Gwinnett Place Ford

Good customer service. I was unable to pick up my car and Chandler assured me that would not be a problem. He asked that I call when I got home from the hospital. I felt th I was unable to pick up my car and Chandler assured me that would not be a problem. He asked that I call when I got home from the hospital. I felt that both Chandler and Charles eased my concerns regarding my car. Thank you for excellent service. More

Excellent support and service Every time I take my vehicle in for work. My dealership of choice vehicle in for work. My dealership of choice More

The sales team retailed a customers special order Maverick and is covering it up!!! The XLT HYBRID MAVERICK was delivered on 16 Feb 23. The sales manager contacted me to make an appointment to purch Maverick and is covering it up!!! The XLT HYBRID MAVERICK was delivered on 16 Feb 23. The sales manager contacted me to make an appointment to purchase the truck. 14 minutes later the sales manager texted, "sorry sir, wrong car". Never heard from him again. What happened in the 14 minutes to change from a customer special order to a retail? After calls from Ford customer service. A salesperson admitted that the Maverick was mistakenly sold to someone else. I was told this would be escalated to the GM. So far crickets! More

I have been dealing with the sales and service department for the past 6 years and of all the car buying experiences I have had this is the best company to deal with by far. I will be a loyal customer for li for the past 6 years and of all the car buying experiences I have had this is the best company to deal with by far. I will be a loyal customer for life More

I'd love to recognize the spectacular job Mr. Nate Lindsay did. He was extremely knowledgeable, honest and accommodating with regards to the scheduling explanation and execution of the repair & d Nate Lindsay did. He was extremely knowledgeable, honest and accommodating with regards to the scheduling explanation and execution of the repair & delivery of my F150. Glad to say that based on this experience, I definitely plan to purchase my next F150 from Gwinnett Place Ford and for the interim I will be using your service department going forward. More

Cedric Edwards, my Service Advisor, always does an excellent job. I had a coupon which saved me money. Two years ago he put a new battery in my car with a warranty. When my car got there, the battery excellent job. I had a coupon which saved me money. Two years ago he put a new battery in my car with a warranty. When my car got there, the battery died. Because of the warranty, the battery was replaced free. This was all under Mr. Cedric's direction. More

Exceeds expectations Effectively communicates issues Excels at customer service Quality of work Highly professional Timely Excels at customer service Quality of work Highly professional Timely More

Michael Duke is an asset to Gwinnett Ford Service Dept. He has always treated me with respect and take time to answer all my questions. He has always treated me with respect and take time to answer all my questions. More

Cedric has always gone above and beyond when it pertaining to the service of my vehicle. pertaining to the service of my vehicle. More

Corey was very thorough in making sure all service issues and the recall were taken care of. and the recall were taken care of. More