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Gwinnett Place Ford
Duluth, GA
2,382 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 17, 2023
Work done on my 2013 MKX was done in a quick and timely fashion. Received the service survey promptly and the work was done in a relatively short time. The Service Advisor, Michael Duke, did and excellen fashion. Received the service survey promptly and the work was done in a relatively short time. The Service Advisor, Michael Duke, did and excellent job keeping me in formed and moving things along. More
by mcopper1218
Employees Worked With
Michael Duke
February 10, 2023
Called to make an appointment to have my vehicle looked at and was told I would have to drop it off for several weeks. I was not allowed to make an appointment or bring it in when I was next in line. Narro at and was told I would have to drop it off for several weeks. I was not allowed to make an appointment or bring it in when I was next in line. Narrow minded backwards business model. I travel the country for work and go to the dealer in every state. Gwinnett and 5 Star Ford are the only two dealers I have ever encountered who demand this. What a shame. Thank goodness the other local dealers are customer focused. Shame on you Gwinnett. More
by C
Employees Worked With
Management
February 06, 2023
The service department at GPF is excellent! They have serviced my 2015 Ford Fusion, since I purchased it new at their location. They are trustworthy, and I am confident in their recommendations They have serviced my 2015 Ford Fusion, since I purchased it new at their location. They are trustworthy, and I am confident in their recommendations and capabilities to deliver 5 star service! More
by Jenna
Employees Worked With
Ricardo Lopez, Alaina Conner
February 04, 2023
Thank you for taking time out to tale care of my baby(car)Mike Dukes always go up and beyond to make sure I'm satisfied with my services😊😊🥰 baby(car)Mike Dukes always go up and beyond to make sure I'm satisfied with my services😊😊🥰 More
by Sherriecunningham701
Employees Worked With
Mike Dukes
February 03, 2023
Horrible service department. They said I needed a new engine . Took it into my mechanic thru fixed what they messed up on ! Do not trust the service department. You’ve been warne They said I needed a new engine . Took it into my mechanic thru fixed what they messed up on ! Do not trust the service department. You’ve been warned More
by Never buy a Ford again
Employees Worked With
Alaina Conner
