Gurnee Chrysler Jeep Dodge Ram

On our trip from Michigan to Illinois, a service engine light came on. Also, we had a possible brake problem. We took our vehicle where our son had purchased two cars and had service work done on his veh light came on. Also, we had a possible brake problem. We took our vehicle where our son had purchased two cars and had service work done on his vehicles. They gave us prompt, courteous service in diagnosing and explaining the problem with our vehicle. Patience, no pressure, while we reviewed our options for repair or replacement. Helped us to find the most suitable vehicle in their lot for our needs and gave us a great deal on a new leased vehicle. All of the managers, sales people and support staff we worked with were very helpful. A wonderful dealership to work with, right up to the vice president. More

Ernesto was very personable, he made me feel at ease with the whole buying process. He took the time to ask me what features were and were not important to me and found a few different cars that were in the the whole buying process. He took the time to ask me what features were and were not important to me and found a few different cars that were in the same price range I could afford. He was very knowledgable about the Jeep and the features available to me. He took me on multiple test drives and was very patient with me when I compared the different vehicles, answered all of my questions and showed me how to use the features available. I highly recommend this dealership, every person I talked to was very pleasant and professional, and Ernesto made the entire process very easy. I absolutely love my new car and will for sure recommend this dealership to anyone, and be sure to tell them to talk to Ernesto. More

I went in to only ask some questions about the Dodge Dart I had test driven a few weeks before, and left with a 2013 new Dodge Dart! Brian was great, and worked with me to find the perfect base model that fi I had test driven a few weeks before, and left with a 2013 new Dodge Dart! Brian was great, and worked with me to find the perfect base model that fit my price needs. He then enthusiastically worked to get me the best price I could get, and after some negotiating, Brian and Mitch both met me at a price that was reasonable. I did not intend to buy a car that day but never felt pressured into buying. I made the decision to buy after the great prices they offered and working with me to meet what I could pay monthly. Overall, I had a great experience buying my first car and would recommend this dealer to other people looking for a great car! More

Found truck I wanted and Mitch responded to my concerns from transaction. Ram truck is a very nice truck to meet my needs. Thank you. from transaction. Ram truck is a very nice truck to meet my needs. Thank you. More

Nick was great to work with! Nick is very concerned with making his customers happy and goes the extra mile to make that happen - a pleasure to work wtih! with making his customers happy and goes the extra mile to make that happen - a pleasure to work wtih! More

I recently visited Gurnee Dodge with an issue with my heat. It kept going in an out in my 2008 Dodge Caravan I just recently purchased a year ago. I called and asked to make an appointment. I was never t heat. It kept going in an out in my 2008 Dodge Caravan I just recently purchased a year ago. I called and asked to make an appointment. I was never told there was a $135 fee just to run a diagnostic test (which I could have done elsewhere for free) but Frank assured me that once my warranty kicked in I would only be paying $100 for my deductible. And maybe any additional costs IF they don't cover everything. That day they provided a hand written sheet stating what was wrong. The largest item was not on the diagnostic test 92 issued came from the diagnositce test the other 5-6 were seen by service) but pointed out by the service department listed as "needing repair" however because the repairs were so expensive $2200 someone would have to verify the work before my warranty would kick in. This was on Oct 24th I did not get an answer back about my repairs until Oct 30th that the warranty company did not agree with the findings so they would not fix but one item on the list. And of coarse I had to leave my vehicle there for inspection and rent a car for over 10 days!!! I asked several times, over and over Frank and Todd, what needs to be repaired "will it fix my problem" and no one could give me an answer. At this time Im thinking, hmmmm if the warranty company doesnt agree with the findings maybe it doesnt need to be fixed?? In the end I am told by Frank to have the warranty fix the one car issue (that doesnt fix my problem) I will have to pay $135 for the test + $35 x 5 hrs for repair because the warranty doesn't cover the entire cost and $100 deductible...But I thought I didnt have to pay the $135??? Ohhh Frank says "yea you do if they don't cover all the work." Wait??? Thats not what you said. So I picked up my car and took it somewhere else and it cost me $100 to add anitfreeze and replace a thermostat. Funny because they didnt even mention I was low/almost out of antifreeze on their 27 point inspection. This dealership is a rip off, and tried to take advantage of a female. I was asked to replace a part for $700 that was "leaking" yet I have no leaking in my driveway? Does that make sense? I got under my car at the 2nd shop and it's clean as a whistle. I will be filing a compalint with the BBB and Crysler, I want my $135 back, considering I never even got a typed out sheet of what was wrong!!! I've called and placed several VMs and nothing. DO NOT use this dealership for anything! They will scam you and charge you for things that are not wrong. Based on what my warranty found (or didnt find) and forwarded to me and Frank's chicken scratch list of issues it does not add up! Beware. More

The first person to greet me at Gurnee Dodge was Brian King. Super nice guy. I told him about a Dodge Caliber that I saw on autotrader.com that they had. One of the first things I said was "I'm not buyin King. Super nice guy. I told him about a Dodge Caliber that I saw on autotrader.com that they had. One of the first things I said was "I'm not buying a car tonight, this is research", and he said "that's fine. Let's talk a bit about what you are looking for". I had a 1998 Dodge Ram 1500 with 216,000 miles on it, and it was time to downsize. No pressure at all. We went for a test drive and went back to the dealer and he showed me some purchasing options, and said the dealer is very generous, and good at working with people to get them what they want. This was a certified used car still under factory warranty. I went back the next day to fine tune my options, but I still didn't know how I was going to come up with a down payment. That's when Tommy Popular, a sales manager joined Brian and I. He very quickly drew out a couple options with no down payment. I found one that I felt really fit my tight budget, and didn't feel at all like they were trying to pull a fast one. I then went and worked with Brian Gifford to put together the financing. Great guy, we had all the paper work done in about 15 minutes, not 2 hours. I got the keys, shook hands with everyone I worked with and drove my new/used car home. The next day, on my way to work on the highway, there was a vibration at 65 mph. I called when I got to work and they said bring it right in. I dropped it off after work, and they gave me a loner. The following day while they had the car to check the vibration, Ray Sovsky, the service manager called me and said "I got bad news... pause... I didn't like the tires that were on your car so I put new ones on... hope you don't mind". I asked who I need to talk to to see about cost and he said "oh no no, it's taken care of. You don't have to pay for them". Dropped the loner off after work that day, said thanks to everyone, and left in my car. It has been 4 days from my first visit to Gurnee Dodge, to coming home and feeling great about my decision to buy from them. Excellent at every step. More

Robbie did a good job explaining everything about the van and process. He made us feel comfortable about every stage of the process and that we can contact him at any time. and process. He made us feel comfortable about every stage of the process and that we can contact him at any time. More

Brian did a great job explaining all the new features of our new car. Additionally he and Mitch did a fabulous job with follow-up and making sure that we were satisfied with our purchase. Appreciate all our new car. Additionally he and Mitch did a fabulous job with follow-up and making sure that we were satisfied with our purchase. Appreciate all of your help guys!!! ** I recommend visiting this dealership ** More