Gwinnett Place Ford

Terrible product, terrible service. I bought my 2014 Ford Focus Electric from this dealership 8 years ago; today is Dec 17th, so its warranty ran out in the summer, but it only had 46 I bought my 2014 Ford Focus Electric from this dealership 8 years ago; today is Dec 17th, so its warranty ran out in the summer, but it only had 46K miles on it. In October it had a dashboard warning and stopped running, so I had it towed to the service department on October 10th. On Oct 14, I was told that it was ready; a few days later (Oct 17th) I went to retrieve it and paid $350 for the "repair". One block away, the dashboard warning went back on, so I returned it to the service department and asked them to try again. I wait, and wait, and then start trying to contact the service advisor, and get no response, and eventually I get notified that it is ready to pick up. So on Nov 22, I go to pick it up...and it won't start. I wait some more, but call the service department every few days. At first they tell me that they can't figure out what is gong on, then they tell me it won't hold a charge, eventually they stop responding at all. Today, Dec 7th, almost two months later, I learn that my high voltage battery needs to be replaced. Which will cost over 25K. So basically, my car is worthless, at 46K miles. Oh, and get this...the Service department still didn't tell me. I had to find out by offering to sell the car back to the dealership, and then the Acquisitions department was able to find out what was wrong with it. I am not a happy customer. More

I have been getting my car serviced at this dealership for over 15 years and have always left feeling like a valued customer. Service advisors like Michael Duke and Cedric Edwards made my recent visits ea for over 15 years and have always left feeling like a valued customer. Service advisors like Michael Duke and Cedric Edwards made my recent visits easy. They are both competent and professional and are willing to go the extra mile to provide good and efficient customer service. More

I purchased my 2013 Ford Escape at this dealership. Since I purchased it I've always had it serviced there. I even buy my tires there. It was serviced there on November 15, 2022. On Monday evening Since I purchased it I've always had it serviced there. I even buy my tires there. It was serviced there on November 15, 2022. On Monday evening November 28,2022 about 6:30 pm I was on my way to church when the warnings came on about the car overheating. The gauge was on "H". I drove about one mile to the church as there was no where safe to stop. After church I drove home and didn't drive the car. When I had a mechanic (not one from the dealership) look at the car he found there was an oil leak from the vacuum pump, a coolant leak, the left front running light was out (I told the Service person that and was told it wasn't out), and the tag light was out. Shouldn't these things have been found and corrected on November 15, 2022. I'm a 77 year old widow and have depended on the service department to make sure my car was safe to drive. I have worked with Mr. Lyon in the past and he was very helpful I was also thinking about buying a new car there but not now. More

Very friendly and courteous and help explained everything to me that I needed to know to get the work done to me that I needed to know to get the work done More

A very very good customer service from Mr Manny in the service center thank you for helping me out. service center thank you for helping me out. More

Great service thanks very professional I am very satisfied quick and precise work muy car 🚘 is running as I expected satisfied quick and precise work muy car 🚘 is running as I expected More

Hidden fees AFTER price of vehicle. The phrase they used is "Optional Dealer Added Accessories"...over $3000 worth of them. I asked for a detailed list of those and it was tires and lab The phrase they used is "Optional Dealer Added Accessories"...over $3000 worth of them. I asked for a detailed list of those and it was tires and labor associated with the tires and suspension. When I got the price of the vehicle I assumed the tires were a part of the price. They were quick to respond and courteous. Did not necessarily try to hide it. This is the kind of stuff people need to be aware of and look for in the final numbers.. More

The service representative was professional and curious. Was a pleasure to work with. However, the amount of time involved to inspect and service my car for the recall, was exceptionally long. Was a pleasure to work with. However, the amount of time involved to inspect and service my car for the recall, was exceptionally long. More

Mike greeted me and kept me appraised the whole time! Awesome service, fast and top quality Awesome service, fast and top quality More