Gurley Leep Subaru

Just Awful We were in the market for a new car and wanted to test drive a Subaru Forester. I had gone on Gurley Leep's website and found a vehicle that had the o We were in the market for a new car and wanted to test drive a Subaru Forester. I had gone on Gurley Leep's website and found a vehicle that had the options we were looking for and scheduled an appointment to come test drive it. When we showed up we should have known what we were in for and turned around and left right away! We pull up into a parking spot and there was a salesman at my door before I could even get it open! Made us feel uncomfortable. We told him we were here for an appointment with Talanda so he took us inside to 'go get her.' He came back about 5 minutes later and said she was busy and that he could help us. We told him what we were there for and he informed us that that vehicle was no longer available. Not a big issue since the biggest reason we were there was to test drive to see if it was what we actually wanted or not. He pulled around another vehicle and opened it all up for us to look at. The weather was not cooperating so we did not want to stand outside and look at the outside of the vehicle. (Mind you, we had been at other dealerships earlier in the day that showed us around the vehicle in the showroom before getting us in one to test drive. Makes a lot more sense when the weather sucks!) Anyways, we hopped in the vehicle and started to talk about its features and options and before you know it we are ready to start driving. I look in the rearview mirror and notice the back hatch is still open. I say something and my boyfriend ends up jumping out to shut it! The salesman did nothing! Not a big deal but still unprofessional! As we start driving the salesman continues to talk and tell us about the car which was fine until he starts reaching up from the backseat to show me buttons on the dash and steering wheel WHILE IM DRIVING!! So, first he was unbuckled which made me uncomfortable from the beginning but he was also distracting me while I was on a busy 4 lane street in a brand new car! Once we got back to the dealership he asked how we liked the vehicle and we actually really liked it. We sat down at his desk and he started pressuring us to buy the one we test drove. I firmly told him that vehicle did not have the options or color we were looking for and that if we were to move forward he would either have to order a vehicle or find it at another dealership and bring it there. He made it seem like that wasn't even an option! Either way we still liked the Forester and wanted to get numbers on it to compare to the other makes we were considering. When we asked to have out trade in appraised we were told the manager was too busy to do that unless we were ready to purchase today! He would not even haggle on the price with us either. He gave us the MSRP and told us when we were ready to purchase we could talk price! Unbelievable! As I have mentioned we had been to other dealerships who had given us appraisals on our trade along with discounted prices on the vehicle we were wanting to purchase! We left with absolutely nothing. The salesman did not even give us a card. To top all of this off, after we left I noticed I had an email from Talanda asking if we were still going to make it! This salesman obviously did not even talk to her before helping us! After driving many vehicles we decided a Subaru Forester would fit us the best. We ended up driving over an hour to Maple Hill Subaru in Kalamazoo Michigan just to avoid going back to Gurley Leep. Maple Hill is awesome to work with and I highly recommend them! More

I dropped my Subaru off to get a transmission problem fixed under a warranty I bought it was then told not under warranty paid the bill then noticed oil on the bumper took it right back and even looked a fixed under a warranty I bought it was then told not under warranty paid the bill then noticed oil on the bumper took it right back and even looked at the video it wasnt on my car came from there then found out brake lights not workin they did tell me about park lights not brake lights well 3800 dollars later price of the repair and a crappy warranty that covers NOTHIN I basically was told no good review dont come back that NOT how u run a service center and I've been in this kinda work my entire life More

Overcharging after service contract expired. I bought a 2016 Subaru from Gurley Leep Subaru and also purchased a three year service contract for it in case I pass away. In three years they chan I bought a 2016 Subaru from Gurley Leep Subaru and also purchased a three year service contract for it in case I pass away. In three years they changed oil and nothing else. On my last visit I came in for a recall and an oil change. I was told before the service that the service contract had expired. Told them that is fine and do the work. However I received a text advising my SUV needed a new battery, two different filters changed, and ext.. Not sure if I needed all of it but since I am not a mechanic and wanted the my SUV to be in great condition for fall and winter. I agreed to the work but I had no idea it would cost close to $700.00. In my opinion I felt I was taken advantage of after the service contract has expired. Why is the world didn't they do the work before the service contract expired? Felt cheated! More

Lacks integrity, honesty and competence Gurley Leep Service Department in Mishawaka, IN, lacks integrity, honesty and competence. They spent 6 days trying to diagnose a defective power door Gurley Leep Service Department in Mishawaka, IN, lacks integrity, honesty and competence. They spent 6 days trying to diagnose a defective power door switch, damaged the window motor and regulator, lied, and charged Subaru and me, over a thousand dollars for work done on damages they did to my daughter’s car. Additionally, most of the auto reviews I’ve seen for this Dealership, following my dealings with them, have them consistently rated poor. Even the Better Business Bureau has them rated F. If they are willing to cheat their own distributor, Subaru, I suspect they will not think twice about cheating you. I would never recommend them to anyone. Recently, I had my daughter bring her 2014 Legacy to the Gurley Leep Service department in Mishawaka, at the recommendation of Gates Toyota Service Department, because Gates could not fix the problem with the driver’s side door locking device, despite trying to replace the power door switch. To Gates’ tremendous credit, they recognized their limits & recommended that a certified Subaru Service Department diagnosis would be needed to resolve the problem & did not charge me for their effort. They provided me with information about what they did, indicating it was not a problem with the wiring or the driver’s power/window door switch. This information was shared with Steve Gagyi, service advisor at Gurley Leep Subaru, in hopes that it would expedite the diagnostic process. The Gurley Leep service department took 4 days and 2 different switches to decide it wasn’t the wiring or the switch that was the source of the problem (when it only took Gates half a day). As my daughter was leaving for college, the next morning, we could no longer leave the car to be further serviced. Steve reported to us that according to a master technician that the Main Body Control Panel (BCM) was the problem. Upon arriving home, my daughter discovered that the driver’s door window was now not working correctly. When we complained, Steve reported that they were not responsible, because it was the degrading BCM issue. Subaru Customer Retailer Services spoke to Gurley Leep’s service department, and informed me Subaru would cover half (about $500) of the cost of replacing the BCM, which I found to be generous, and a willingness to stand behind their product. The next time, my daughter was in town, the car was dropped off at to have the BCM replaced. At the end of the day, Steve reported that indeed the BCM was damaged, but now they needed another day to replace the regulator and motor for the driver side window and to revisit the wiring issue. I was surprised by this new development and asked why this was needed and who would be paying for these additional repairs. He reassured me that it wasn’t an issue and that Subaru was OK with these additions, and there should not be any additional cost to what was agreed on. I was, greatly surprised when we went to pick up the car the next day that the repair account statement did not reflect a replaced BCM. Instead it itemized the following: $348.25 for the regulator and Motor Assembly; $53 for the passenger door switch; $600 for labor & $79.93 misc. Of course I could not believe I was still charged $1,101.25 ($600 to me and $500 to Subaru). The actual invoice stated: “ Customer states replace BCM. A... at Subaru Handling case. Subaru to pay 500. Upon further diagnosis, found wiring issue that led to bad RF window switch. Replaced RF window switch and all functions normal.” Not even the mention of replacing driver side window regulator and motor that they damaged. When I contested this, Nate Johnson, the service manager, reported that this was the best they could do considering they did not damage the window motor assembly, and it just happen to fail, coincidentally, while they were working on that door panel for 4 days. Nate, the same person who implied I wasn’t looking out for my daughter’s safety by not getting the BCM replaced. He shared that the original technician was a level C, maybe B-, who initially worked on the car, before a level A technician was assigned. He acknowledged that the wiring wasn’t the problem, but made sure any loose wiring caused by all the tinkering, prodding and testing was tightened. He noted that the true fault lay in a dysfunctional passenger side door switch, that when replaced solved the issue. He blamed Subaru’s technical department for implicating the BCM as the culprit. He did not respond to why Steve led me to believe the BCM was damaged and replaced, and that Subaru was aware (when they weren’t) of the additional repairs. If they are willing to deceive their own distributor, Subaru, do you think they really care about you. I think not. More

Dishonest I took my car in for a regular service. The gentleman helping me had two options to choose. One was for regular driving and one was labeled severe. I I took my car in for a regular service. The gentleman helping me had two options to choose. One was for regular driving and one was labeled severe. I drive about 10,000 miles per year, which is not severe. However, the severe cost was 500 more. When I questioned it, he did go to the regular. I felt that he was railroading me. The had to add some brake pads and quoted me the price. I went to get the car and the bill was almost 200 more. When I questioned it, the person helping me found that I had been charged twice for the pads and reduced the bill. The whole experience made me feel like I was being cheated. I called the manager and left a message with my email to respond to me. I never heard anything. Not only will I take my service work elsewhere, I will not buy another car from them either. More

Charged $299 for theft prevent. I was charged $299 for something I didn't want and the salesman, Nate Niswander, didn't mention it. $299 more than what he said. I purchase the car I was charged $299 for something I didn't want and the salesman, Nate Niswander, didn't mention it. $299 more than what he said. I purchase the car March 27, 2018 and still have the email from Nate in which he states the total price of the car plus tax, and government fees. I trusted him so when the papers were presented to me to sign, I did without reading them. More

Lies from the onset I originally called in to inquire about the price of a Subaru Outback. The salesman I spoke with gave me a what-seemed-reasonable price based on my o I originally called in to inquire about the price of a Subaru Outback. The salesman I spoke with gave me a what-seemed-reasonable price based on my online research. However, when I went in to test drive the vehicle, and began the negotiation process, the listed price was $2,000 more than what I was told on the phone. Now, the funny thing is, THIS IS THE SECOND TIME THIS HAPPENED TO ME AT THIS DEALERSHIP. I had purchased an Outback in 2016, and at first I passed it off as human stupidity, but once lightning struck twice, I knew this one was of their sales tactics. I ended up buying my new Outback from My Auto Import Group in Muskegon Michigan. What a great experience!!! More

Great at sweeping under rugs! Refuse to take the steps required to properly diagnose and fix a problem. Dont waste your valuable warranty time by going here. If they arent smart en Refuse to take the steps required to properly diagnose and fix a problem. Dont waste your valuable warranty time by going here. If they arent smart enough to figure out the problem they just wont fix it. Factory warranty is worthless with these techs! More

Management makes it right I was charged $111 for three wiper blades. When I asked to speak to a manager I was told no. I will not be returning. UPDATE I was contacted by m I was charged $111 for three wiper blades. When I asked to speak to a manager I was told no. I will not be returning. UPDATE I was contacted by management the next day. They assured me that the overcharge was an honest mistake. They not only reimbursed the cost of the entire service charge but also offered another free service. They also took action to retrain the associate. The management obviously cares greatly and if there is ever a concern in the future I will insist on speaking with them because I believe they will do their best to make it right. More