Gwinnett Place Ford

My service rep, Michael, was very good. He was thorough and thoughtful, keeping me informed. He was thorough and thoughtful, keeping me informed. More

Before the oil change service the car is in good condition with out a noise.Now after the oil change service the car is making noise. condition with out a noise.Now after the oil change service the car is making noise. More

I bought a truck and the transmission went out before the first payment. They said there’s nothing they can do for me. This transmission is $11K to repair and it’s backed ordered nationwide, so I can’t even first payment. They said there’s nothing they can do for me. This transmission is $11K to repair and it’s backed ordered nationwide, so I can’t even operate my business until further notice. Its obvious they don’t do enough to check their used before they sell them. More

I receive excellent service at Gwinnett Place Ford. Cedric Edwards is my Service Advisor. He always gives me his best recombination. It was time to get a new set of tires. Cedric showed me the three be Cedric Edwards is my Service Advisor. He always gives me his best recombination. It was time to get a new set of tires. Cedric showed me the three best tires. I chose the more sporty tire. I love the tires I have an excellent ride. Thank you, Cedric. You are the best More

My service manager Michael Duke is great to work with and makes it very easy to schedule appointments makes it very easy to schedule appointments More

Would give zero stars if possible. Terrible experience with service department. They are either completely incompetent or intentionally ripping off customers. I had my vehicle towed to Terrible experience with service department. They are either completely incompetent or intentionally ripping off customers. I had my vehicle towed to their shop after it overheated. I live 4 hours away, so I had to rely on what the service tech told me over the phone. He said he has found the problem and quoted me $1400 to fix it. When went pick up the vehicle it wasn’t even drivable. I had to pay to get it towed to my local dealership. They looked it over and told me it needs a new engine, and that should have been obvious to the tech who worked on it. So basically I have brand new parts installed on a dead engine that had zero chance of fixing the problem to begin with. Thanks for nothing! More

Michael Duke is literally the best personality I have ever met. What a guy. It is the small things, he checked on me to give me a time estimate and when it changed they provided an update and chatted kin ever met. What a guy. It is the small things, he checked on me to give me a time estimate and when it changed they provided an update and chatted kindly. They shared about themself for a few moments, and it made the time fly for me. I loved his patience, kindness and his southern charm. Ford! Give this guy more work. Just jokes. Thanks for making my service experience the best. More

Service Misho was very helpful & explained everything in detail with the used F150 inspection earlier today detail with the used F150 inspection earlier today More

Everyone was knowledgeable Friendly,eager to help. I would recommend you guys to family and friends I would recommend you guys to family and friends More