Gwinnett Place Ford

We have just had the worse experience with a Ford dealership in 40 years of driving and buying cars. We were told by Jody Wardlaw the salesman that we had a deal done and that all we had to do was co dealership in 40 years of driving and buying cars. We were told by Jody Wardlaw the salesman that we had a deal done and that all we had to do was come pick out which Edge we wanted. We drove 120 miles to do business with Gwinnett Place Ford because 8 months ago this same dealership gave me exceptional service when I bought my new 2012 truck. Now we were looking to trade a 09 Edge Limited for a 13 Edge SEL. When we arrived at the dealership I ask Jody if we still had a done deal and he said as far as he knew.In the next 48 hours we have been lied to about everything.We thought we had a deal and I made it clear that it had to have roof rails or No deal. Jody said to me"Consider it done sir" We also spoke with Stacy Kelly The General sales Manager who would not agree to install the rails if we paid for them out of our pocket. We have never been treated so poorly from anywhere that we were trying to buy 36,000.00 dollars worth of car from. When I called the parts department about the cost of the roof rails I was told they were $239.00. When we ask Jody what the cost would be he told us that they were $349.00. When I ask him why I could buy them cheaper from his dealership than he could. He told me that yes I could. Really? When we realized that we could not get this deal done with the way were being lied to Jody had the nerve to ask me for positive feedback and when I told him that the way were have been treated would not get anyone positive feedback. I was a huge fan of Gwinnett Place Ford about 8 months ago but I can tell you now that if you're looking for a good deal on a Ford or Lincoln then stay clear of this place. You will get the worse customer service and waste a whole lot of time with people that have no intentions of offering any thing like real customer service. Oh one other thing, I tried to talk to the General Manager Mike Jordin today. I called several times and left a message but was never contacted which should tell alot about how they care for their customers. More

I have dealt with Frank Mercardante many times when I have my car serviced it's a pleasure to be able to have a friendly person to deal with while I wait for my car. I would like to thank Frank and the have my car serviced it's a pleasure to be able to have a friendly person to deal with while I wait for my car. I would like to thank Frank and the Ford team for always being so pleasent and understanding to my needs. At Gwinnett Place Ford they know how to treat a woman without trying to rip her off just because I'm a female. I would recommend this shop to anyone I know. Thank you, Linda Andrews More

We live in Alaska and bought our Ford F-150 from Gwinnett Place Ford over the internet. This dealer was not my original choice to purchase from, but they won me over with bottom line pricing and excellent c Place Ford over the internet. This dealer was not my original choice to purchase from, but they won me over with bottom line pricing and excellent customer service. I would highly recommend this dealer. They will offer you a great deal and it will be worth a drive to purchase from them. More

I feel sorry for Mr Ike ( my salesman) great guy , the finance manger is RUDE and don't care about the customers. great credit, good, fair or poor, in their ad and website "Our Finance Team is committed t finance manger is RUDE and don't care about the customers. great credit, good, fair or poor, in their ad and website "Our Finance Team is committed to helping our Customers with their Credit Approval needs. Our Dealership has access to millions of dollars of credit from a variety of Lending Sources, and as a result, we are able to provide you with more options. Good Credit, Bad Credit, No Credit... We are here to help! Call one of our Finance Managers today" THIS BULL. I have bought 2 ford fx2 both had the luxury package and 1 f-350 . never been late on my payments always 1 to 9 months ahead. I wanted to trade my 2011 fx2 for a 2012 and they told me i need to come up with $8000 and my payments are going to be $900 plus and the interest was crazy. they are there to help good people that had a little bad luck in their pass. I know that my credit is not perfect, the last 5-6 years I have been making all payments to ford , credit cards ect. on time and they want to help me with that kind of financing. I WILL NOT BUY FROM HERE AGAIN. I'll drive to another ford that will treat me fairly and will be honest with me. and not feed me this bull.So I'm going to take that $8000 and make some signs to let everybody know not to buy from GWINNETT FORD, you will get RIPPED OFF. More

the dealership agreed on a price over the phone, only to change the price when i arrived. Typical bait and switch, they figured once i ruined my sunday by driving across town they could change the price! change the price when i arrived. Typical bait and switch, they figured once i ruined my sunday by driving across town they could change the price! More

Car had a start-up issue, they diagnosed it to be a fuel pump gone bad and replaced it the same afternoon. The procedure takes a while, but in the mean time, the entire staff was friendly and courteous. I h pump gone bad and replaced it the same afternoon. The procedure takes a while, but in the mean time, the entire staff was friendly and courteous. I had a very good first impression from this dealership, and the service staff seems honest and did good work. More

I just read people's review and thought I was the only one who got screwed over. Hope my post will help someone to stop making a big mistake by going to this place. I walked in to get one of their F one who got screwed over. Hope my post will help someone to stop making a big mistake by going to this place. I walked in to get one of their Ford Transit connect and after talking to the salesman Alex, I was told whatever the car is worth of, they will just add their $3500 on top for their sale as they always do and no more sales on top. I was ok, at least they are honest, but after spending there 4 hours, because they wanted me to add on more money because only 2 banks can finance that kind of car. Once we reviewed the car online, because they didn't have any in stock, it was promised to be a 2010 model, with minor 3 dents on the car, panorama view mirrors, 50% life of front wheels and brand new rear wheels. A little crack on the windshield that is being repaired. Also it was promised that the car will be in the place in two days, since it's in GA and around the corner. It took them 2 weeks to get the car in and I still had to pay the delivery fee. No calls, no updates, I had to call the guy the whole time to find out when the car will be in. The guy would just get mad saying that he doesn't cover that part and I have to contact someone else and he also stated that he got screwed over on money from the deal, because another salesman stock his nose into the deal. Here is the end of it. Once I signed the paper work, I asked them, what if the car comes in and I don't like it? I got a very bad laughter at me from both sales and financial manager saying:" you're not shopping at the mall, once you sign it, you stuck with it, you shouldn't of sign the paperwork if you are not sure about the car" But how would I know, when 10 mins ago, they would push me into the deal, saying if I don't get the car, they might lose the deal at the action to get the car in for me. Two weeks later, picked up the car and it has bunch of lights coming up, one is for tire pressure, the other one is for e-break. Car has more than 3 dents, specially the front grill is covered in scratches, because car had a vinyl on it, and it looks like someone just scraped it off with a blade. Also car was suppose to be serviced, and gotten all the fluids replaced, but when I got home and popped the hood, there was almost zero antifreeze, oil was on low. I called the salesman right away, and he said that everything was suppose to be replace, but just in case I should do another oil change after 1K miles. Not even 2 weeks went by since I got the car, but all the tires had to be replaced. The rear "new" tires looked new only on the outside, the inside surface was gone due to bad alignment. After paying $670 for new tires and alignment, I discovered that pressure light goes on, because car is actually missing the pressure sensors. The crack on the windshield appeared again and looks awful because it's over 12 inches long going across the glass. Best part is, that one day I am driving and my car makes noises like it's a police car, it was a faulty wiring and my alarm system would just go off on its own until I had to pull out the fuse out of the car. Best part is, that when the salesman told me before the purchase, that all their used vehicles are backed up by the dealers warranty for 3K, and no matter what happens, they will cover it. When I gave the guy call back, all I got back is an angry comments back, that I didn't buy a brand new car, so what else I should expect. Besides that car was missing the jack and tools for the spare tire, and salesman said that this car doesn't even have a spare tire. When I looked under the car, sure thing the spare is in there!!!! If Anyone is interested, I can post all the prove and receipts for all the works done and dates, from when the car was purchased. SO if they say "Honda" doesn't make good cars and they are not responsible for it, I wonder what they would say about their own Ford car??? More

I have taken my 2007 Ford Edge to Gwinnett Place Ford since I purchased it (slightly used) from another dealer. They have been very helpful and courteous - my car was originally sold by their dealership since I purchased it (slightly used) from another dealer. They have been very helpful and courteous - my car was originally sold by their dealership and they were able to provide me with the prior service history. My experience with both the service department and body shop (after a minor accident in my parking garage) has been very positive. I plan to buy my next car from this dealer. More

I have bought several new and used cars and trucks in my 43 years of driving but I have never been more satisfied with the overall treatment that I recieved from Gwinnett Place Ford. I was in the market for 43 years of driving but I have never been more satisfied with the overall treatment that I recieved from Gwinnett Place Ford. I was in the market for a new F 150 pickup. I had done a lot of research on what I wanted both online and at different dealerships. Everywhere I went I was told that I was looking at payments over 550 to 650 a month for this well equipped truck. Then I seen the website for Gwinnett Place Ford. I found the truck I was interested in and left a online message. The following morning I had a entire staff of professionals working to make the deal happen.Three days later I had my truck at the payment that I wanted and almost $200.00 less per month then any other dealership. They also delivered my truck to me in Dalton Ga. over 100 miles away. Thank you Corey McIntosh, Arusha Hunter, Basil Williams,and Harry Jones for all your hard work in making me one very happy Gwinnett Place Ford customer. I will make this dealership my first stop the next time I'm ready to buy again. Thank you More

Poor, VERY POOR customer service. C. D. Sumptner was the worst finance manager I've ever dealt with. :( I would never buy a car from this place. Thank God for dealerships like Mike Patton (LaGrange). Becaus worst finance manager I've ever dealt with. :( I would never buy a car from this place. Thank God for dealerships like Mike Patton (LaGrange). Because of them, I'm loving my Ford Mustang Convert. More