Gunther Volkswagen Volvo of Coconut Creek - Service Center

I had an awful experience with VW Coconut Creek, specifically with an employee named Meagan. My husband received a text from Meagan saying our car was ready and asking what time we’d like the shu specifically with an employee named Meagan. My husband received a text from Meagan saying our car was ready and asking what time we’d like the shuttle. He replied 9:30 AM the next day. At 9:30 AM — no shuttle showed up. I called 833-473-2155 to ask where the shuttle was. They told me to wait while they checked with Meagan. An hour later, I called again and was told, "Meagan is sick, and there is no shuttle." That’s it. No one bothered to inform us. No follow-up. No backup plan. Just radio silence and zero accountability. If your employee is out sick, someone else should step in. You can’t just leave customers stranded. This level of disorganization and lack of communication is completely unacceptable for a dealership of this size. VW Coconut Creek — do better. More

We have been leasing from Danielle for the last 7 years. She always goes above and beyond for her customers. That is what customer service is all about ans that is why we keep coming back . She always goes above and beyond for her customers. That is what customer service is all about ans that is why we keep coming back . More

Terrible service we took the car for change 10k miles and 10 min after 3 lights were in the car. Took the car again and the thermostat was bad supposed they fix everything and for 3rd in two days had to tak 10 min after 3 lights were in the car. Took the car again and the thermostat was bad supposed they fix everything and for 3rd in two days had to take it back because the hood did not open and the motor has a strange noise. Won’t take my car there never again. Worst experience ever More

Because Gunther I’ll never more gonna buy a Volkswagen , they sold me a car with carfax noted , the service is terrible , I dropped off my car 3 times for the same reason and every time is a different reaso they sold me a car with carfax noted , the service is terrible , I dropped off my car 3 times for the same reason and every time is a different reason for the same problem , I’ll sell my VW and never more gonna have another one More