Gwinnett Place Ford

Conned and Manipulated Don't purchase here Finance Manager Arusha Hunter committed Auto fraud by lying about rates, vehicle pricing, and financing requirements. On June 7, 2015 I purchased a n Finance Manager Arusha Hunter committed Auto fraud by lying about rates, vehicle pricing, and financing requirements. On June 7, 2015 I purchased a new 2015 Ford Escape SE (Vin: 1FMCU0G98FUB68164). From the time I entered that sales office everything was a lie. I was told in order to get the 5.9% interest rate I had to purchase $7,145.00 in additional maintenance contracts or I would have a 11.99% rate. Of course wanting the lower rate I agreed because I trusted a dealership to tell the truth. After speaking with some co-workers (I work for a bank) they told me to contact the Ford Credit Underwriting department. When contacted I was informed that I would have received the rate of 5.9% regardless of maintenance agreements. Furthermore, I had actually hurt my loan by oversaturating my loan as I am now stuck with $10,000.00 in negative equity. Seeing how they had lied to me about this I decided to look over every detail of my contracts. I was told that Skylink, and anti-theft device, was included at no cost. However, they charged me $800.00 for this device. They also overcharged me on the sticker price. The final vehicle cost based on the sticker was $33,397.00. Arusha actually charged me $33,697.00. Effectively stealing $300.00 from me. On top of that was a $699.99 customer service fee. So in all they conned me, fraudulently, into giving them an extra $8944.99. I am seeking legal counsel for this fraudulent act. More

Great Dealership! I Purchased my last two Cars From Gwinnett Place Ford. Both times the Managers and Salespeople were honest and helpful to find me the right vehicle at I Purchased my last two Cars From Gwinnett Place Ford. Both times the Managers and Salespeople were honest and helpful to find me the right vehicle at a great price. It was a quick process and the Finance Team even got me 0%! I will certainly be buying my next car from them! More

Tyler Bedashi I've had the worst experiences with car dealerships. I came here with my guard completely up. after 5 minutes with this man i felt so at ease with the I've had the worst experiences with car dealerships. I came here with my guard completely up. after 5 minutes with this man i felt so at ease with the whole experience. I wasn't in the market for a car i just wanted to see my options but he seriously has me thinking of getting a new one. Fingers crossed that my husband says yes. More

Wonderful Experience!! Second time in for service work and really had a wonderful experience both times! Thank you Gwinnett Place Ford and thank you to Matt Lane for making Second time in for service work and really had a wonderful experience both times! Thank you Gwinnett Place Ford and thank you to Matt Lane for making a normally unpleasant experience pleasant! More

A comedy of errrors....except no one is laughing. I purchased a used Mercedes from this dealership. No trade in, cash deal. What could be simpler, right? Strike 1: They first charged calculated Geor I purchased a used Mercedes from this dealership. No trade in, cash deal. What could be simpler, right? Strike 1: They first charged calculated Georgia sales tax although I and they were very clear I was titling the car in NC. Then when they realized that error due to the overage in the certified check they had me get, they wanted to give me a virtually worthless warranty in lieu of the $900 refund I was owed. Strike 2: Next they forgot to have me sign power of attorney and so 2 weeks later they contacted me to tell me that and that I was being mailed all the documentation to get my own license plate. Please be advised that they made no mention of my refund check and put me off about that when they told me of the power of attorney error. One month after I overpaid them due to their arithmetic error I received my refund. Strike 3: Although I told them the minute I went through the door I would pay cash if I decided to take the car, they apparently applied for credit for me anyway. So today, 2 months after I paid cash for that car and endured the other errors that were time consuming and annoying, I received a letter from a finance company saying my application was now null and void since I did not use it. That letter contained my 800+ credit score, and yet I never applied for credit, the dealership apparently did so on my behalf without my knowledge. Buyer beware somehow doesn't seem strong enough! More

Tyler Bedashi rocks! I worked with Tyler Bedashi who made my car buying experience one of the most easiest and hassle free car buying experience ever. He was very knowledg I worked with Tyler Bedashi who made my car buying experience one of the most easiest and hassle free car buying experience ever. He was very knowledgable and had my best interest and pockets at heart. Thank you so much! I love my mustang!! More

horrible I was told over the phone a price and was told that they would match my trade in price from another ford dealership. So i drive 1 1/2 hours to get the I was told over the phone a price and was told that they would match my trade in price from another ford dealership. So i drive 1 1/2 hours to get there well 4 hours later they offered 4000 less for my trade and went up on the price they finally come down on the price so i go to sign the papers then they come back with a interest rate 4 points higher than quoted. I will never go back. Also they are a bunch of vultures i didnt even get in the parking lot and they knocked on my window to try to help me! The salesman Mike Donnelly was also working with 3 different customers at the same time he was with me that just tells me they can care less about customers its just selling cars. More

Bad experience They took forever to put the deal together and time at the dealership was way too long. The finance department is very good at screwing you... be care They took forever to put the deal together and time at the dealership was way too long. The finance department is very good at screwing you... be careful. They came after additional tag fees weeks after the deal was closed. They are very hard to reach after the deal for post closing support. More

I stopped in at Gwinnett Place Ford to have the oil changed in my Company Car. I was greeted promptly by the Service Writer, Samantha Seevers. Samantha wrote up my vehicle, asked if there were any issu changed in my Company Car. I was greeted promptly by the Service Writer, Samantha Seevers. Samantha wrote up my vehicle, asked if there were any issues to be checked and advised me that my car would be serviced shortly. I went to the Customer waiting area and within 20 minutes I had a phone call letting me know that my Vehicle was complete. My vehicle was brought to me, the paperwork was done promptly and I was on my way. I will be going back to Gwinnett Place Ford for all my Vehicle Service work. Samantha was very courteous and professional and cared that my Vehicle was serviced promptly and I was completely satisfied. More

I only have my Mercury serviced by Ford having had inferior work from off brand repair establishments. Now I am in Gwinnett county I have my vehicle serviced at Gwinnett Place Ford. Truly expert tec inferior work from off brand repair establishments. Now I am in Gwinnett county I have my vehicle serviced at Gwinnett Place Ford. Truly expert technicians, who take the time to make each job perfect, this where the jobs have always been priced ahead thus this is not padding the time. Both the service area and quick lane agents are professional and courteous. My ten year old Monterey drives like the day it was purchased. They have gone out of their way to repair some minor items gratis. The cost of the service is worth every penny. I am looking forward to purchasing my next Ford from these folks. More