Gurnee Hyundai

This is a terrible place to do business. Brian took my car keys and gave them to Leo to value my trade Then when I told them we weren't going to have a deal Leo came out. I told them again I wasnt interes car keys and gave them to Leo to value my trade Then when I told them we weren't going to have a deal Leo came out. I told them again I wasnt interested and then they refused to give me my keys. I told them several times I felt like they were holding me hostage. I should've called the police and had them arrested for unlawful detainment. More

2020 Kona Overall it was good experience. I worked with Kris. He was great to work with. Very knowledgeable about the Kona I purchased. He went over the vehicl Overall it was good experience. I worked with Kris. He was great to work with. Very knowledgeable about the Kona I purchased. He went over the vehicle and ALL it's features very thoroughly. I have had to contact him a few times after purchasing the car, and he continued to very helpful. More

Mark & the Mechanic were wonderful very polite professional social distancing was well thought of. I wish I knew the Mechanics name because he is very good and explained everything about my car professional social distancing was well thought of. I wish I knew the Mechanics name because he is very good and explained everything about my car More

Test Driving and Buying Overall it was a great experience. Billy was informative about the vehicle and made sure to talk about all the features that the vehicle comes with. M Overall it was a great experience. Billy was informative about the vehicle and made sure to talk about all the features that the vehicle comes with. Mike had great customer service and assured that he was gonna make a deal possible and keep the customer happy. More

Excellent service Service Advisor: Thomas Roufus was very helpful when I brought my car in for a problem and explained everything regarding what was wrong with the car Service Advisor: Thomas Roufus was very helpful when I brought my car in for a problem and explained everything regarding what was wrong with the car and he was very polite and his customer service was excellent. The mechanic that was working on my car (sorry can't remember his name) explained what the problem was and took his time talking w/me and was very patient when I asked questions. Never experienced this type of customer service at any car dealer prior to this car. Was very happy with the treatment I received as a customer. More

I liked dealing with Matt, he was cooperative and wasn't trying to force me into anything. I probably wouldn't have bought if I dealt with anyone else there. trying to force me into anything. I probably wouldn't have bought if I dealt with anyone else there. More

Best service ever Good people work here. I came for another oil change. Mark was very pleasant, informing me about waiting time and that he took care of the engine ligh Good people work here. I came for another oil change. Mark was very pleasant, informing me about waiting time and that he took care of the engine light that was on. More

great deal. I liked dealing with roger de vito .he was cooperative and wasn't trying not to force me into anything, I would buy a other car from him. I liked dealing with roger de vito .he was cooperative and wasn't trying not to force me into anything, I would buy a other car from him. More

I showed up early before the service Dept was fully open but they greeted me and got me all set. The service manager listened to my request well and took great care of my car. Great customer service and qua but they greeted me and got me all set. The service manager listened to my request well and took great care of my car. Great customer service and quality work. More

The staff was very courteous. While the wait was longer than usual for just an oil change, I was informed there was a printer issue and due to the wait received the service on the house. Very pleased! than usual for just an oil change, I was informed there was a printer issue and due to the wait received the service on the house. Very pleased! More