Gwinnett Place Honda

Dishonesty at it’s best Purchased a vehicle with a contract listing some $1200 extra dealer installed options. When I asked to remove one of the options and to give me a reba Purchased a vehicle with a contract listing some $1200 extra dealer installed options. When I asked to remove one of the options and to give me a rebate on the options I was keeping, the sales person and his manager did a quick hat trick on me. The reprinted the contract and removed two options equaling to what I was trying to knock off the price, shook my hand and immediately took the signed paper away. When I went to pick up the car, I noticed one option wasn’t I installed, they told me I never wanted that option do they didn’t charge me for it. This was very swift bate and switch trick. I looked online and the options they did charge me were overpriced compared to their own service department prices. All in all this was not a fun experience. More

Quick and Easy I needed a battery for my Honda Accord Hybrid. Zach took care of it in about 30 minutes!! Quick and easy!! Just as it should be!! Thanks GPH!! I needed a battery for my Honda Accord Hybrid. Zach took care of it in about 30 minutes!! Quick and easy!! Just as it should be!! Thanks GPH!! More

GREAT CUSTOMER SERVICE When I bring in my car to be serviced, I always ask for Zach. I appreciate his customer service and honesty concerning the work being done on my car When I bring in my car to be serviced, I always ask for Zach. I appreciate his customer service and honesty concerning the work being done on my car always More

Great service!!! Clement and Marquis were great people to deal with. They understood what I needed and got it done. No time wasting and where I had to wait I got on wi Clement and Marquis were great people to deal with. They understood what I needed and got it done. No time wasting and where I had to wait I got on with work so in one word - Painless More

Outstanding customer service. It was my first visit to the service center. I was pleasantly pleased with the quality of service provided. It is their priority to provide the very It was my first visit to the service center. I was pleasantly pleased with the quality of service provided. It is their priority to provide the very best customer service possible. I highly recommend Gwinett Place Honda for all your service needs. More

Great service center! Rudy R. was courteous and helpful in scheduling a service repair. He was able to schedule my repair on the same day called! This was great, so I could Rudy R. was courteous and helpful in scheduling a service repair. He was able to schedule my repair on the same day called! This was great, so I could travel safely as inclement weather was in the holiday forecast. More

great and fast service Brandon Wood my service advisor was great kept me informed. The tech was great as well, I was missing a valve stem cap and they replaced it for me. Brandon Wood my service advisor was great kept me informed. The tech was great as well, I was missing a valve stem cap and they replaced it for me. More

Gotter Done Excellent customer service from beginning to end. Looking forward to having my cars service here again. I will recommend others to use the Honda serv Excellent customer service from beginning to end. Looking forward to having my cars service here again. I will recommend others to use the Honda service department as well. More

New Car Buying experience I would say for most part of the car buying process i had a better experience, but there were few instance i felt really pressured buying the car or t I would say for most part of the car buying process i had a better experience, but there were few instance i felt really pressured buying the car or the products which Gwinnett has to offer. Robert was very kind, respectful, customer friendly and helped me with every single question i had. Gwinnett is lucky in having Robert in their sales team. On the other hand Troy was not Customer friendly and his attitude towards Customer was not great. As soon i agreed to buy the car he just left me without even greeting me for my purchase. He made me feel he is more focused on me purchasing the car and not lending good customer service. After they agreed to the price, i met Chad from Finance, who was really nice to me while explaining the products they have to offer, and the moment he realized that i am not interested, his tone changed and he made me feel pressured in buying a product. I felt that's not a good way to sell your products, even though, if i would have changed my mind later on to buy one, i would think twice after i am approached with that different tone. Overall my experience was Average and thanks to Robert otherwise i would have given Poor. More