Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gurnee Chrysler Jeep Dodge Ram
Gurnee, IL
648 Reviews
As the new owners of the ALL NEW Gurnee Chrysler, Jeep, Dodge and RAM dealers, our staff wants you to feel welcome to browse our online inventory of cars, and our new showroom and used car lot. At Gurnee Chrysler Jeep Dodge Ram, when you make the drive from Antioch, Crystal Lake and Chicago, we appreciate your business. We'll show it with a no-pressure sales team full of knowledge and ready to help.
In exploring the new 2017 Jeep, Dodge, Chrysler and RAM inventory available at our Gurnee-area showroom, you'll find everything from classic picks to new favorites, including the Chrysler Pacifica , Dodge Durango, Jeep Cherokee, RAM 1500 and many more! Start researching with our online inventory, or the local Gurnee Chrysler Jeep Dodge RAM team is always happy to share specs, compare different models and present you with other options that might also suit your lifestyle. You will drive away happy.
Pre-Owned Cars and Used Chrysler, Jeep, Ram, Dodge Cars in Gurnee at our Used Chrysler, Jeep, Dodge, Ram Dealership
If a new car isn't what you're looking for, our dealership is proud to bring you a large selection of used cars from Chrysler, Jeep, Dodge, Ram and many others from today's top auto manufacturers. If you are looking for used cars in Gurnee, look no further! Our dealership is trusted around Antioch, Crystal Lake and Chicago for our exceptional assortment and long-term satisfaction, we are the right choice if you're looking for a used car in Gurnee. For a more intimate pre-owned vehicle buying experience visit Gurnee Dodge Chrysler Jeep in person at 7255 Grand Ave Gurnee, Illinois.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 648 reviews
July 27, 2023
This is my first time getting my vehicle serviced here and will definitely be my last! I made an appointment with Jason for June 29th. I called 2 days before the appointment because I could not recall and will definitely be my last! I made an appointment with Jason for June 29th. I called 2 days before the appointment because I could not recall the time. Jason answered the phone call and I asked him what time my appointment was for the 29th. He proceeded to tell me he didn’t have anything booked for me for that day. He asked me who I had my the appointment with and I told him with you! I should have known from that point on this was going to be a horrible experience. He asked if I could come in around 11 am which I did. I went in for my appointment and had my vehicle serviced. I asked Jason what the process would be for my damaged rim since I had purchased a Mopart rim packet. He stated he would need to take pictures of the damage and submit a claim. I asked him how long it would take and he said roughly about a week. I let 2 weeks go by without hearing anything back from the dealership. I called 2 Fridays in a row trying to get a hold of Jason and was told both times by some names Humberto he was out. Humberto took down the message for Jason to follow backup with me which never happened!! I called on 7/24 to speak with Jason’s manager. He did not answer and I left a voicemail for him to follow up with me and here I am on 7/27 with no call back from the manager I believe his name is Michael. I called back this week and finally got a hold of Jason. He shared he had been out and the notes were probably somewhere on his desk. I asked him I needed an update on the claim and he said he would need to check on it and call me back. I asked him to have his manager call me. I am not quiet sure how a place like this dealership runs. Jason over promised and completely under delivered! I called on 7/27 and spoke with Alex another manager. He attempted to help me, but shared how the service department was closed and the manager was probably gone for the day. A few days after getting serviced I received a phone call from if I recall the individual introduced himself as Chris. He stated he was Jason’s boss and asked if I would fill out a survey pertaining to the service I received on 6/29. He said it went to my email and if I would complete it he would have my vehicle detailed next time. Yet I can’t even get a hold of ANYONE to share my experience and get an update. But the dealership was quick to ask for good survey results which the service I had received is not up to par! This has been such a terrible experience. The dealership service area clearly needs guidance and improvement on their customer service! I DO NOT RECOMMEND GETTING SERVICED HERE!!!!! More
by Carballidoluci
Employees Worked With
Jason
July 03, 2023
Doug, my Service Rep, is Awesome. He makes sure that I am taken care of and if there is anything I don't know or understand he will explain it to me. I keep bringing my truck back her He makes sure that I am taken care of and if there is anything I don't know or understand he will explain it to me. I keep bringing my truck back here because of Doug. More
by tmeyer8783
Employees Worked With
Doug in the Service Dept
July 01, 2023
Can’t say enough positive things about the service department. The team is always friendly and courteous. With is always done in a professional manner. Doug Adams is by far the reason I come to this d department. The team is always friendly and courteous. With is always done in a professional manner. Doug Adams is by far the reason I come to this dealership for service. Never disappoints!! More
by kulaman1
Employees Worked With
Doug Adams
June 13, 2023
I recently bought a Ram 1500 Bighorn. On the day I drove it home, one of the hamsters died. Just kidding. The service at Gurnee Dodge and the mechanics are truly better than any Chrysle On the day I drove it home, one of the hamsters died. Just kidding. The service at Gurnee Dodge and the mechanics are truly better than any Chrysler Jeep, Ram dealership within many miles. The service personnel were courteous, professional, efficient and very knowledgeable. Unfortunately, the price of new vehicles has gotten sickening so it is my best interest to keep my truck well maintained so it will last a long time and Gurnee CJTR is exactly the right dealership to do this. More
by Bighairywetone
Employees Worked With
Jason Nast
June 13, 2023
I had a bad experience with a different chrysler dealership but left there and drove to gurnee chrysler..I was treated like a human and received excellent care and service was fantastic..think you dealership but left there and drove to gurnee chrysler..I was treated like a human and received excellent care and service was fantastic..think you Mike More
by JIM
Employees Worked With
June 12, 2023
The service went great. Service employees were courteous and professional. Timing was within reason and text messaging helpful. Service employees were courteous and professional. Timing was within reason and text messaging helpful. More
by jenwidrick
Employees Worked With
Christopher Hart
