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Gwinnett Place Honda
Duluth, GA
2,516 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,516 reviews
January 04, 2016
Happy customer This is our second honda purchase in the last two years and we are very happy with the experience. I would definitively recommend them to a friend or This is our second honda purchase in the last two years and we are very happy with the experience. I would definitively recommend them to a friend or family and suggest the ask for Tony and Shon. More
by Luis O.
Employees Worked With
Shon Hood, Tony Jeong
December 28, 2015
Mixed Feelings After getting some (efficiently quick) servicework done here, I requested some paperwork and reports a whopping total of 7 times. I even left messages After getting some (efficiently quick) servicework done here, I requested some paperwork and reports a whopping total of 7 times. I even left messages for the manager/supervisor, but no one ever contacted me back, nor gave me the reports I needed. Several times, I've had someone brush me off with a "Yes, ma'am, it's been sent just now to your email address." It wasn't. I wouldn't request this paperwork unless I really needed it, but after over a half dozen tries, one decides Gwinnett Place Honda is the absolute last place to visit for servicing. This was quite a disappointment because the service work was done in absolute record time, and was by far the quickest I've ever experienced, but that is NOT enough to keep me coming back if I can't get a simple piece of paper telling me what the issue was with my car. More
by shams92
Employees Worked With
Jeff Hawes
December 21, 2015
Excellent Customer Service I purchased my 2013 Chevy at Gwinnett Place Honda. The salesperson Mike Pham is an amazing employee, knowing how to deal with customers by identify I purchased my 2013 Chevy at Gwinnett Place Honda. The salesperson Mike Pham is an amazing employee, knowing how to deal with customers by identifying and fulfilling their needs. Through my purchase experience, I understood that Gwinnett Place Honda is offering an outstanding customer service and Mike Pham has been reflecting that. He really made me feel confident! No stress at all. I can't hesitate to recommend Gwinnett Place Honda to others. More
by kab2015
Employees Worked With
Mike Pham
December 19, 2015
Worst New Car Purchasing Experience I purchased my 2015 Honda CRV at Gwinnett Place Honda through Kay Chae and I can honestly say this is the worst car purchasing experience to this day. I purchased my 2015 Honda CRV at Gwinnett Place Honda through Kay Chae and I can honestly say this is the worst car purchasing experience to this day. Initially, Kay Chae was attentive and helpful to my inquiry, but quickly became combative and demeaning after experiencing some delays with documents that were needed to complete the sale. Due to personal reasons, I informed Kay Chae (on 11/3) that there would be some delay before I could get her the documents/driver's license needed to complete the sale. I notified her that it would be at least another week before the local DMV would issue my license. She contacted me a couple days later to express her frustrations and how because of the delay, it had caused her inconvenience. She was very rude, demanding, and insensitive to my situation. This kind of customer service and attention is not what I expect from a professional sales person. I hope my personal testimonial will be valuable to future Gwinnett Place Honda customers. More
by CRVdeserve
Employees Worked With
Kay Chae
December 07, 2015
Great customer service I have had my Honda serviced at Gwinnett place Honda since I bought it from them. The customer service has always been great. My car is making a grind I have had my Honda serviced at Gwinnett place Honda since I bought it from them. The customer service has always been great. My car is making a grinding sound every once in a while, the service department has not found the cause of it yet, but the experience is always great with Gwinnett place Honda. I had had my other truck serviced by a different dealer in by gwinnett place mall and it is about as bad as you can get. SO the fact that we still have not found the problem , and I am still leaving a good review should tell you something. More
by hep038
Employees Worked With
Steven Shoemake
December 05, 2015
Honest, knowledgeable, insightful, responsive. I contacted Joel Abrams from a USAA Auto Circle referral experience more than one year ago. I thought at the time I was ready to purchase a new Honda. I contacted Joel Abrams from a USAA Auto Circle referral experience more than one year ago. I thought at the time I was ready to purchase a new Honda. I was driving a 1998 Honda Odyssey that I purchased in 2001. After my first conversation with him by phone, I knew that Joel would be the person I would purchase my car through. He listened to me, was knowledgeable, and understood my situation and his product, but he did not pressure me. He gave me information on several cars that matched my criteria in addition to the car I had identified and showed a willingness to continue to look for a car that would meet my needs. He followed up several times with me during my search that included looking at cars from other dealers. Ultimately, I dropped the idea of buying a car at that time, because I was building a new home and didn't want to spend the money. My car was still running well. A year year later, when my home was almost complete, I decided I really needed a new car that would give me confidence to drive the hour commute daily, so I contacted USAA again, but this time, because of my positive phone experience with Joel a year ago, I looked for a car at his dealership and specified to USAA that I would only deal with Joel. I know this sounds strange, but that is how strong my original impression of him was a year ago. I knew that If he had a car that met my needs, I would buy my car with his help. When we met in person, my feelings were reinforced. Joel is a genuine person with integrity and a good understanding of the product he is representing. He listened to my needs, he was flexible and supportive and discussed my options carefully. I Am thrilled with my new pre-owned certified Honda Pilot! Joel is the man! I'll purchase my next car with his help! More
by Happy Honda Commuter
Employees Worked With
Joel Abrams
December 05, 2015
Great Customer Service compared to other dealers I was shopping for an economical SUV/Crossover/Wagon and shopped around for a couple of months. I visited other dealers but no one came close to the g I was shopping for an economical SUV/Crossover/Wagon and shopped around for a couple of months. I visited other dealers but no one came close to the great customer service provided by Michael Heng at Gwinnett Honda Place. He was straight forward, honest, and always trying to accommodate my needs. He never tried to push any sales that did not fit my needs or interested me. I highly recommend his services. I knew what I wanted before I entered Honda and ended up purchasing a 2015 Honda CR-V with Navigation and heated seats :-) Exactly what I was looking for with a good price. More
by fercosta2004
Employees Worked With
Michael Heng
November 30, 2015
Miscommunication with purchased extended warranty I have purchased several new Hondas from this dealership and never had any issues. A few years ago, I bought my daughter a used Lexus IS250 from this I have purchased several new Hondas from this dealership and never had any issues. A few years ago, I bought my daughter a used Lexus IS250 from this dealership and brought the extended warranty. Well, somewhere in the communication regarding the warranty, there was "miscommunication." I am told that the extended warranty goes back to the "birth" of the car. However, why am I concerned with a warranty back to the when the car was new when I didn't even own the car? Long story short, the warranty expired in January -- which we all felt was longer. We went to Lexus to have her radio fixed and the Lexus dealership gives me this bad news. I called Gwinnett Place Honda and have spoken with Albert Thompson each time. I explained to him that there was miscommunication when the warranty was discussed and "sold" to me because that is not what my daughter and I understood. It took numerous phone calls to Albert before I finally heard back from him and he said there was nothing they could do for me. I told Albert that I was asking them to at least meet me in the middle due to the miscommunication and all of the business I had given them. In the last few months, I even took my sister there to get her car. I asked Albert to please go back and talk to them again. Once again, I have left messages that have gone unanswered. Albert seems like a very nice person, but customer service and responsiveness is not high on their list. I am very disappointed and there are many other Honda dealerships to go to in Atlanta. More
by Sue
Employees Worked With
Albert Thompson
November 25, 2015
New Car Purchase I came in for an oil change on my 2013 Honda Accord and drove away with a 2016 Honda Accord. Was not planning on this, but had a great experience an I came in for an oil change on my 2013 Honda Accord and drove away with a 2016 Honda Accord. Was not planning on this, but had a great experience and is very satisfied. More
by mmrn
Employees Worked With
Chad Mills, John Kinlaw
November 17, 2015
Excellent service I would like to express my extreme satisfaction with this Honda dealership. The staff was extremely helpful especially Clement Iyoha and Chad Mills.I I would like to express my extreme satisfaction with this Honda dealership. The staff was extremely helpful especially Clement Iyoha and Chad Mills.I would recommend this dealership and staff to everyone. They made sure they put my daughter in a safe car and for that I'm extremely grateful. God bless. Thank you Xiomara Mejia More
by Xio1959
Employees Worked With
Chad Mills, Clement Iyoha
