Gurnee Chrysler Jeep Dodge Ram

I have been dreaming about purchasing a Ram 1500 Laramie for years. I have been to countless Ram dealerships throughout Illinois. I was very disappointed on how some “salesman” was rude, pushy, or obnoxious for years. I have been to countless Ram dealerships throughout Illinois. I was very disappointed on how some “salesman” was rude, pushy, or obnoxious who only want to get your signature and their commission as fast as possible. In order to get a price from these dealerships, they demanded my phone number and email address, which I told them not to call me until I was ready to buy. Guess what, I’m still getting emails and phone calls from these jerks. Anyway, for about a month I had my eye on a 2014 Ram Laramie at Gurnee Chrysler Jeep Dodge Ram, driving by every chance I had. Finally I decided to talk to someone. With that said Mr. Mike Ballard step into the picture, from the first handshake to the last one as I pulled out of Gurnee Chrysler Jeep Dodge Ram with my “dreams do come true” 2014 Ram Laramie… it was the BEST experience I have ever had buying a vehicle. Mike is an honest tell it like it is, car salesman. Mike’s favorite saying, “'as long as you're honest and straight with me, I can help you.' But he is more than a car salesman. He genuinely likes people and enjoys helping them find what they want. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Gurnee Chrysler Jeep Dodge Ram, and telling them to ask for Mike Ballard. Jim Hoffmann Lake Zurich, Il. More

I went to Gurnee Dodge just looking at cars. Hadn't planned on purchasing a vehicle that day but Denny was great about answering questions and showing us several different vehicles. He scheduled a test planned on purchasing a vehicle that day but Denny was great about answering questions and showing us several different vehicles. He scheduled a test drive. He was NOT pushy and was very knowledgeable. Needless to say he made the purchasing process easy and I drove the Jeep Compass home that evening! More

THANK YOU GURNEE DODGE FOR TREATING ME LIKE A PERSON AND NOT JUST ANOTHER SALE, ON 10/3/13 I MEET WITH TOM AND MARK THEY TREATED ME WITH COMPASSION, UNDERSTANDING AND THE UP MOST RESPECT, THIS IS MY THIRD NOT JUST ANOTHER SALE, ON 10/3/13 I MEET WITH TOM AND MARK THEY TREATED ME WITH COMPASSION, UNDERSTANDING AND THE UP MOST RESPECT, THIS IS MY THIRD CAR FROM THIS DEALERSHIP AND BY ALL MEANS NOT MY LAST , CUSTOMER SERVICE IS SOMETHING THAT IS HARD TO FIND THESE DAYS,THESE TWO GUYS ARE AN ASSET TO THIS DEALERSHIP. I AM A MOTHER A SISTER A WIFE AND THAT DAY I WAS TREATED LIKE A QUEEN , I AM FOR EVER GRATEFUL FOR THERE KINDNESS... YOU GUYS ROCK !!!!!!! More

I found the service to be excellent. Once I entered the dealership, my salesman, Ernesto Lopez was very friendly and helpful in helping me select my vehicle. While the agreed price, I later found out was a dealership, my salesman, Ernesto Lopez was very friendly and helpful in helping me select my vehicle. While the agreed price, I later found out was a little on the high end, I'm still happy with my purchase, and the service provided. More

I had one of the easiest car buying experiences ever. Justin made arrangements to meet us at the dealership even on his days off. They made my wife who generally does not like salesman feel at ease. I wo Justin made arrangements to meet us at the dealership even on his days off. They made my wife who generally does not like salesman feel at ease. I would highly recommend them to anyone. More

The entire process was fast, easy, and straight forward. I really appreciated the straight forward pricing and openness to getting to a price that worked for both the dealer and us. In addition, we had a tr I really appreciated the straight forward pricing and openness to getting to a price that worked for both the dealer and us. In addition, we had a trade that I felt I was treated very fairly with. Eric was able to communicate with my whole family of 4 in a way everyone stayed interested through the whole process (2 of them are under 4 years old). We looked at several (Eric would probably say we looked at a lot) of models and trim levels, test drove, had a trade-in appraised, determined a price, went through all paperwork and drove out with a new car in under 3 hours. It was the easiest car buying process I have ever had. I would recommend this dealer. More

The entire staff was very friendly and helpful. I greatly appreciated the assistance. Ernesto was very knowledgeable, friendly, and helpful. Kevin Howard in Service is very helpful as well, and was actually appreciated the assistance. Ernesto was very knowledgeable, friendly, and helpful. Kevin Howard in Service is very helpful as well, and was actually the first person I talked to when I was "just looking" at the 200 early on. His knowledge of the car was awesome and helpful. More

About two weeks ago I had the pleasure of doing business with a team of sales representatives from Gurnee Dodge. But before I explain my experience let me give you some background. I turn 40 in another mo with a team of sales representatives from Gurnee Dodge. But before I explain my experience let me give you some background. I turn 40 in another month and am a bit of a car nut (much to my wife's dismay). I have purchased and owned almost 20 vehicles in the last 23 years. I have purchased cars new and used, from dealerships across Lake County, Carmax (Kenosha), and even Iowa and Indiana. Other than Carmax most of my car buying experiences with Dealerships have been frustrating, disappointing, and not memorable to say the least. Carmax was always enjoyable and extremely easy while giving you a competitive price (not the best, but competitive). Because of our previous car buying experiences my wife and I were apprehensive about going back to a Dealership. We originally had three vehicles in mind: Infinity G37, Nissan Maxima and following in at a distant third was the Dodge Charger (my choice of course). Our plan was to test drive all three vehicles and narrow down to one. I have two separate friends in the car business that I could have placed an order with and had my vehicle at just over dealer cost. However, after two visits with Gurnee Dodge my wife and I decided we had finally found a Dealership that didn't play so many shell games just to make a profit and get you out the door as a number. We had the pleasure of dealing with Eric, Mitch and Nick throughout our experience, and all three were top notch in the industry. We didn't want to play any games, we wanted a good car buying experience with a great price, and we didn't want to walk out feeling like we just got the shirts taken off our backs. Gurnee Dodge provided us with all three!! Yes, we could have walked away from Mitch and the team and went down to my buddies Dealership and possibly saved a couple hundred bucks but we are glad we didn't. My wife and I thoroughly enjoyed our car buying experience with Gurnee Dodge and I would highly recommend them to any friend or family member of mine. Already looking forward to my next purchase, my new Dodge Ram Crew Cab (wife cringes). Thanks again guys Michael Reed More

went in looking for a dependable "winter" vehicle , was impressed with the 2014 Jeep grand Cherokee Overland edition. Manny let us take the vehicle home so we could have a little more time t vehicle , was impressed with the 2014 Jeep grand Cherokee Overland edition. Manny let us take the vehicle home so we could have a little more time to decide. There was no pressure to buy, no timeframe to give them an answer. He worked with us with our trade in, was very reasonable with the things we were asking for, and gave us an outstanding price for what we drove home. Overall a wonderful experience. We were in and out in less than 2 hours. Our paperwork was complete and thorough. He spent extra time showing us the features of the vehicle before we drove away, connecting the blue tooth, sound system, etc. More

We came in looking for a Chrysler Town and Country Van and were greeted by Ernesto Lopez.-from the minute he approached, his infectious smile and welcoming tone started us in the direction of the most rew and were greeted by Ernesto Lopez.-from the minute he approached, his infectious smile and welcoming tone started us in the direction of the most rewarding car purchase we have ever had.He knew his product line ,he asked us many questions,then pointed out the features that would benefit us and their advantages.He was very patient as he went over the many complicated electronic features that we were unfamiliar with. Our older car had none of these new upgrades.Now we feel ,due to Ernesto,that it all made sense.We had done our research and had been to many "top dealers". None of whom came even close to the level of service and expertise we found at Gurnee dodge.TO MAKE THINGS EVEN BETTER! We were able to come to an easy aggreement on our purchase price after very little fanfair-they dealt with us as valued customers right from the start ,something we did not find at many other dealerships and without hesitation would recommend them for anyone auto needs.While young,Ernesto will go a long way in the sales field.Stop in and seek him out for your next purchase,I think you will agree,this dealership knows how to treat there customers. sincerely Sharon Wilson & family More