Gwinnett Place Ford

Excellent service. Work done timely and Service Rep. keep me informed. Good communications. Have had other work done at this dealer and have generally had good service. Highly recommend. me informed. Good communications. Have had other work done at this dealer and have generally had good service. Highly recommend. More

When we purchased our car we purchased the plan for the Maintenance -- I have been to the dealership service for three oil changes in the year we have had this vehicle and the service person at the count Maintenance -- I have been to the dealership service for three oil changes in the year we have had this vehicle and the service person at the counter has been less than helpful, all three times I have had to argue and fight for the service we purchased with the vehicle, and this last time my son went in and the service tech made him pay for the oil change that is covered under this plan. I am not very happy with the response of the service department for a service that was purchased wtih the vehicle. Still contemplating what to do-I know the Better Business Bureau will be mroe than happy to take this complaint.. Not once but three times-Shame on Gwinnett ford Service Department. Once I spoke with Natalie and Johnny they seem to be getting this resolved, however, this is very disappointing. More

Cedric was very friendly and helpful with my vehicle--after it was diagnosed he called me and let meknow what was wrong, also followed up with and email and a recommeded action plan--after my ap vehicle--after it was diagnosed he called me and let meknow what was wrong, also followed up with and email and a recommeded action plan--after my approval they completed the work in a timely manner. Once my vehicle was complete Cedric called to let me know it was ready for pick-up. Everyone was very polite and friendly and the experience was excellent. More

I have had multiple things taken care of at the service center. I cannot say enough positive things about everyone there, especially Chris. I know very little about cars and he is always so great about e center. I cannot say enough positive things about everyone there, especially Chris. I know very little about cars and he is always so great about explaining what is going on. It's nice to be able to trust someone and not feel like you are getting taken advantage of! I would recommend them to everyone!!!! More

Love seeing Jim every time and building that relationship to where he knows my car and the things I need to keep it running smoothe without pressuring me into high sales pitches. Great experience and love to where he knows my car and the things I need to keep it running smoothe without pressuring me into high sales pitches. Great experience and love the new shop and waiting area...LOVE THE COFFEE!!!! Great job in revamping the quick service and THANKS JIM for the friendly service! More

I came in to have my car checked. I was asked what happened a nd I explained in detail. James told me he would check the problem and give me a call if anything additional was found. He told me the p happened a nd I explained in detail. James told me he would check the problem and give me a call if anything additional was found. He told me the price for the service and a time frame was given for the work to be done. additionally, he told me since I was a lincoln-ford customer I could also get my car washed and vaccumed. The car was aligned, washed and completed in the time I was promised. I was extremely pleased with the professional attitude and the professional knowledge about what was done to my car. I was greeted with a very friendly smile and my experience was very pleasant and satisfying. I told him I would be back. More

STAFF GREETED ME UPON ARRIVAL. SERVICE WAS FAST AND EXCEEDED MY EXPECTATIONS. I WOULD AND HAVE RECOMMENDED SEVERAL FAMILY AND FRIENDS TO GWINNETT PLACE FORD FOR SERVICE AND TO PURCHSE NEW AND USED VEHI EXCEEDED MY EXPECTATIONS. I WOULD AND HAVE RECOMMENDED SEVERAL FAMILY AND FRIENDS TO GWINNETT PLACE FORD FOR SERVICE AND TO PURCHSE NEW AND USED VEHICLES. More

I have been very happy with the service at Gwinnett Place Ford. I am treated with a friendly greeting and respect. I was informed of the problem and what would be done. The work was done in a timely manne Ford. I am treated with a friendly greeting and respect. I was informed of the problem and what would be done. The work was done in a timely manner. I have purchased 5 cars from this place and will do this again. More

As per usual Jim and the rest of the staff exceeded my expectations in all areas of service and quality. They were ready for me when arrived and completed the services I requested in a timely, efficient expectations in all areas of service and quality. They were ready for me when arrived and completed the services I requested in a timely, efficient manner. More

Sales person not knowledgable on product, accessories or pricing. Was told I could easily get into the car I described in the low $500's (lease) when, in fact, the first offer ended up being $250 more! Suck pricing. Was told I could easily get into the car I described in the low $500's (lease) when, in fact, the first offer ended up being $250 more! Sucker pricing approach akin to the experience of selling gold - try and pass off list pricing as a "deal". If they persist, offer a terrible deal. If the persist further, offer something slightly better until they either desperately accept or get wise and move on. If all that fails, they switch the vehicle out and change the charge. The car I wanted was in Michigan, so to to get that car it would cost me a staggering $900 - pay twice the destination charge. All that while the perfect match was across town at a rival dealership. How can they miss what I found in 15 minutes? How can they not offer to keep up the search until they found something that matched a deal we supposedly had struck? More inept probably than dishonest, though it could all be a clever rouse. Regardless, Avoid. There are many other Ford dealerships. More