Gurnee Hyundai

Worst possible experience i've ever had purchasing a vehicle ever!! Dealing with the financing and the General Manager were one of the most degrading and belittling moments in my life. To start they mes vehicle ever!! Dealing with the financing and the General Manager were one of the most degrading and belittling moments in my life. To start they messed up on the contract who they were sending the pay off check for my vehicle i traded, then when i asked to finance the vehicle through my own bank that began a whole landslide of problems from this dealership. They financed the vehicle through there bank and then through my personal bank. Which is leaving me responsible for almost 50,000 dollars in loans between the 2 banks! The General manager is the rudest person at the dealership and offers no outlook on any results to this problem. More

Andrew and the entire Gurnee Hyundai team are first rate. Good responsiveness and a true willingness to make the customer feel like he is their only customer. Good responsiveness and a true willingness to make the customer feel like he is their only customer. More

This was the worst dealership ever. I waited 8 and a half hours on a saturday for a car I had really wanted. I got there at 1 PM, test drove the car I loved, and was filling out paperwork by 2 in hopes of ge hours on a saturday for a car I had really wanted. I got there at 1 PM, test drove the car I loved, and was filling out paperwork by 2 in hopes of getting the car. At about 4:30 I was told I was approved and I was excited. They told me they were just waiting for the business office to open up because customers were ahead of me. At about 8 PM, a manager name Andrew came over and told me that I wasn't actually approved and they had another car that was comparable waiting outside for me to test drive and see whether or not I like it. So I went outside and test drove the car and told them all the issues it had. The manager assured me that everything would be taken care of on Monday because I had to bring it back then. The car was a trade from that day that hadn't been cleaned but seemed pretty decent and comparable to the other car. So I said yes and signed the paperwork thinking that the only thing that it needed was to be detailed, have and oil change, and have the front tires checked. It was worse. The dealership hadn't checked ANYTHING on the car yet. They just slapped some stickers on it and sold it to me last minute. I didn't leave until 10 pm that night. Not only was I tired but I had had nothing to eat all day because every time I said I was going to go get something, I was told, " You'll be in the business office soon, if you go, you'll have to wait more". So I didn't. I must not have been thinking right when I signed those papers. I came back Monday and before having the detail done, I went to see the sales manager to make sure everything else would be taken care of. I was told the guy who sold me the car was fired, and the manager Andrew was gone to a meeting down south. Before I could finish telling the guy everything that was wrong, the finance guy came over and asked to speak with the manager in his office. I had to wait another 45 minutes before they came out to hear, " Let's make this easy, we'll cancel the contract and give your trade and money back." At that point I was fine with that because I knew something wasn't right. They didn't check a single thing on the car before selling it to me. This dealership also ruined my credit. I was told that they only checked with a few banks to get me a loan but they checked with 14. Now I can't look at even getting another car because it's a red flag and they won't approve it. I would never recommend anyone go there. Worst Place EVER! More

Bob bent overbackwards to assist & guide me and to help me understand credit scores and financing and together, came up with a plan. Thanks Bob! help me understand credit scores and financing and together, came up with a plan. Thanks Bob! More

After going to several dealers in search for a new Hyundai Elantra I decided to try Gurnee Hyundai based on the reviews. I am happy to say I was not disappointed. I thought all car salesman were the Hyundai Elantra I decided to try Gurnee Hyundai based on the reviews. I am happy to say I was not disappointed. I thought all car salesman were the same, I was proven wrong here. Wael was my salesperson he is not your usual car salesman. He is upfront and out to get you the best deal. After working with Wael, Fabian, Jonathan and Bob at financing who was wonderful. I can say with certainty that I will be a loyal customer at Gurnee Hyundai. My only wish is that I would of considered them before all the other dealerships. It would of saved me a ton of stress and frustration. If your looking for a new or used vehicle I would reccomend them 100% ask for Wael you will not be disappointed. I am extremely happy with my vehicle. More

I bought a used vehicle here. It was the first used vehicle I had. Upon driving, I noticed a few things and brought it in. The way the dealership dealt with me and the Service Advisors, I work more di vehicle I had. Upon driving, I noticed a few things and brought it in. The way the dealership dealt with me and the Service Advisors, I work more directly with Paul, it made dealing with the car much more easy. They treated me with respect, I explained in detail the issues that I was having, they continued to ask questions to help me explain it. In addition, the texted me throughout the time explaining what was happening with the vehicle and what they were doing. After 30 years of having experience with dealerships, Gurnee Hyundai was the first place that I felt that my concerns/issues were important and I am extremely pleased with the outcome. More

I WAS PLEASED WITH THE WAY THEY OPERATED.. THEY WANTED MY BUSINESS AND WAS WILLING TO NEGOTAITE A FAIR PRICE THAT I AM VERY HAPPY WITH... THE LADY WHO FILLED OUT OUR FINANCE PAPERS, WHILE VERY PROFFESSIONAL. BUSINESS AND WAS WILLING TO NEGOTAITE A FAIR PRICE THAT I AM VERY HAPPY WITH... THE LADY WHO FILLED OUT OUR FINANCE PAPERS, WHILE VERY PROFFESSIONAL.STAYED CALM AND PATIENTLY ANSWERED ALL OF OUR QUESTIONS.. (AND WE HAD MANY)... THE MANAGER MADE IT EASY TO EXPLIAN MY CONCERNS ABOUT PURCHASE.. HE WAS ABLE TO FIT ME IN AND KEEP HIS WORD... THAT IS IMPROTANT HE KEPT HIS WORD.....HONESTLY IS IMPORTANT.. STRIAGHT TALK IS IMPORTANT...ALL OF THEM OPERATED STRIAGHT UP!!!! OF ALL CARS I HAVE BOUGHT... THIS WAS ONE OF THE BEST...BILL FERGUSON.....AND TO ANSWER THE QUESTION BELOW... IT IS ABOUT THE CUSTOMER AND THE DEALER LEAVING THE TABLE HAPPY.. I FELT I HAD MADE TO GOOD DEAL...MY WIFE FELT WE HAD MADE A GOOD DEAL.. IT CANNOT GET ANY BETTER THAN THAT More

My wife & I are both in our 60's. We have had a lot of dealings with car dealers for a new car. Gurnee Hyundai was by far,the best experince we have had with buying a car.No pressure,worked with us on of dealings with car dealers for a new car. Gurnee Hyundai was by far,the best experince we have had with buying a car.No pressure,worked with us on the price of the car & the salesman,(WAEL)knew all about the vehicle we bought. All of the people we dealt with,were very kind & easy to work with. They went out of their way to please us. More

I purchased a new car from Gurnee Hyundai, which I absolutely love. Everyone at the dealership from sales to finance to service has been extremely friendly and helpful. They have great customer servi absolutely love. Everyone at the dealership from sales to finance to service has been extremely friendly and helpful. They have great customer service and work together as a team and have even followed up with me to make sure that I continue to be pleased with my purchase. I highly recommend Gurnee Hyundai to anyone looking for a car. More