Gunther Volkswagen Volvo of Coconut Creek

We went to Gunther Volkswagen and were connected with John Shorter, Salesman. He is the reason that our rating is great across the board. Outstanding service, knowledge, and helpfulness. We will not h John Shorter, Salesman. He is the reason that our rating is great across the board. Outstanding service, knowledge, and helpfulness. We will not hesitate to recommend John Shorter and Gunther Volkswagen for their superior treatment and quality of product. More

John Shorter is by far the best, most knowledgeable, most professional, most thorough, and most responsive car sales specialist we have ever worked with. We have leased six vehicles from John and continue to professional, most thorough, and most responsive car sales specialist we have ever worked with. We have leased six vehicles from John and continue to refer our friends to him. Justin in the credit department is also a pleasure to work with. If you are looking at a VW I suggest you call Gunther and ask for John Shorter and then when you are ready for the credit department ask to work with Justin. More

My experience with Gunther Volkswagon of Coconut Creek was very positive. My salesman was extremely professional and knowledgable. I could not have asked for a more pleasant experience when purchasing my was very positive. My salesman was extremely professional and knowledgable. I could not have asked for a more pleasant experience when purchasing my car. More

I have worked with John Shorter for the past six years. In that time, my family is now on the 6th car from him. He is very knowledgeable and makes the experience extremely pleasant. I have recommended Joh In that time, my family is now on the 6th car from him. He is very knowledgeable and makes the experience extremely pleasant. I have recommended John to friends and they also have had good experiences. I also like the fact that the process is so smooth. John works well with the finance people and the whole team is professional. Further, if I have any question about the car or anything needs to be done in the Service Department, all I have to do is call John. All in all, I know that my experiences as a satisfied customer will continue to influence my choice of automobile. More

I brought in my 2007 VW GTI several times since I purched it, due to suspected transmission problems. It was always "nothing found wrong". Finally in 2012 the transmission went totally out. I brought it into it, due to suspected transmission problems. It was always "nothing found wrong". Finally in 2012 the transmission went totally out. I brought it into the shop to be told that it would cost in excess of $5,900.00 to fix it and that it was OVER 60,000 MILES by 3000 miles and therefore not under warranty! I still owed $4,000.00 on this car, and had only owned it for about 4.5 years, when the transmission totally broke. Instead of standing behind their cars, I was told I HAD TO PAY FOR ALL THE REPAIR OUT OF POCKET. They said they called VW (HQ I presume) and that they offered $1,500.00 for it if I traded it in on a new car. I would have had to pay the balance on the loan of $4,000.00 presumably for the defunct VW GTI out of pocket as well. This is the WORST kind of support for their products, and basically I got stuck with a car that has chronic transmission problems which never were addressed while it was still under warranty. I ended up taking the car to a transmission specialist who had to basically replace everything but the casing as the transmission was a total loss. This cost me $4,300.00 for a car I still owed $4,000.00 on. I will never forget the heartless and hostile treatment I received at the hands of the service personnel and how they refused to help me when it was obvious the car had transmission problems from way back. They tried to make me think I was responsible for the condition of the car when it was totally obvious a car that new should not have transmission issues at all. I was advised by non dealer VW repair profeassionals that this car has chronically had this problem, also it's all over the net. The transmission is for both automatic and stick shift cars can you imagine that. The same mechanism! Needless to say its frought with problems and a nightmare to repair. I WILL NEVER BUY A VW AGAIN AND CAN ONLY PASS MY EXPERIENCE ON TO OTHER UNSUSPECTING BUYERS THAT ARE STILL UNDER THE ILLUSION THAT THIS IS A QUALITY PRODUCT THE COMPANY ACTUALLY SUPPORTS. I am looking to cars that have a 100,000 mile warranty or unlimited warranty while I own the car, and they are out there. Like the 100,000 mile warranty at Hyundai (I like the Elantra) and Kia or the dealer bonus unlimited warranty at Nissan. THIS LACK OF INTEGRITY AND FRAUDULENT DEALINGS HAVE CAUSED ME FINANCIAL HARM IN THE $1000'S AND PERSONAL STRESS AND LOSS OF ABILITY TO WORK UNTIL I RAISED OVER $4,000.00 INSTANTLY OR WROTE OFF MY CAR WHICH SUPPOSEDLY IS WORTH AROUND $12,000.00 FOR THE VW OFFER OF $1,500.00. THAT SHOULD TELL YOU WHAT THEY THINK THEIR CARS ARE REALLY WORTH! I AM TERMINALLY CURED OF THE ILLUSION OF THE "FAHRVERGNUEGEN". I will be sure to let everyone I know share in my discovery of the VW company now being just another ripoff waiting to happen. More

The sales staff here seems quite personable. I went in to browse and met some very helpful people who were able to answer my questions fully. This helped me make some informed decisions. browse and met some very helpful people who were able to answer my questions fully. This helped me make some informed decisions. More

Sold me a lemon & a damaged lemon @ that (front end chips down to the primer that look like someone covered it up with touchup paint). I have had the car for 9 weeks, been to the dealership 4 times end chips down to the primer that look like someone covered it up with touchup paint). I have had the car for 9 weeks, been to the dealership 4 times & now the car has been in the service dept for 3 weeks while I drive a stupid beetle rental car. They told me computer says check engine light did not come on (I had video showing the car stall & light coming on) then they said it runs fine (I pulled out & the car sputtered & would not go over 40mph). Now they are replacing the ECM & VW Customer Care (what a joke) has offered to pay 2 months of my payments - but they have had the car for 23 days! Still not resolved... More

My family has gone to this dealer for a few years now. I now live in Orlando but when Ineeded a car I traveled down to see them. I REFUSE to deal with David Maus VW up here and the trip was completely wort now live in Orlando but when Ineeded a car I traveled down to see them. I REFUSE to deal with David Maus VW up here and the trip was completely worth it! They are the first really decent people I've met at any dealer! They treated me with respect and were honestly trying to help me get the best deal possible. Julian, Tony & Maggie really took great care of me and I would recommend anyone in Coconut Creek to go to them for a VW! My only complaint is that I wish the place was closer to my house. I would go there for everything! More

Telephoned shopped as so many us do after we have researched what we want via the internet. Several other VW dealers were extremely helpful as to the supply of the new TDI's as well but Andy Mroczka researched what we want via the internet. Several other VW dealers were extremely helpful as to the supply of the new TDI's as well but Andy Mroczka just hung in there with me and after about 10 days I was able to swing by and drive several models I had an interest in and bought the one I wanted. The dealership is immaculate with a museum of VW's dating back to the earliest models and customized paint jobs the likes i have never seen before on the new GTI's. Nice inventory and happy to locate a vehicle for you. F&I folks were great. Low pressure. No pushiness of any particular plan and i did decide to buy the extended 0 deductible (owner transferable-very important if you want to sell your call privately) for 6 years/72 months after i walked out and thought about it overnight. Very low interest rates as well. More