Gunther Volkswagen Volvo of Coconut Creek

John and team were fantastic. The process of buying my new care was smooth, easy and pleasant. I will happily recommend John and this dealership to everyone I know! new care was smooth, easy and pleasant. I will happily recommend John and this dealership to everyone I know! More

We highly recommend this dealership. Our experience was exceptional.We were impressed w/ their honesty & integrity in particular w/ John Shorter. You will love this man from the moment you shake his hand. exceptional.We were impressed w/ their honesty & integrity in particular w/ John Shorter. You will love this man from the moment you shake his hand. It's been a week now, and we still feel like we did not thank him enough. We will definitely buy again from Gunter VW of Coconut Creek. More

We bought a used 2010 VW Passat wagen from Gunther VW. It has 20k miles and looks and drives brand new. I would never expect a service issue with this car. The car is fantastic, but we realized that our trad has 20k miles and looks and drives brand new. I would never expect a service issue with this car. The car is fantastic, but we realized that our trade was grossly undervalued, so we paid a little more than we should have. You expect that when you trade a car to a dealer. They have to make money to keep the doors open, but when we figured out that we got beaten up real bad we asked for help. The car we traded in had low miles, and the top of the line NAV system offered by the factory, and every bell and wistle known to man. Our new one had a basic radio, and no frills. We asked if they would install a free NAV in our car, to at least upgrade it to what we traded in. We figured that they would counter with a story about how they could not do it for free, so how about dealer cost. That would have been great! BUT...That was the thing that stopped all communication with the salesmen. We cannot get anyone to call back, if just to say no. I have been getting the run around for over a week now. Repeated phone calls get no phone calls back, no reasons, no communication of any kind. They will not respond at all. They are real good before the sale, but after the sale, you will not get the time of day! I know I will never be unhappy with their service, because I have visited Wallace VW up in Stuart, FL, and I have great communication, including all my answers to my questions about the NAV. I will go there for service, and will buy my next VW there too. Gunther has lost a good customer, but I guess that is good for Wallace! More

One of the best experiences that I have had at a car dealership in many years! I found this dealership online through Edmunds.com while trying to get a quote for a car. They provided the best deal on th dealership in many years! I found this dealership online through Edmunds.com while trying to get a quote for a car. They provided the best deal on the car that I was interested in. Sales executive John Shorter took the time to respond to my request. I was able to negotiate all aspects of the deal, online, with complete transparency, in a very professional and courteous manner with Mr. Shorter. At the time of pick up, John was very laid-back and complete with his presentation. There were no hidden agendas either from him or the financial department which I greatly appreciated. A great deal of time and effort were spent trying to satisfy me. They did a great job!. I would highly recommend this dealership and John shorter if you're interested in a Volkswagen. Sincerely, Robert Sarro MD More

Great straightfoward no-nonsense experience John Shorter presented the car (s) woth out any of the normal deealership hype. The finance experince was equally straightfoward with out any nonsense. WIll abso presented the car (s) woth out any of the normal deealership hype. The finance experince was equally straightfoward with out any nonsense. WIll absolutly refer friends family to John and Gunther More

We went to Gunther Volkswagen and were connected with John Shorter, Salesman. He is the reason that our rating is great across the board. Outstanding service, knowledge, and helpfulness. We will not h John Shorter, Salesman. He is the reason that our rating is great across the board. Outstanding service, knowledge, and helpfulness. We will not hesitate to recommend John Shorter and Gunther Volkswagen for their superior treatment and quality of product. More

John Shorter is by far the best, most knowledgeable, most professional, most thorough, and most responsive car sales specialist we have ever worked with. We have leased six vehicles from John and continue to professional, most thorough, and most responsive car sales specialist we have ever worked with. We have leased six vehicles from John and continue to refer our friends to him. Justin in the credit department is also a pleasure to work with. If you are looking at a VW I suggest you call Gunther and ask for John Shorter and then when you are ready for the credit department ask to work with Justin. More

My experience with Gunther Volkswagon of Coconut Creek was very positive. My salesman was extremely professional and knowledgable. I could not have asked for a more pleasant experience when purchasing my was very positive. My salesman was extremely professional and knowledgable. I could not have asked for a more pleasant experience when purchasing my car. More

I have worked with John Shorter for the past six years. In that time, my family is now on the 6th car from him. He is very knowledgeable and makes the experience extremely pleasant. I have recommended Joh In that time, my family is now on the 6th car from him. He is very knowledgeable and makes the experience extremely pleasant. I have recommended John to friends and they also have had good experiences. I also like the fact that the process is so smooth. John works well with the finance people and the whole team is professional. Further, if I have any question about the car or anything needs to be done in the Service Department, all I have to do is call John. All in all, I know that my experiences as a satisfied customer will continue to influence my choice of automobile. More

I brought in my 2007 VW GTI several times since I purched it, due to suspected transmission problems. It was always "nothing found wrong". Finally in 2012 the transmission went totally out. I brought it into it, due to suspected transmission problems. It was always "nothing found wrong". Finally in 2012 the transmission went totally out. I brought it into the shop to be told that it would cost in excess of $5,900.00 to fix it and that it was OVER 60,000 MILES by 3000 miles and therefore not under warranty! I still owed $4,000.00 on this car, and had only owned it for about 4.5 years, when the transmission totally broke. Instead of standing behind their cars, I was told I HAD TO PAY FOR ALL THE REPAIR OUT OF POCKET. They said they called VW (HQ I presume) and that they offered $1,500.00 for it if I traded it in on a new car. I would have had to pay the balance on the loan of $4,000.00 presumably for the defunct VW GTI out of pocket as well. This is the WORST kind of support for their products, and basically I got stuck with a car that has chronic transmission problems which never were addressed while it was still under warranty. I ended up taking the car to a transmission specialist who had to basically replace everything but the casing as the transmission was a total loss. This cost me $4,300.00 for a car I still owed $4,000.00 on. I will never forget the heartless and hostile treatment I received at the hands of the service personnel and how they refused to help me when it was obvious the car had transmission problems from way back. They tried to make me think I was responsible for the condition of the car when it was totally obvious a car that new should not have transmission issues at all. I was advised by non dealer VW repair profeassionals that this car has chronically had this problem, also it's all over the net. The transmission is for both automatic and stick shift cars can you imagine that. The same mechanism! Needless to say its frought with problems and a nightmare to repair. I WILL NEVER BUY A VW AGAIN AND CAN ONLY PASS MY EXPERIENCE ON TO OTHER UNSUSPECTING BUYERS THAT ARE STILL UNDER THE ILLUSION THAT THIS IS A QUALITY PRODUCT THE COMPANY ACTUALLY SUPPORTS. I am looking to cars that have a 100,000 mile warranty or unlimited warranty while I own the car, and they are out there. Like the 100,000 mile warranty at Hyundai (I like the Elantra) and Kia or the dealer bonus unlimited warranty at Nissan. THIS LACK OF INTEGRITY AND FRAUDULENT DEALINGS HAVE CAUSED ME FINANCIAL HARM IN THE $1000'S AND PERSONAL STRESS AND LOSS OF ABILITY TO WORK UNTIL I RAISED OVER $4,000.00 INSTANTLY OR WROTE OFF MY CAR WHICH SUPPOSEDLY IS WORTH AROUND $12,000.00 FOR THE VW OFFER OF $1,500.00. THAT SHOULD TELL YOU WHAT THEY THINK THEIR CARS ARE REALLY WORTH! I AM TERMINALLY CURED OF THE ILLUSION OF THE "FAHRVERGNUEGEN". I will be sure to let everyone I know share in my discovery of the VW company now being just another ripoff waiting to happen. More