Gunther Volkswagen Volvo of Coconut Creek

Fantastic experience leasing new Volvo Had a fantastic experience at this dealership with top notch customer service from our salesman Isaac “Sammy” Balkis. From the moment we walked in we Had a fantastic experience at this dealership with top notch customer service from our salesman Isaac “Sammy” Balkis. From the moment we walked in we were treated kindly and had our questions and needs met and then some. Sammy made the entire process easy and worked hard for us finding exactly what we were looking for. We went in with no intention of getting a new car, and drove out with a brand new XC60 Inscription completely I love with our new car! We strongly recommend this dealership and Sammy in particular to friends and family and love our new car! More

Great overall experience John our sales associate was very knowledgeable about the vehicle I wanted and what they had In stock and we were in and out of financing in under 25 John our sales associate was very knowledgeable about the vehicle I wanted and what they had In stock and we were in and out of financing in under 25 minutes with help from Miguel. Great overall experience!! More

Really friendly and efficient service. I am new to the area and so happy I found a VW dealer close by. Jordan Krate was my service advisor. He was professional and very helpful. I liked I am new to the area and so happy I found a VW dealer close by. Jordan Krate was my service advisor. He was professional and very helpful. I liked that he was there when I picked my car up. Will definitely return again. More

Accommodating and friendly David Ferra and other employees were very accommodating and friendly. The stayed late to get deal done and answered all insecurities and questions I h David Ferra and other employees were very accommodating and friendly. The stayed late to get deal done and answered all insecurities and questions I had. More

20,000 service Everything was done as it should be. I had two tires with slow leaks, they determined the problem, explained it to me and told me how much it would c Everything was done as it should be. I had two tires with slow leaks, they determined the problem, explained it to me and told me how much it would cost before proceeding with my consent. I was in and out in about an hour and everything was done perfectly. More

Great service Was greeted as soon as I drove in and within a few minutes had an advisor helping me. Car was done way before I thought it would be, quick and easy p Was greeted as soon as I drove in and within a few minutes had an advisor helping me. Car was done way before I thought it would be, quick and easy pick up. More

New way to lease a car It was an interesting way to purchase a car as we came in with an indication of price but without all details. However, Danielle and Eduardo took very It was an interesting way to purchase a car as we came in with an indication of price but without all details. However, Danielle and Eduardo took very good care of us and were critical in leasing the vehicle from Gunther. Both deserve 5 stars, which the system does not accept. The star rating does not work appropriately in this survey. More

20000 service visit Visit was satisfactory. Even though I was told that the visit would take 4 hours both in regular and express., the express gladly accommodated me. I Visit was satisfactory. Even though I was told that the visit would take 4 hours both in regular and express., the express gladly accommodated me. I don’t remember the name of my initial service contact, but this was the first time I had ever felt like I was being sent away.. I do not recall the name of the service representative, I usually have Norman and he has always been cordial, but he was not available. The express service reps made my day!! More

Manufacturer required service Upon arriving at service dept., I was greeted by Norman Douglas - Service Advisor who was referred by my salesman Ramsey Balkiss and we spoke about th Upon arriving at service dept., I was greeted by Norman Douglas - Service Advisor who was referred by my salesman Ramsey Balkiss and we spoke about the following: 1. VW manufacturer installs NITROGEN in tires at factory. Unfortunately, Gunther VW does not carry NITROGEN to refill tires when servicing your car. I had tires serviced with NITROGEN at another dealer a few days prior to my service appointment. Would be great if Gunther VW would invest and have NITROGEN at their dealership to service VW's supplied with NITROGEN by manufacturer...a lot of advantages to having NITROGEN in your tires. 2. I had my vehicle ceramic coated, so, the windshield water reservoir can only be refilled with water only. Norman, the services advisor went ahead and filled the reservoir with water in the service lane, prior to going into service garage. Also, Gunther VW offers a courtesy wash when you vehicle is serviced, I declined the wash due to soap detergents cannot be used on ceramic coating. The service advisor (Norman) appreciated the information and was very polite, professional and caring to make sure these issues got to the technician assigned to my vehicle... COMPLETION OF VEHICLE SERVICED: 1. The only negative was hand smudges left on the hood and both (right/left) fenders by technician when servicing. I showed this to service advisor who immediately took his microfiber towel and cleaned all areas and was very apologetic about this... Overall, I was very satisfied with the servicing of my 2016 Tiguan SEL with 3,100 miles. As stated above, Service Advisor (Norman) was very polite, professional and attentive to detail to ensure my vehicle is in good hands. Actually, while sitting in the waiting area (showroom/sales bldg.) I introduced Norman to another customer to use Norman as their service advisor. OBSERVATION/SUGGESTION IN SERVICE DRIVE AREA: Perhaps, Gunther VW Management consider highlighting the walkway between showroom/sales bldg. and parts/service bldg. I observed on several occasions that people tend to drive a bit faster than they should and do not even see the walkway. Lining the walkway in yellow and stripe inside the yellow out lines, even putting up signs, would be a nice safety feature to protect employees and customers using this walkway...Just a suggestion... More

4th VW from Gunther and John Shorter This is the 4th VW. my wife and have leased here. We have bought all 4 cars from Kohm Shorter who makes the process a true pleasure. This is the 4th VW. my wife and have leased here. We have bought all 4 cars from Kohm Shorter who makes the process a true pleasure. More