Gurley Leep Buick GMC

DO NOT GO TO GURLEY LEEP for emergency service. On October 14, 2024, I pulled into the service department on Douglas Road. After charging me 169.95 to diagnose a battery problem, I was then charged On October 14, 2024, I pulled into the service department on Douglas Road. After charging me 169.95 to diagnose a battery problem, I was then charged an additional 343.50 for the battery. HIGHWAY robbery as I am a senior citizen who was on her way out of town that afternoon. Because I wanted to be sure that the car was operational for my return trip to Florida, they also told me that I needed an engine air filter ($112.38) --when I returned, I learned that I had had that filter replaced less than 6 months ago. Clearly, the service department took advantage of a stressful situation for a senior citizen More

Poor experience, I bought a used 2015 GMC 1500 pick up It looked pretty good except they had just got it in on trade and hadn't cleaned it up yet. So the day I picked it up it was supposable had been detaile looked pretty good except they had just got it in on trade and hadn't cleaned it up yet. So the day I picked it up it was supposable had been detailed and the oil changed? The interior was half way clean it still had dog hair in the passengers side door and the engine compartment is as dirty as it was when I looked at it the first time. all this dealer prep for 495.00. Then to have the A/C work at the dealer and get it home and now all I get is hot air. Not very thrilled. More

No response at all about a used vehicle. You would think a dealer would want to contact as many people to sell a car... You would think a dealer would want to contact as many people to sell a car... More

Service you can not count on. Service side is unprofessional and you will be treated less than Service side is unprofessional and you will be treated less than More

This place is a joke! They sell a car to a customer that lives in Elkhart but service only provides transportation for customers who live in St. Joe county. I was offered They sell a car to a customer that lives in Elkhart but service only provides transportation for customers who live in St. Joe county. I was offered an Uber as a ride home and then told nobody would be able to pick me up. Seriously this is a joke. On another note, I highly doubt that this car is actually a true certified pre owned car emphasizing the certified part. Brakes were bad, horrible noise in the undercarriage, sun roof doesn’t close all of the way, second fob is so damaged that it won’t even open the doors. I’ll spare all of you the rest of the list that’s wrong. The Gurley Leep experience so far has not been all it’s cracked up to be. I would not recommend the service Dept to anyone and the follow up is horrible. Get the sale and forget about the customer, should actually be their modo. More

Their service Dept. took 8 hours plus to do an oil change and tire rotation. They were supposed to install a chip they said they had, then they didn’t have, then we were took 8 hours plus to do an oil change and tire rotation. They were supposed to install a chip they said they had, then they didn’t have, then we were told Yes, they had the chip and after trying to fry through on the phone to the service Dept which never answered their phone , it was getting near 5pm and we still had I heard from them, we went down there. To be told the chop is back ordered and no real explanation as to why it took all day for the service to be completed. You lost my trust. Elkhart isn’t that far away More

The website sucks and so does the phone system. I tried to cancel a service appt for my Cadillac three different times and neither worked. The website seems not to offer a method of cancelling even though to cancel a service appt for my Cadillac three different times and neither worked. The website seems not to offer a method of cancelling even though I set up the appt on the website. So I tried the in house phone line and the operator failed twice to connect me to the right person to cancel. Incredibly inefficient for them and for me. I will not buy another car from these people. More

Avoid this dealership, beware of lemons, and beware of the service department that doesn’t really care for the quality of a repair. Have had 8 different issues within a a few weeks of purchasing our 17’ A the service department that doesn’t really care for the quality of a repair. Have had 8 different issues within a a few weeks of purchasing our 17’ Acadia. If I could leave zero stars I would. More

Tyler Amaro provided us with awesome cust. service. We spoke on the phone and was sold on him before even meeting him. He answered all of my questions and attentive to my needs. We stayed past closing hou spoke on the phone and was sold on him before even meeting him. He answered all of my questions and attentive to my needs. We stayed past closing hours and he did not complain staying late and was ver accommodating. Bobby Likens our finance guy was also very pleasant and explained each form to us. When we picked up our car. Marco helped transfer everything out from our old car to our new car. I love the team work everyone displayed. Awesome job! More