Gurnee Chrysler Jeep Dodge Ram

Pleasure Doing Business We just purchased a 2014 Jeep Cherokee and we were very pleased with the service we received from the dealer. Ernesto originally took us out for a te We just purchased a 2014 Jeep Cherokee and we were very pleased with the service we received from the dealer. Ernesto originally took us out for a test drive and he was able to answer any questions we had about the Jeep Cherokee. We found this refreshing since other car dealers were not always able to give adequate answers to our questions. On the day we picked up the car, the service was very organized and efficient. Adrian spend a great deal of time with us showing us all the "bells and whistles" we now had. Neither my husband or I are very "techy" so it required Adrian to be very patient and understanding! They have assured us that we can stop by at any time, and they will help us with any problems we are having with all the technology we have available with this car. We are looking forward to having a great and enduring relationshop with Gurnee Chrysler Jeep Dodge Ram. We certainly will tell family and friends to give this dealership a try! More

MAXIMUM SATISFACTION GURNEE CHRYSLER DODGE EXCELS AT CUSTOMER SATISFATION AND AT THE HELM OF MY EXPERIENCE IS A VERY CAPABLE, REPUTABLE GENTLEMAN BY THE NAME OF JUSTIN MIL GURNEE CHRYSLER DODGE EXCELS AT CUSTOMER SATISFATION AND AT THE HELM OF MY EXPERIENCE IS A VERY CAPABLE, REPUTABLE GENTLEMAN BY THE NAME OF JUSTIN MILEM. MR MILEM MAKES G.C.D. SPARKLE. AS WE ALL KNOW WHEN BUYING A VEHICLE YOU ARE IN THE MIDST OF NEGOCIATION AND HERE SATISFACTION IS JOB ONE! THE CUSTOMER IS MADE TO FEEL THAT THEY HAVE CARTE BLANCHE WITH ONLY TO ASK AND IF JUSTIN MILLEM AND GDC CAN MAKE IT HAPPEN IT WILL BE DONE. THE BEAUTY PART OF THIS ENCOUNTER IS TOTAL SINCERITY AND A REAL COMMITMENT TO THE CUSTOMERS TOTAL SATISFACTION! More

Awesome Experience Best Ever Car Buying Experience When we entered Gurnee Dodge we were very suspicious based on the experience we had the previous night at another Dodge dealership who we firmly belie When we entered Gurnee Dodge we were very suspicious based on the experience we had the previous night at another Dodge dealership who we firmly believe tried to cheat us. Then we were met by Robbie Adams who has a outgoing enthusiastic personality and a keen sense and desire to get you into the vehicle you desire at a price that meets both your car needs and financial needs and meet an area where you feel comfortable. He never gave us any high pressure or condescending attitude that we have encountered many times before in other dealerships. He pointed out all the features of the van we wanted and had us try out for ourselves many of them then took us on a test drive and was very encouraging during the drive. When we got back Mike Ballard took over and took the time to explain the packages available on the van and the warranty and what it covers still no pressure. Then we were turned over to the finance dept. really expecting here comes the pressure but it never came and we left there feeling valued, appreciated, and comfortable with the arrangements and a brand new van! There was no strong arm tactics, stress, or pressure at all. More

Mosak Review of Gurnee Jeep I did not go into the dealership to purchase a car, however I left with one. This dealership is AWESOME. The sales staff is wonderful, the finance g I did not go into the dealership to purchase a car, however I left with one. This dealership is AWESOME. The sales staff is wonderful, the finance guy (Brian) is great. I would recommend this dealership and I already have. Thank you for making the car buying experience so easy. Justin you were AMAZING!!! Thank you thank you thank you More

Overall Great Experience Everyone I interacted with at the dealership was friendly, professional, and knowledgeable. They were able to get me the exact car I wanted, along wi Everyone I interacted with at the dealership was friendly, professional, and knowledgeable. They were able to get me the exact car I wanted, along with all of the features I desired. It took a few tries, but ultimately we were able to get the deal done. Manny was great to work with from a sales perspective, Mitch was very helpful in getting the money down/monthly payments close to what I wanted, and Nick and Fefe were excellent to work with in going over the warranty options and getting all of the paperwork executed. I would definitely recommend this dealership to friends and colleagues. More

Pleasant Experience Everyone has that dreaded feeling of having to deal with car sales reps and how pushy they can be. Not here. Yes they are trying to sell a car, it's Everyone has that dreaded feeling of having to deal with car sales reps and how pushy they can be. Not here. Yes they are trying to sell a car, it's their job, but at Gurnee Dodge, they were friendly and courteous. The reps were not constantly trying to make sure you didn't leave without a car. More

New Car Search Looking on line for a new vehicle, decided what I wanted wrote down price, vin #, stock # etc... once I got to the dealer showed Mark what I was looki Looking on line for a new vehicle, decided what I wanted wrote down price, vin #, stock # etc... once I got to the dealer showed Mark what I was looking for and he promptly showed me the 2 vehicles I was interested in. I was not prepared to purchase a car today but one thing lead to another and the deal was done and I am glad for it. Everyone was very helpful and friendly - will definitely do business with them in the future. More

Unprofessional and not very knowledgable Purchased a 2014 Jeep Grand Cherokee from Salesman named Rob Fine. His product knowledge was very poor, and he neglected to put gas in my car when I t Purchased a 2014 Jeep Grand Cherokee from Salesman named Rob Fine. His product knowledge was very poor, and he neglected to put gas in my car when I took delivery. Overall impression of other personnel was that they were very unprofessional. There was always a large group of sales people loitering outside the front door smoking and spitting on the ground. Brian in finance was very professional and pleasant to deal with. More

Great Experience Mark Ruffolo was a great sales person. He made the buying a new car a great experience. He came in on his day off when I was picking up the new car. I Mark Ruffolo was a great sales person. He made the buying a new car a great experience. He came in on his day off when I was picking up the new car. I would definitely recommend him and Gurnee Jeep. More

Great Experience! My son is going into his sophomore year in college and we wanted him to have a new car so that his 5 hour trip to/from school was a safe one. He had My son is going into his sophomore year in college and we wanted him to have a new car so that his 5 hour trip to/from school was a safe one. He had been researching cars that he liked in terms of styling as well as gas mileage and stated he was interested in a Dodge Dart SE. I saw a 2013 online at the Gurnee Chrysler Dodge Jeep dealer that I thought may be a good fit so we went into the dealership on Monday, 5/12. We wanted to test drive the one that we saw advertised online and when we walked into the dealership, we were immediately approached by Robert Fine. He took us out in the 2013 Dart that we were interested in and we decided we wanted to see if this car was in our range for purchase. Rob did the preliminaries, and then quickly brought in Mitch Horwitz. (Rob is new to the dealership). Mitch is very good at what he does. It is clear he knows the business and what it takes to make the sale. His approach is straight-forward and no nonsense, which I appreciate. After all - in the end - this may not be a car that a full-time student can afford. Mitch worked with us to find the best possible deal to get this car at a price that my son could afford. Initially -I wanted to be a co-signer on the loan - but it was clear that the better deal was for the car to be in my name in order to secure the lowest loan rate. Mitch also showed us several scenarios of how the payments could change with more of a down payment or paying on the loan every other week versus once a month. Together, Rob & Mitch made my son and I feel very comfortable with this important and large first-time purchase for my son. We left that night with the 2012 Dodge Dart SE. I know the car business can be tough and it is very competitive. At the same time, a dealer and it's associates cannot sacrifice a good customer experience for sales. I believe that Gurnee Dodge, Jeep, Chrysler does a great job of balancing what they need to do as a business while still making the customer feel they understand the process and the deal is a fair one. I'm very pleased and highly recommend this dealership to anyone looking for a Dodge, Jeep, or Chrysler! In fact - my son and I have immediately recommended this dealership to 3 other people - and it's only been a week! More