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Gwinnett Place Ford

Duluth, GA

4.5
2,382 Reviews

3230 Satellite Boulevard

Duluth, GA

30096

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Showing 2,382 reviews

September 28, 2023

I would like to say that my service provider was awesome. Michael Duke is the best at his job. He's a nice patient person he has always given great customer service when I visit this local. I am happy he is More

by Slim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Duke
Oct 02, 2023 -

Gwinnett Place Ford responded

Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence.

September 23, 2023

Corey H assisted me and was super helpful and communicative during the whole process. Thank you More

by Salomon guzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey herrity
Sep 26, 2023 -

Gwinnett Place Ford responded

Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!

September 22, 2023

The service advisor Michael Duke went out of his way to explain everything to me in great detail and even suggested that some things could wait until i return from a trip. He’s very service oriented and cu More

by alanrambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Duke
Sep 22, 2023 -

alanrambo responded

The service advisor Michael Duke went out of his way to explain everything to me in great detail and even suggested that some things could wait until i return from a trip. He’s very service oriented and customer focused with his job. I hope to have him as my advisor again for future maintenance on my SUV.

September 22, 2023

The service advisor Michael Duke went out of his way to explain everything to me in great detail and even suggested that some things could wait until i return from a trip. He’s very service oriented and cu More

by alanrambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Duke
Sep 26, 2023 -

Gwinnett Place Ford responded

Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!

September 21, 2023

Excellent care and notification in the service and status of work being done. Maria was a excellent service advisor. More

by Clark185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alaina Conner
Sep 22, 2023 -

Gwinnett Place Ford responded

Thank you, Clark. We're thrilled to hear that you received excellent care and communication during your service. We appreciate your feedback and hope to continue providing you with top-notch service in the future.

September 20, 2023

Mike in the service department was so helpful and informative. It was by far the best service I’ve had at a dealership in quite some time. It was refreshing to see how much he cared about my vehicle More

by Tammy Raper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in the Service dept
Sep 22, 2023 -

Gwinnett Place Ford responded

Hi Tammy, thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Mike in our service department provided you with exceptional service. We appreciate your kind words and look forward to serving you again in the future.

September 17, 2023

Buying a car can completely suck, but as I was shopping around, Nate Masresha personally reached out to me via email to answer any of my questions (It wasn't one of those bot spam emails either) - Even pro More

by Paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Masresha
Sep 18, 2023 -

Gwinnett Place Ford responded

Hi Paul! Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that Nate's personalized approach and excellent customer service made your car buying process smooth and enjoyable. We appreciate your recommendation and look forward to assisting you in the future.

September 16, 2023

Mike, always makes sure I am satisfied with the work. He understands customer service very well. More

by djgalban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Duke
Sep 18, 2023 -

Gwinnett Place Ford responded

Thank you for your kind words. It's our priority to ensure customer satisfaction and deliver exceptional service. We appreciate your feedback and look forward to continuing to meet your needs.

September 16, 2023

This was my first at the dealership and the Service staff was very courteous and respectful. Corey was my Service Manager and he welcomed me and explained about the 40k maintenance entailed. The whole facili More

by JPS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Herrity
Sep 18, 2023 -

Gwinnett Place Ford responded

We're glad to hear that Corey provided excellent service and that you found our facility welcoming and clean. We appreciate your willingness to come back and look forward to assisting you again in the future.

September 15, 2023

The service advisor I worked with was excellent. Good communication and service, competent and professional. Highly recommended. More

by jstewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Duke
Sep 18, 2023 -

Gwinnett Place Ford responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service advisor. We pride ourselves on providing excellent communication, competence, and professionalism. Your recommendation means a lot to us. Thank you again!

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