Gurnee Chrysler Jeep Dodge Ram

I brought a 2023 Dodge Scat pack to the dealership for an oil change with the intention of paying more than a strictly oil shop for better service. A week after my oil change I got a car wash so I put my veh oil change with the intention of paying more than a strictly oil shop for better service. A week after my oil change I got a car wash so I put my vehicle in storage for the winter I find the oil cap randomly in my engine with oil all over my engine. Obviously rain, soap, and debris are now inside my engine. I call and get told I have to be there within 15 min or they won't fix it even tho the shop doesn't close for hours... All they did was change the oil again while I waited 2.5 hours with no solution to corrosion or all the oil in my engine. The Service director Michael told me along with others I could get my money back.. that's before he leaves early and haven't been able to get him on the phone for a week. His excuse for the mechanic was "Normally she does better". Even a a little bit of water in your engine can cause corrosion and didn't even get apologized to... I've left the owner a email and no one has gotten back to me over $118... I planned on getting all my maintenance done at this dealership to find out that have terrible service and are liars. Wish I could give 5 stars.. now I wish I could give 0. More

Excellent service, fast friendly. . James salesman got me a great deal on Jeep. Honest, straightforward and very knowledgeable. Thanks James and will continue doing business with you a . James salesman got me a great deal on Jeep. Honest, straightforward and very knowledgeable. Thanks James and will continue doing business with you and dealership in future..VK More

Service department provided excellent communication and completed the work that was requested,as scheduled. The transportation offered made having service done here very convenient. completed the work that was requested,as scheduled. The transportation offered made having service done here very convenient. More

Attention to detail, friendly and courteous staff. Kept up to date with the progress of my service Kept up to date with the progress of my service More

Gurnee CJDR’s service department is excellent. They take my vehicle asap and thoroughly attend to its needs. They take my vehicle asap and thoroughly attend to its needs. More

Please thank Doug Adams for his for his great attitude and and attention to customer service. He was very helpful to me. and and attention to customer service. He was very helpful to me. More

everyone is so kind and conform me the next recommendation to secure the next service so i can keep in mind to go back. Very Good!! recommendation to secure the next service so i can keep in mind to go back. Very Good!! More

I recently had to schedule a recall for my Jeep compass. They’ve promised me it would take an hour to complete- they were right! The simply got the recall done on time and had no serious issues and the serv They’ve promised me it would take an hour to complete- they were right! The simply got the recall done on time and had no serious issues and the service was great! More

Best customer service ever! Always polite and friendly! They always help me with any questions or issues I have regarding my jeep. Always polite and friendly! They always help me with any questions or issues I have regarding my jeep. More

Doug was truly very helpful and very understanding! He explained everything so well! Definitely a 10/10 He explained everything so well! Definitely a 10/10 More