Gwinnett Place Ford

As per usual Jim and the rest of the staff exceeded my expectations in all areas of service and quality. They were ready for me when arrived and completed the services I requested in a timely, efficient expectations in all areas of service and quality. They were ready for me when arrived and completed the services I requested in a timely, efficient manner. More

Sales person not knowledgable on product, accessories or pricing. Was told I could easily get into the car I described in the low $500's (lease) when, in fact, the first offer ended up being $250 more! Suck pricing. Was told I could easily get into the car I described in the low $500's (lease) when, in fact, the first offer ended up being $250 more! Sucker pricing approach akin to the experience of selling gold - try and pass off list pricing as a "deal". If they persist, offer a terrible deal. If the persist further, offer something slightly better until they either desperately accept or get wise and move on. If all that fails, they switch the vehicle out and change the charge. The car I wanted was in Michigan, so to to get that car it would cost me a staggering $900 - pay twice the destination charge. All that while the perfect match was across town at a rival dealership. How can they miss what I found in 15 minutes? How can they not offer to keep up the search until they found something that matched a deal we supposedly had struck? More inept probably than dishonest, though it could all be a clever rouse. Regardless, Avoid. There are many other Ford dealerships. More

I did not buy the car here because the trade in value was not good or what I was expecting. The service was good and the sales people were nice. I ended up buying my ford explorer in another ford dealership. not good or what I was expecting. The service was good and the sales people were nice. I ended up buying my ford explorer in another ford dealership. Overall, I liked this dealership. More

We were down here from SC shopping and a piece of molding was loose. We didn't want to risk it falling off on the way home. Our nav system in our Ford Flex brought us to this wonderful dealership who patched was loose. We didn't want to risk it falling off on the way home. Our nav system in our Ford Flex brought us to this wonderful dealership who patched us up so we could get home. Thanks so much! More

I went to Gwinnett place Ford to purchase a used car, expecting to get something that would just be alright for my $10,000 price range. When I arrived at the dealer, I was greeted courteously and I neve expecting to get something that would just be alright for my $10,000 price range. When I arrived at the dealer, I was greeted courteously and I never felt pressured to speak with anyone. I was told, after meeting with John, that there were a few cars in my price range, and one in particular stood out to me. I bought a 2007 Grand Marquis and was surprised at how clean and large a car I got for the money. I met with the service manager to talk about the car's history and any potential problems, and all of my concerns were addressed by knowledgable staff- I don't have to tell you what a refreshing experience that is! All in all, this is the best car buying experience (out of the 6 or 7 I've had) that I can remember. Thanks Gwinnett Place Ford! More

They were GREAT!!! I had a bad experience with the used car dealership when I bought my first car a year ago but they made up for it. I was very happy. They understood what I wanted and made it happen. I w car dealership when I bought my first car a year ago but they made up for it. I was very happy. They understood what I wanted and made it happen. I would recommend my family and friends to this dealership!! More

This is my second truck purchased at this dealer. There service department is always great. My truck was in for normal service maint. and a couple of warrenty items, they were all taken care of the same da service department is always great. My truck was in for normal service maint. and a couple of warrenty items, they were all taken care of the same day and the service writer kept me informed. Very freindly and quick, would recommend them for service and sales. More

Matt Lankford has been an outstanding service adviser every time I bring my vehicle to him for repair or service. He always has a smile on his face and is eager to deal with the problem. The issues are every time I bring my vehicle to him for repair or service. He always has a smile on his face and is eager to deal with the problem. The issues are always fixed the first time and for a fair price. My latest issue was a rough idle in the engine and the problem was diagnosed fast and correct. The AC compressor and condenser had gone bad and Matt's promise of job completion task and time was exactly what he said. More

Made welcome at door, need determined, specs defined, specs explained,suggestions for upgrades but not pressured, successful search online, sale made, financial rep painless,patient,pleasant,thorough,SYN specs explained,suggestions for upgrades but not pressured, successful search online, sale made, financial rep painless,patient,pleasant,thorough,SYNC overview well and patiently presented, overall professional yet friendly and pressure-free More

This is my second lease from Gwinnett Place Ford. I was very pleased with the outcome of my visit. They focused on my needs and helped me get what I wanted at the right cost. Everyone that worked with me s very pleased with the outcome of my visit. They focused on my needs and helped me get what I wanted at the right cost. Everyone that worked with me should be recognized for their professional customer service that made this a great experience, and will make me comeback to Gwinnett Place Ford in the future. More