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Gurley Leep Subaru
Mishawaka, IN
51 Reviews
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Showing 51 reviews
December 23, 2020
Worst service at a car dealership I've ever experienced. Tried charging me several thousand dollars to repair something insisting I damaged the car. After questioning it, I was told by the service manager Tried charging me several thousand dollars to repair something insisting I damaged the car. After questioning it, I was told by the service manager that they no longer were interested in servicing my vehicle. Took it to a different dealer and the car was repaired under warranty. What Gurley Leep was trying to say was damaged and causing the issue was determined to be a cosmetic issue and not related to the problem with the car. More
by Jpc1973
Employees Worked With
Nate Johnson
October 07, 2020
I just bought a used SUV from Dadan at the Subaru dealership. He did a great job, he answered all my questions and concerns and had a wonderful (not pushy) attitude. I also just got done dealing w dealership. He did a great job, he answered all my questions and concerns and had a wonderful (not pushy) attitude. I also just got done dealing with Justin in the service department for a small issue he was so very kind and went above and beyond to help me with the service. Thanks!! More
by slcat1956
Employees Worked With
Dadan & Justin
June 12, 2020
Terrific service We were in an accident that shattered our passenger side window. After several unsuccessful calls for help we were directed to Gurley Leep where Erwin We were in an accident that shattered our passenger side window. After several unsuccessful calls for help we were directed to Gurley Leep where Erwin Vandenberg performed a temporary repair with a plastic window cover which enabled us to complete our journey to Nevada We are extremely grateful and can't thank you enough More
by Hilary
Employees Worked With
Erwin Vandenberg
June 08, 2020
Exceptional people I was in an accident, I was traumatized to say the least. I couldn’t and didn’t drive for months. I knew that Subaru was a safe car but I still could I was in an accident, I was traumatized to say the least. I couldn’t and didn’t drive for months. I knew that Subaru was a safe car but I still could take the next step. Long story short, through a series of events, I ended up with the sweetest gentleman of a sales rep, he gently guided me through the process, and essentially gave me back my life. I love my car, I love all the people at this dealership, and I will never go anywhere else More
by debpotis
Employees Worked With
Service people
February 12, 2020
Bought a used car last saturday right before closing. They added on charges without informing us. They added theft allowance and tire warranty. They did not explain the charges before we signed. Shame They added on charges without informing us. They added theft allowance and tire warranty. They did not explain the charges before we signed. Shame on us for not reading line by line charges. Asked them to take off charges and jarred said no. I wont be back. I felt their actions were unethical. More
by Islandgirl
Employees Worked With
Karin
January 28, 2020
Friendly and informative. Our visit was very helpful as for the info on the car itself. Lots of safety features were explained and new to us. Jake went over each item with us. Our visit was very helpful as for the info on the car itself. Lots of safety features were explained and new to us. Jake went over each item with us. We had to have them find our vehicle and they did very quickly. They also gave us a really fair trade-in value for our suv. Very helpful and kept us informed, which I appreciate. More
by Al
Employees Worked With
Jacob Atkins , sales
January 25, 2020
Outstanding Experience I searched Subaru website for dealers within 100 miles of my home. I communicated with four dealers, the model, color and my trade. I visited the cl I searched Subaru website for dealers within 100 miles of my home. I communicated with four dealers, the model, color and my trade. I visited the closest dealer to look at the OUTBACK LIMITED with option package 34. We negotiated what they said was their best offer. I then talked to the other three dealers, two of whom beat the nearby dealer by a considerable amount. One of these two seemed to be a bit wishy washy regarding my trade, but Rob Burns at Gurley Leep in Mishawaka, IN took my information, and texted me back within one hour of our original call and gave me a bottom line, out the door price including my trade that was the best offer, plus he's the only one of the four dealers that who actually seemed to really want my business!.. He didn't have my color, but said he could get the exact Outback in a few days, so I gave him my credit card deposit and he had the car the next day, a Wednesday. I drove 90 miles and closed the deal on Thursday. I would recommend Rob and Gurley Leep Subaru. More
by TVRainwater
Employees Worked With
Finance Guy
January 20, 2020
It is a great dealership. They take good care of their customers. Justin and Cindy go above and beyond to care for the customers. You know your car will be in good working order when you leave. customers. Justin and Cindy go above and beyond to care for the customers. You know your car will be in good working order when you leave. More
by glennaparker
Employees Worked With
Justin, Cindy
January 15, 2020
Unfortunately the only dealer in town I have a 2010 Subaru Outback. Every single time I have taken it in for recall work, I receive an inspection report advising me that my vehicle needs $ I have a 2010 Subaru Outback. Every single time I have taken it in for recall work, I receive an inspection report advising me that my vehicle needs $1,000+ of immediate work done. Several times I have taken these reports to another Subaru dealer if I happen to be in another town, or to a trusted mom and pop mechanic, and more than half the time the second opinion does not agree. Unfortunately they are the only dealer in town, and I would not buy another Subaru considering this. Stay away! They are swindlers. More
by mmichh
Employees Worked With
Nate Johnson
November 15, 2019
Tire going flat again. I got my tired repaired in September and the man who wrote it up followed me out to my care continuing to ask me to give him 5 stars. Then I went in I got my tired repaired in September and the man who wrote it up followed me out to my care continuing to ask me to give him 5 stars. Then I went in today and the same tire went low on Monday during all that snow. I toke it to discount tire and they said there was only 22 psi in it while the other tires were just fine. He told me that it would be hour before I would get it fixed and that I had to make an appointment. It was the same person. He told me that as the weather get cold, the air leaves the tires. I explained that it was the same tire. I pointed to the tire but I said the right side. Smugly he said you are pointing to this tire and saying the right tire. I told him that it was the tire I was pointing at. He said well which one is it. He set me up with an appt for Tues. I do not know if I will go back there for this repair. I do not want him to "assist" me again. The man in September was Steven Gagyi. More
by quiltinglady75
Employees Worked With
none others
