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Gwinnett Place Honda
Duluth, GA
2,516 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,516 reviews
July 22, 2015
great Service department Excellant team, Jae took great care of me and my car. Great service and a true professional. I will definitely continue to get my service done here Excellant team, Jae took great care of me and my car. Great service and a true professional. I will definitely continue to get my service done here More
by cwood82
Employees Worked With
Jae Kim
July 17, 2015
The Wonderful Tivanny James When I received the first recall letter for my 2007 Accord I was anxious. Why? Because I did not want to call and be put on hold and get transferred f When I received the first recall letter for my 2007 Accord I was anxious. Why? Because I did not want to call and be put on hold and get transferred from one idiot to another. But that wasn't the case this time. Right from the beginning you can hear her smile. She explained the letter to me and informed me she will take care of everything. She was polite, knowledgeable and professional. She kept her word in every situation and she never put me on hold. Finally, I was able to trust somebody to know what they were doing and care about a stranger enough to ease her stress. Everything went great, without a glitch. From the phone call all the way to the service. I was so impressed I wanted to scream. Thank you Tivanny James for the dedication and commitment you display in your work for your company. They are so lucky to have you as an employee. I look foreword to doing business in the future with Gwinnett Place Honda on the strength of Ms. Tivanny James. Her friendliness and personality should be rewarded. THANK YOU!!! More
by leoleo
Employees Worked With
Tivanny James
July 17, 2015
Wonderful Experience I went in for just a standard oil change the other day and Jae was incredibly helpful and friendly. Took no time at all. Will definitely be back. I went in for just a standard oil change the other day and Jae was incredibly helpful and friendly. Took no time at all. Will definitely be back. More
by Austen393
Employees Worked With
Jae Kim
July 16, 2015
Great job all around The service team, lead by Jae Kim, always do a fantastic job handling my truck and my wife's van. I will never go anywhere else! The service team, lead by Jae Kim, always do a fantastic job handling my truck and my wife's van. I will never go anywhere else! More
by Patelh1357
Employees Worked With
Jae Kim
July 16, 2015
Jae Kim and Roni excellent service advisors If you are looking for some in service center who has complete knowledge about any kind of repair, always try find two persons Jae Kim and Roni, just If you are looking for some in service center who has complete knowledge about any kind of repair, always try find two persons Jae Kim and Roni, just tell them what problem you are facing in you car and left the solution for them. They will complete the job right. Plus their customer service is also excellent. More
by Naveed Mirza
Employees Worked With
Jae Kim, Ronnie Butler
July 16, 2015
Service department is excellent! Jae Kim was very helpful with my car repair and went above and beyond! Will come back for all my service needs. is excellent! Jae Kim was very helpful with my car repair and went above and beyond! Will come back for all my service needs. More
by Karabelle31
Employees Worked With
Jae Kim
July 15, 2015
Oil change Had a great experience with Jae Kim. He was very polite and informative. He went out of his way to show me one of the new HRV vehicles in the parking Had a great experience with Jae Kim. He was very polite and informative. He went out of his way to show me one of the new HRV vehicles in the parking lot and then walked me out to my car. I use GP honda because I always get good service there. I am currently driving my 6th honda and my daughter is on her3rd honda. Most have been bought at the dealership. More
by Kabeej
Employees Worked With
Jae Kim
July 15, 2015
Awesome Service Went in for an oil change yesterday and received phenomenal service. It was a bit busy (which can be expected around 12 noon on a weekday), but I gue Went in for an oil change yesterday and received phenomenal service. It was a bit busy (which can be expected around 12 noon on a weekday), but I guess everyone chooses Gwinnett Place Honda for a reason. Jae was very informative, helpful and always pleasant to speak to. He also kept me posted on what was left to be serviced through the wait. Great service! More
by britt12345
Employees Worked With
Jae Kim
July 11, 2015
Great customer care My experience with this dealership was outstanding.I went in with no money down and was able to get a brand new Civics .The sales rep Mr michael Heng My experience with this dealership was outstanding.I went in with no money down and was able to get a brand new Civics .The sales rep Mr michael Heng did all my paperwork in less than 2 hours.I am truly appreciate this car dealership.and i would recommend anyone in buying a Honda to buy at Gwinnett honda More
by Prayingmantis
Employees Worked With
Michael Heng
July 09, 2015
Easy A/C fix...FAILED! Time...WASTED! A/C was blowing heat. Honda asked for $150 to diagnose. After waiting for 2.5 hrs, they said compressor and clutch needs to be replaced ($660 after di A/C was blowing heat. Honda asked for $150 to diagnose. After waiting for 2.5 hrs, they said compressor and clutch needs to be replaced ($660 after discount). Walked out of the dealership since I could not afford that hefty price. Drove the car for 1 full week with windows down in the heat. Finally decided to take it to another mechanic. In less than 5 mins he found that the high pressure side of AC has too much charge in it. He vacuumed it out and put the right amount back. Took 10 mins overall. He didn't even charge me for it!!! Drove for another week and AC is still cold as ice. Basically, Honda technician failed to even do proper steps before quoting me for $660 (WOW)! Went back to the dealer and talked to the service manager Jay. He declined refunding me for the $150 which was a wrong A/C diagnosis by stating "I can't give you a refund because you got a second opinion". Hmmm...How else would I know that I'm not being spammed for $660?? Of course I would get a second opinion. I offered Jay to check my A/C components to confirm that nothing was replaced and A/C is cold as ice in order to give me the refund and he kept repeating himself, "I can't give you a refund because you got a second opinion"!!! Not to mention, their multi-point inspection was done wrong, too. It stated that I had good tires, battery (crank amp), and fluids are fine. Previous time I was there for oil change (5 months ago), they noted that I need a new battery and soon the tires should be replaced. This time they marked that all are in perfect condition. I did not replace the tires or charged the battery. Looks like whoever looked at my car did not want to spend anytime on it and just wanted to charge me for $150. More
by Majid
Employees Worked With
John Hicks, Rick Zarpentine
