaft them" routine, and they basically tried to completely go back on their word. I got what I wanted in the end, but I WOULD NOT RECOMMEND THEM TO ANYONE and I will not do business there again! More
I bought a car over there 2 month ago. Since the car has 100,000 miles on it, they refused to sell insurance to us. less than two month later, and I have driven less than 2000 miles, the car had a transmis 100,000 miles on it, they refused to sell insurance to us. less than two month later, and I have driven less than 2000 miles, the car had a transmission problem and I end up getting a new transmission for the car. I went to talk to them about the situation, they refuse to take any responsibility in a very bad manner. (quote ¡§go sue us if you want¡¨) The manager refused to see me after numerous visits and long-hour waiting. I used to think at a big place like that there should be some kind guarantee on the cars they sell, at least not to be broken within 3 months of purchase. Whoever is considering buying a car over there, make sure the car they are selling you has no major problems. More
Purchase price of car changed on finance form without notification, sales tax miscalculated, simple interest loan miscalculated.<br><br>Unwilling to accept "commitment" deal on which purchase was based. notification, sales tax miscalculated, simple interest loan miscalculated.<br><br>Unwilling to accept "commitment" deal on which purchase was based. TBD whether or not the price will be adjusted based on an assessment of the trade-in.<br><br>**UPDATE - After working with the General Manager (Lee Thompson), I was able to get my issue resolved quickly (days later). More