Gurnee Chrysler Jeep Dodge Ram

In a world of bad sales people, Eric is a winner After test driving a Tahoe at another dealership, we decided we didn't like how it drove. So, at 8:00PM we decided to go test drive a Dodge Durango at After test driving a Tahoe at another dealership, we decided we didn't like how it drove. So, at 8:00PM we decided to go test drive a Dodge Durango at Gurnee Chrysler Jeep Dodge Ram. Although they were closing at 9:00PM, Eric took us on a test drive. The Durango drove perfect and we wanted to proceed. At no time did we feel rushed or pressured into making a decision. In fact, twice we asked to talk alone and he said to take our time. He then asked what features we wanted and found us the perfect one. If possible, I would buy all my future vehicles from Eric. In a world of bad sales people, Eric is a winner More

New car purchase I purchased a new Jeep a week ago and the whole procedure from start to finish was very enjoyable. ERIC the sales person handled the transaction and n I purchased a new Jeep a week ago and the whole procedure from start to finish was very enjoyable. ERIC the sales person handled the transaction and negotation just as he promised when I first got there. I WILL recommend Eric to all my friends. More

With Friends Went to this dealership from passing to and from work , when I d evidence to look at the pacicifa and that’s when I met Justin what a pleasure to meet Went to this dealership from passing to and from work , when I d evidence to look at the pacicifa and that’s when I met Justin what a pleasure to meet somebody so friendly and helpful stop at nothing to get me where I needed to be , Drove home that Pacifica and I can’t stop thinking that when I met management they were so friendly and polite that I recommended this dealership to all ! More

NEW JEEP CHEROKEE We were very happy with our purchase and our salesman, Justin. He worked with us unitl we were happy. Justin was patient and friendly, and was able We were very happy with our purchase and our salesman, Justin. He worked with us unitl we were happy. Justin was patient and friendly, and was able to get us everything we wanted. If this dealership has another vehicle I would consider buying, I will definitely come back, and I will definitely ask for Justin again! More

Very Friendly & low pressure Went in for what I though was going to be just a test drive, but left with a beautiful grand Cherokee. The salesman was very friendly & informative. I Went in for what I though was going to be just a test drive, but left with a beautiful grand Cherokee. The salesman was very friendly & informative. I never felt like I was being forced in to anything with them. They did what they could to meet my needs. More

Bait and Switch I called about a vehicle to find more information about it. I explained it was a 3 plus hour drive so I wanted to make sure it was available and the p I called about a vehicle to find more information about it. I explained it was a 3 plus hour drive so I wanted to make sure it was available and the price was correct. They told me the price was correct and it was ready for a test drive. When we arrived the salesman looked around for the key. He found the key and went outside, walked around a little bit, came back inside and claimed the vehicle was not there. Claimed it was a loaner car and will not be back for a few days. Immediately asking if I was interested in a silver one. I said I spoke to someone the previous day and verified mileage, price, availibity, etc. and he attempted again to sell me a different vehicle. I said I am not interested in a silver one and I drove over 3 hours to purchase said vehicle. The day of the appointment, I also recieved a call to make sure I will make it to the appointment and I said I was on the way and they said great, the car is ready and waiting. I spoke to the manager and he did apologize but said there is nothing he could do for me but he will take of the situation. I reccomend staying away from Gurnee Dodge More

Great service looking for the car you want Thank you so much. I never have the time to look for a new vehicle. You gus are the best! You found me exactly wat I asked you to find and almost at Thank you so much. I never have the time to look for a new vehicle. You gus are the best! You found me exactly wat I asked you to find and almost at the amount I wanted! More

Good deal, but few hiccups I just bought a car from them, and few things I want to share: The salesman Tim yu was extremely helpful in so many ways. Details in a sec. First, ab I just bought a car from them, and few things I want to share: The salesman Tim yu was extremely helpful in so many ways. Details in a sec. First, about dealership, they offer great prices, and we managed to get a good deal on their car and our trade in. After settling on price, we were brought to finance manager called “Alvanez” and he offered us a pretty high interest % which we didn’t like. What he said was: “That’s the best I can do” and he said that after we buy a car from them with their HIGH % we can go to our bank and refinance to lower % and after that he asked us to leave outside his office and think about it. Not thinking much, we left to lobby, being treated like less important than others, that’s how he made us feel!! We started getting a loan from our bank thru phone call. And what happened is that our bank was able to get us about 2% lower APR than they were trying to push us into!!! Then we went back to this finance guy “Alvanez” and we told him that we were getting a loan from our bank and to help us with dealing our bank and them on completing the transaction. Oh boy, he wasn’t happy about it!!! He didn’t like that we skipped him in a loan process and we went straight to our bank, instead of getting a loan from him and then refinancing like he wanted us to do! He asked us to leave and said that he wasn’t gonna help us! That’s where salesman Tim was so great! He was helping us getting everything we needed. From faxing over contract agreement to our bank to everything else to make sure we were happy. He was literally running errands for us whatever bank asked us over the phone. Thank you Tim. So, after all everything was almost done we were brought to different finance guy and while we were still on the phone with our bank to complete the transaction he said to hang up with them cause he had even lower % for us than our bank. So after reviewing all % and numbers, we choose their financing over our bank. They were able to get us even lower % than we did secure from our bank thru phone call. WE DID FINANCING WITH THEM and are happy about it. If not for a salesman Tim who helped us a LOT we were about to leave cause of the first finance guy “Alvanez” that treated us very unprofessional and being rude to us. So disappointed that he still works there!!! Stay away from him!!! He couldn’t give us lower % APR but our bank could and finally after they were being cut out of “getting us a loan” deal, they decided to give us a loan with lower % APR even than our bank. Long story short, we are happy about our purchase. We would recommend this dealership and the highly recommended this salesman Tim And VERY DISAPPOINTED with finance guy “Alvanez”!!! More