Gwatney Buick GMC

I had a fantastic experience purchasing my new Envista xx. Steven Moury is a kind and knowledgeable sales associate. I highly recommend Gwatney and Steven to anyone searching for their next best vehicle xx. Steven Moury is a kind and knowledgeable sales associate. I highly recommend Gwatney and Steven to anyone searching for their next best vehicle ever! More

★☆☆☆☆ I’ve given Gwatney Buick GMC on Landers Road chance after chance, and the only reason I keep coming back is because I want my maintenance history recorded with a GM dealership. If it weren’t for chance after chance, and the only reason I keep coming back is because I want my maintenance history recorded with a GM dealership. If it weren’t for that, I would have stopped coming here long ago. Every visit has been an exercise in frustration. Every service advisor I’ve dealt with has projected the same thing: confusion, inconsistency, and a shocking lack of knowledge about basic GM customer programs. The biggest recurring issue? Redeeming GM Rewards points from my GMC Rewards Mastercard. Something that should take a few minutes somehow becomes an ordeal every single time. Instead of knowledgeable staff who understand the program, I’m met with blank stares, conflicting explanations, and employees who seem to be figuring it out as they go. Eventually, I’ve simply given up and paid another way because nobody appears to know how their own system works. Today’s visit was the final straw. I specifically came in intending to redeem the GM email offer advertising an $89.99 oil change using my GM Rewards points. Any reasonable customer would expect that to translate to approximately 8,999 points. Instead, service advisor Natasha Johnston attempted to explain what she repeatedly described as a “weird process,” pointing in different directions while mumbling something about advertising, accounting, and how “it goes through here…then up here.” The explanation was incoherent, and somehow the result was 15,000 points being charged for an $89.99 oil change. If your own employees cannot clearly explain how customers are being charged, that’s a serious customer service failure. This dealership has always had an uncomfortable, disorganized atmosphere. Instead of leaving with confidence that your vehicle was serviced professionally, you leave wondering whether you received accurate information or simply accepted whatever explanation happened to be given that day. A service department should inspire confidence. Customers shouldn’t have to educate employees on GM Rewards, decipher confusing explanations, or question why the numbers don’t add up. Gwatney Buick GMC needs to invest in training its service advisors so they thoroughly understand GM’s rewards programs, promotional offers, and customer billing. Right now, the experience feels disorganized, unprofessional, and far below the standard one should expect from a GM dealership. Do yourself a favor and consider another dealership if you value transparency, competent customer service, and a straightforward service experience. I kept giving this place another chance because I wanted my service history documented with GM. After today’s experience, I can no longer recommend it. More

The vehicle needed an oil change, air filters, and a tire sensor 209 miles after we purchased it. I unfortunately assume these things would have been inspected before we purchased the Ford 3500 dually. sensor 209 miles after we purchased it. I unfortunately assume these things would have been inspected before we purchased the Ford 3500 dually. More

They were great, I love the great way they provide comfort and update information while you are waiting for your car. comfort and update information while you are waiting for your car. More

We could not have been happier with the way we were treated at the dealership. Everybody was so helpful. treated at the dealership. Everybody was so helpful. More

They do great work. Sometimes there is a long wait but the are very detailed. Sometimes there is a long wait but the are very detailed. More