Gus Machado Ford Inc

used truck I went with my wife and we found a 2013 f-150 which my wife liked when she saw it. I onthe other hand was not jumping in head first so here comes the I went with my wife and we found a 2013 f-150 which my wife liked when she saw it. I onthe other hand was not jumping in head first so here comes the used car shark infested waters. I asked the young man about the truck he said it had not been thru the certified xxxxxxxx check. But he said no worries the truck is solid we can clean it up for you so you can drive away today big mistake on my part. I drove it home rides nice feels strong but still had to take back to body shop for some body work on rear of bed. I had said to him your going to take care of the smaller stuff right to which he said ohh yeah yeah. I went back a week later on my spring break to pick up truck only two things done the bumper and truck bed passenger side. I said to him what f what happened to the other items to which he said its not on the we owe i said the what he said yeah we owe you whats on the paper thats it. I blew up i said you mean you are not fixing it he said thats correct to which my wife said lets go its not worth it babe. Know i call this guy a week ago and told him that the check engine light came on to which he said bring it in but it mite not be covered under your warranty this place is joke do yourself a big and i mean big favor go some other dealer they dont deserve your hard earned money will right back about service dept after i get my truck back thanks. More

Waste of time,dishonest. Because I'm a woman? I do my search Horrible!!!! Experience, I went to look for a car for my son. He saw the car he like, however the price was not what we looking for a first car. The w Horrible!!!! Experience, I went to look for a car for my son. He saw the car he like, however the price was not what we looking for a first car. The window said 23,365.00, I asked if they have a car older and specific range. Mr. Jimmy said no however let me go to my boss to see if we have something..... He came back telling us the car we saw that they have an offer of 10,000. Less.I start asking Question because sound to good to be thought. He answer all my question I went back home with my husband and explain the deal to him, we start searching and checking insurance too for the car.I went back to the dealer, to buy the car. Mr.Jimmy start asking me all my information, I explain to him I did not want he run my credit because I want to paid cash. He continue asking me a lot of personal questions and asked for the driver license, after all this back and forward he came finally with the deal.For my surprise was nothing similar of what he said in the beginning. He said the 10,000 less on the car is going to be for the original price 31,000. Wish was not trough because we search this car for month. Car was 2015 and the range on this car was 23,000 to 21,000 in other dealers. He no only waste my time but kill my sons dream! For moms that it's not nice I want,men don't thing woman did not research and investigate before we going to buy cars. This review is asking me for how many star, for me is the option was there is 0 start! Interested,I'm doing the selection of employee name in this Review and this person it's not in the list of employees.His business card said Jimmy and we was in a littler office Ford 49 st. In Hialeah. More

Threatened by a sales associate, I am completely outraged by the way I was treated. My life was literally threatened by a sales associate, I left promptly after this threat fearing I am completely outraged by the way I was treated. My life was literally threatened by a sales associate, I left promptly after this threat fearing for my safety or worse my life. I was at the dealer to pick up a vehicle tag, while I was there I brought up how my vehicle did not have the spare tire or compressor that is standard in that model. I also brought up how I did not have some of the features that I had been promised at the time of the purchase. This then was relayed to The sales associate and this is when he began to threaten me. Completely and utterly ridiculous and subpar to any standard More

Dishonest Dealership!! 1. They advertise one price, but if you want 0% financing you have to pay full sticker price. Staff stated, "they do that just to bring customers in" 1. They advertise one price, but if you want 0% financing you have to pay full sticker price. Staff stated, "they do that just to bring customers in" 2. They stated the financing was approved the night of sale, left with papers in hand. Really good credit, no problem. Returned two days later to address issue number 3. below, and transfer the tag, to be told the original financing was no longer approved with the original bank and would have to go with a higher interest bank (two days after driving the new vehicle and selling our previously owned vehicle). This is really deceptive!! Not to mention an additional inquiry on our credit. 3. Dealer advertised vehicle features were not on the actual vehicle. Salesperson claimed it was a mis-print, but agreed during the sale to include the item "No problem, don't worry, we will take care of it". They asked us to return next day to install, because it was already 11 pm. When we returned they went back on their word and refused to install, claiming the item was to expensive. Would only agree to pay a portion of an after market part. Then to add insult, stated we would have to pay for the installation of the parts. Do not trust them, they have no integrity! More

Ronni was amazing !!! I had such a great experience with my sales man Ronni! He is a very knowledgeable and up beat at all times. Through out the process Ronni wasn't pushy I had such a great experience with my sales man Ronni! He is a very knowledgeable and up beat at all times. Through out the process Ronni wasn't pushy towards me buying the Ford. His manager Jose was really nice and answered all my questions that I had in regards to my lease. And let's not forget the finance manager Gilbert, very nice young man. I must say I give them 100% satisfaction. All though I'm very upset at the lack of interest received by other Ford dealers in the south Florida tri county area. No one ever took the time to even try and reach out to me. I was very disappointed with the lack of effort put into my inquiry by those other dealers. I'm also very displeased with the treatment received by these other dealers. Ford of Kendall was terrible and so was Sawgrass. I was tempted on calling it quits to my search. Thank goodness for Jose taking the time and texting me back immediately. When I receive a customers inquiry I answer within 5 mins or less not 2 days. I wanted and expected the same excellent treatment. I shopped all over South Florida and got the best deal with no b.s. From Jose & Ronni. I highly recommend these 2.. Thank you guys and Gus Machado Ford of Hialeah! More

I hope that when you received this letter everything will clear up. I Daviel Pinol brought my car TSX 2010 for service to you guys, Mr. Orlando Martinez and Joe Rogue told me that my will have to stay for r clear up. I Daviel Pinol brought my car TSX 2010 for service to you guys, Mr. Orlando Martinez and Joe Rogue told me that my will have to stay for repair (4 weeks unbelievable) they promise me that they will give me a rental free of charge until my car is repair. On 1/9/2014 I met with the V.P Victor in his office. When I returned the car to Hertz everything was fine no balance to pay. Then Hertz swept my Capital One Card for $963.00. Which was declined by capital one, when I called capital one, they made several calls to Hertz and Orlando Martinez which is the biggest liar I ever met, Mr. Martinez deny his story, and change all his promises. After being promised that they will supply me with a no charge rental from Hertz. Again, I sure this is not the norm you guys operate, I am very upset with the service and promises you guys offered customers. More

Horrible experience! Came to Gus Machado to buy a used truck and the sales person was dishonest to me and my wife about the price of the truck, the price of adding leather to the seats and about getting a truck and the sales person was dishonest to me and my wife about the price of the truck, the price of adding leather to the seats and about getting a discount on parts ordered from them. I had to hassle with the finance guy to get the rate that I wanted. (I have a 736 fico) The salesperson said that he would do anything for me just to make the sale. After much discussion and arguing we came to an agreement about everything. They next week my wife dropped the truck off to get leather installed and the sales manager that was helping us was not working, so we explained to another manager, who now nothing, what we want to be done and where the leather needs to be installed. Not receiving any phone calls from them informing me that the truck is ready, I came in to pick up the truck three days later. They realized that they had not installed leather on the sides of the doors which we specifically asked them to do. I choose to leave the truck with them until it was done correctly. By this time the parts I had ordered from the parts department came in and I asked the manager if they could install them for me. I received no phone calls regarding the cost of installing the parts or if they could do it. The truck came back a second time from the leather shop and before I went to pick it up I called the service department to see if they could install the parts, they told me that they were very busy and referred me to the body shop. I called the body shop and they said they could do it. I waited for them to call me with quotes, I was put on hold for more than 30 minutes with no response, I constantly had to call them to see what they were doing. Finally, at days end, someone told me that he had my parts,, they found my key to my truck and had found my truck and that he would work on it the next day. The next day I found out from calling in again that he called in sick and no one was working on my truck. The secretary told me that Angel, body shop manager would be calling me. He never called me. I came in and all he had to say was that he didn't know what to do, he just received the key and truck that day. I loaded my parts in the back of the truck (with pouring rain from hurricane Sandy), dropped off the rental car key and drove away extremely unhappy, extremely frustrated with Gus Machado Ford. I can say that I will NEVER recommend anyone to buy from them and I REGRET that I bought a used car from them. More

el sr carlos nos trato muy cordialmente nos enseno las opciones y nos ayudo aescoger la mejor en cuanto al precio esperabamos ono un poco mas bajo pero es ok opciones y nos ayudo aescoger la mejor en cuanto al precio esperabamos ono un poco mas bajo pero es ok More

Great service. Brought my Taurus in for a fuel smell. It was so bad, I could not park it in the garage at home during the night because all the fumes were going into my house. The team at Gus Machado Ford t was so bad, I could not park it in the garage at home during the night because all the fumes were going into my house. The team at Gus Machado Ford took it to the back and Diagnose it. They quickly called me to advise me what the problem was. I said go ahead and do it. They did the repair. The price was excellent and the car was fixed quickly. Now the car parks back in the garage at night. Thanks Gus Machado Team. More

Pablo as well as Nestor are tough negotiators but fair and extremely customer minded. They showed pride in representing Gus Machado Ford and always mindful of their customer's satisfaction. Together with and extremely customer minded. They showed pride in representing Gus Machado Ford and always mindful of their customer's satisfaction. Together with Arsenio they made me feel at home. A great team. Only one complain: I was never offered a cup of coffee at the dealership. !!! More