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Gurley Leep Ford Lincoln

South Bend, IN

not yet
rated
119 Reviews

320 East Ireland Road

South Bend, IN

46614

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Showing 119 reviews

October 10, 2024

Went in for a car wash. Car looks amazing and Bill Stanage was a big help. Ended up getting a few scratches buffed out and it looks so much better. Definitely recommend goin More

by Madisonlmichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stanage
Nov 06, 2024 -

Gurley Leep Ford Lincoln responded

This is truly wonderful to hear Madison! We're so happy to learn that your experience with us was a positive one! Thank you so much for the review!

September 25, 2022

Service for steering repair Ford F350 Super Duty. Charged over $4000. When putting the front tires back on, they did not tighten the lug nuts. Next day drove at highway speed over the SkyWay 180 feet More

by JLindemann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Campbell M. Spahn
Sep 27, 2022 -

Gurley Leep Ford Lincoln responded

We are very sorry to hear about that experience. We would like to get some more information from you about this as our records indicate you last serviced with us over 5 years ago, and the technician you mentioned has not worked here in 4 years. If you are willing to speak with our service manager, Sean Lacey, about this, you can reach him at 574-299-2061.

September 02, 2022

Kasey Ham is by far the best salesman on staff! So kind with a great personality. I will always go back to him and the sales staff. More

by S300
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Ham, Nick Culp, Nick Henckel
December 13, 2021

We can't say enough wonderful things about the SOUTHSIDE location only and their understanding of treating customers with respect. Weston Payne and Brian Ducharme and their HUGE efforts to locate us the car More

by GoodExperience
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Payne and Brian Ducharme
Dec 17, 2021 -

Gurley Leep Ford Lincoln responded

Thank you for taking the time to leave us with this wonderful review! We look forward to your next visit.

September 11, 2021

Our purchase of a used non- Ford product became involved. We had great help and understanding by all . and ended with a satisfying experience. Would be quick to recommend GL Ford and Lincoln. More

by D and N
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian-Sales Manager, Dave, Zack sales men and Ethan-Finance
Sep 13, 2021 -

Gurley Leep Ford Lincoln responded

This is wonderful to hear. Thank you for the recommendation and great review!

July 29, 2021

Whitney was excellent. Got me in, got me out and kept me advised of the status while I was there. Very happy and I highly recommend More

by JIM.VANZANT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Whitney
Jul 30, 2021 -

Gurley Leep Ford Lincoln responded

Thank you for taking the time to leave us with this positive review and recommendation. We look forward to your next visit!

July 06, 2021

Took my car in for a warranty repair. Scheduled appointment and made sure to ask if the part was in stock. They said it was so I took it in and an hour later they texted to say didn’t have part an More

by Pollyandpat
Customer Service
Recommend Dealer
No
Employees Worked With
Service department
Jul 06, 2021 -

Gurley Leep Ford Lincoln responded

Polly, we are very sorry to hear about your negative experience. Our Service Manager would like to know more about the situation. Please contact Sean Lacey at (574) 291-6911 and he will try to assist you in resolving any issues you may have.

Jul 06, 2021 -

Pollyandpat responded

There is nothing to respond to. I made an appointment to get my recall fixed. I was assured they had parts so I took it in and no parts.

May 12, 2021

Please believe me when I say that Dave Spencer is my hero!!! We were upside down on our previous loan. The truck was on its last leg!!!! The heat stopped working, the transmission started slipping and o More

by Lakeia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Spencer
May 13, 2021 -

Gurley Leep Ford Lincoln responded

Lakeia, this is absolutely wonderful to hear! Thank you for sharing your experience with us. We look forward to your next visit.

April 11, 2021

Excellent!!!! This is my second vehicle I have purchased from Troy. He made the whole process easy and painless. Even my family bought from him! He is the best without a doubt. More

by S300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Crowel
Apr 12, 2021 -

Gurley Leep Ford Lincoln responded

This is so great to hear! Thank you for sharing your great car-buying experience with us.

October 05, 2020

I purchased a 2020 F-150 Lariat from Anna last week. It was too late to order one and her and the team searched far and wide to find one that fit what I was looking for. They brought it in and got the pape More

by 1957levy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Lapham
Oct 06, 2020 -

Gurley Leep Ford Lincoln responded

Great choice of vehicle! We are happy to hear we were able to help you in your car-buying experience. Thank you for the recommendation.

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