Gwinnett Chrysler Dodge Jeep Ram

Awful Service Department This is the closest Jeep dealer to my house. Today was my second visit to this service department. I had not planned on returning after my first visit This is the closest Jeep dealer to my house. Today was my second visit to this service department. I had not planned on returning after my first visit, but my preferred dealership did not have the part in stock to perform the current recall repair. After today, I will not return. Both of my visits to Gwinnett Jeep were to address recall repairs and for routine service. Each visit ended up requiring 4-hour waits in the lounge area. The first time, I was told that the extended wait was due to required flash updates and the flash updates appeared on my service summary. Today, I was again told that the extended wait was due to flash updates and that they take so long because their Wi-Fi always goes out, but no updates were noted as having been performed on my service summary. Even if the updates are what took so long both times, how about getting the Wi-Fi connection fixed? I have never run into this wait for flash updates at the other two dealerships I have visited since buying my 2014 Grand Cherokee. Additionally, today, I requested a 40K mile service per the owners manual, an oil change and tire rotation. After 3.5 hours, I checked with the rep about my car (I had been quoted 1.5 to 2 hours and the rep had never come to talk to me about the extended time) and learned that he had not requested an oil change and tire rotation in the work order. I went back and waited another 30 minutes while they completed that work. My bill was presented to me at over $400. After some discussion, the rep admitted he had wrongly requested a tune-up that was not required for my car until $100K. I expected that my new bill would reflect a $0 balance. Instead, they charged me $180 for a driveline flush service and claimed that one of the 40K mile service inspections indicated that it was required. I do not believe this and I think $180 is too much for changing rear axle fluid as indicated in the manual, but I did not think that I could make additional headway by continuing to argue. I am not sure if this dealership only screws women over or if they are equal-opportunity jerks. I will not be spending another 4-hour wait in their service department. I have no confidence that they have actually performed any of the work they charged me for. They are the worst. More

Follow up Post After finally hearing back a week later from sales manager Randy Pratt, his solution to fixing the scratched wood grain in the passenger side was to h After finally hearing back a week later from sales manager Randy Pratt, his solution to fixing the scratched wood grain in the passenger side was to have the concierge person who brokered my sale give up her commission. I'm always amazed at the ignorance of people. Even after admitting the damage was likely done at his dealership, he still wants to blame the delivery company or anybody else including me at one point. Yes the fact is the bill of lading did not show damage by rather than inspect the vehicle himself before allowing it to leave his dealership, he passed the task on to a salesman who for all he knows, never looked or the vehicle. Signed the papers and let it go. Had he been the one to actually inspect it, he may have noticed the scratch. Or perhaps not because at this point, I don't think he's smart enough. Avoid Randy Pratt and Gwinnett Jeep. As a member of a National union, I hope all my members in the greater Atlanta area avoid this place. Again, the salesman listed here was not involved. This site required a salesman to be chosen. More

Worst customer service and honesty After purchasing a new 2015 grand Cherokee summit 4X4, it was shipped to Fl. Upon arrival, the delivery driver was in a hurry to leave so after inspec After purchasing a new 2015 grand Cherokee summit 4X4, it was shipped to Fl. Upon arrival, the delivery driver was in a hurry to leave so after inspecting the outside, he left. I began looking over the interior and found a scratch in the drivers door leather and scratch in the wood grain on the passenger side. After many attempts to contact Randy Pratt(sales manager, refuses to return calls). After a lengthy conversation, Randy did admit the damage was likely to have occurred there at the dealership and not by the delivery service even though he personally never inspected my vehicle. However, he nor the GM Mike Thames saw any reason to make repairs to my new $53k Jeep and passed blame onto the delivery driver. I have never dealt with such dishonest and incompetent people as I have at Gwinnett Jeep. Needless to say I would never recommend such cheats as I found at Gwinnett. I hope you choose any other dealership than these liars. And certainly don't buy a Jeep from out of state. Worst car buying experience ever. I'll be going back to Acura from now on. Amazing customer service. In fact, my friends just bought a 2015 Acura MDX just because of my experience with Gwinnett jeep. PS....salesperson listed here was not involved. Form required a sales person listed. More

bait switch scam pack run away from these scam artists, they will try to trick you into signing paperwork for overpriced additional goods and services that you do not need run away from these scam artists, they will try to trick you into signing paperwork for overpriced additional goods and services that you do not need More