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Gunther Volkswagen Volvo of Coconut Creek
Coconut Creek, FL
1,909 Reviews
Gunther Volkswagen Volvo of Coconut Creek has one of the most unique new car showrooms you will visit anywhere. If you love Volkswagens as much as we do you will enjoy our collection of classic Volkswagens on display. Our showroom, aside from having new cars is a Museum loaded with classic Volkswagens from the 40's, 50's and 60's. Our showroom is modern and a very comfortable place to spend time. Featuring a lounge, wifi, coffee bar and wide screen entertainment. We invite you to stop by to experience the Gunther difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,909 reviews
November 02, 2013
Volkswagen is just pumping cars out now, attention to quality on exterior and cabin quality is second to none but as far as the engine, drive train components and safety they are put in the back seat. I quality on exterior and cabin quality is second to none but as far as the engine, drive train components and safety they are put in the back seat. I had a problem arise with my 2010 Passat CC a leak sprang up in the radiator, the side was splitting. When I contacted VW Customer Care they offered to pay for parts as the warranty had just expired conveniently enough, however since I had the car in for a idiot light for the low water level prior to the expiration they met me halfway. When I tell you how much my portion was you wouldn't believe me. I paid the service ad went on my way. After a few days another problem cropped up, the wife was crossing a busy intersection and the car stalled which resulted in a near tragic accident. Of course it was now a fuel pump I would have to replace, VW met me half way graciously with this repair however if I told you what my half was you wouldn't believe me. A day or so later the car began shifting erratically and after calls to the service advisor I am now told that the transmission may need to be replaced, are you kidding me?! ANYWAY, at this point all of these issues that I am faced with are known issues with VW about their vehicals and if you dig around on the internet you will see many similar complaints relating to fuel pumps, transmission shifting, electronics and stalling issues and I will not recommend this dealer for their service dept as they're just taking shots fixing at the problems and in the process they are creating new ones along the way, but hey, thats the way we create our revenue stream, off our customer base, it's all about repeat service which is the number one revenue generator for a car dealership, fix one problem and create another and then deny all responsibility for being involved in creating another one, beware of this dealership and their service department and by all means look real close at VW and their complaints on the Internet before you buy one to begin with. Our service advisor was top notch, real concerned for our perdiciment and in my opinion to good a guy to work for this dealership. In the end this car ran like a top till their service dept played around with it fixing the radiator, now it is costing me an arm and a leg to fix things which in my opinion they created fumbling around in the engine compartment. More
by Zcasperg
Employees Worked With
Jason
October 28, 2013
I was in the market for a car and was recommended to ask for John Shorter at Gunther VW in Coconut Creek. Best car shopping experience! He was very nice, down to earth and very knowledgeable in explaining for John Shorter at Gunther VW in Coconut Creek. Best car shopping experience! He was very nice, down to earth and very knowledgeable in explaining the difference between leasing and buying. He was not pushy or "salesy" which was refreshing! He really worked hard to get me a fair deal along with the Finance Manager on my car of choice the 2014 Passat and I was very pleased. He was completely focused on me the entire process and also was very thorough in showing me how the Passat dash works. I went away happy about both my new car and the experience! I would be very comfortable recommending John Shorter and Gunther to any friend or associate. More
by cherrigirl
October 28, 2013
I just happened to read another customer's review of John Shorter before starting this and I couldn't agree more with what she wrote. I too leased a Passat yesterday and I have to say, without a doubt John Shorter before starting this and I couldn't agree more with what she wrote. I too leased a Passat yesterday and I have to say, without a doubt that this was the absolute best buying experience that I have ever had at a dealership. Being a married male in my upper fifties, I can tell you that I have bought/leased numerous vehicles over the years and never has the experience been more pleasant than this, from start to finish. I'll use present tense as I'm confident that John has a lot of mileage left! He is highly knowledgeable about the vehicles, the programs, the manufacturing process, and on and on. He is also 110% customer service driven. No detail was too small, and he covered everything about the vehicle and every question that my wife and I brought up. Unfortunately for VW, they cannot clone John. There is no hard sell at all and he is more of a personal consultant. I just can't say enough about the experience. Oh, by the way, the car is fantastic too. I decided that I needed a change of pace, so I traded my 2010 CC for the 2014 Passat SEL. The performance, styling, etc. of the car is great so far, as I am confident that it will be that way, right up until when the time comes again to think about the next vehicle. I sure hope that John will not have opted to retire by then. More
by slncpa
September 30, 2013
I bought my 2010 golf from this Gunther Volkswagen. The sales were amazing. The service on the other hand, has a lot to be desired. I brought my car in several times for service and several times mention sales were amazing. The service on the other hand, has a lot to be desired. I brought my car in several times for service and several times mentioned a concern about a noise coming from the passenger side tire area. This last time I brought it in, it was finally addressed. But when I asked why it was not taken care of earlier, I was told that I had never said anything about it. Which is a lie. I also came in because my driver side visor had spontaneously fallen out of the ceiling. When I asked why that wasn't fixed, I was told again that I didn't say anything! Another lie. It is obvious to me that no safety inspection is being completed and that they care very little for their customers. Very disappointed. I would not buy another car from here and would advise others to do the same. More
by BrittneyCairns
Employees Worked With
Shelley, Patti
September 25, 2013
I bought a Certified VW from Gunther of Coconut Creek. Four months later the paint was pealing off. The VW corporate representative said Gunther should be responsible. Gunther told me "you bought a used Four months later the paint was pealing off. The VW corporate representative said Gunther should be responsible. Gunther told me "you bought a used car, sorry." They also told me that the Certified Warranty covered everything but normal wear and tear. Not true! Watch out for Gunther. More
by awilderjustin
Employees Worked With
Howard
August 16, 2013
John and team were fantastic. The process of buying my new care was smooth, easy and pleasant. I will happily recommend John and this dealership to everyone I know! new care was smooth, easy and pleasant. I will happily recommend John and this dealership to everyone I know! More
by ccccc22
August 11, 2013
We highly recommend this dealership. Our experience was exceptional.We were impressed w/ their honesty & integrity in particular w/ John Shorter. You will love this man from the moment you shake his hand. exceptional.We were impressed w/ their honesty & integrity in particular w/ John Shorter. You will love this man from the moment you shake his hand. It's been a week now, and we still feel like we did not thank him enough. We will definitely buy again from Gunter VW of Coconut Creek. More
by selfsustained7
June 27, 2013
We bought a used 2010 VW Passat wagen from Gunther VW. It has 20k miles and looks and drives brand new. I would never expect a service issue with this car. The car is fantastic, but we realized that our trad has 20k miles and looks and drives brand new. I would never expect a service issue with this car. The car is fantastic, but we realized that our trade was grossly undervalued, so we paid a little more than we should have. You expect that when you trade a car to a dealer. They have to make money to keep the doors open, but when we figured out that we got beaten up real bad we asked for help. The car we traded in had low miles, and the top of the line NAV system offered by the factory, and every bell and wistle known to man. Our new one had a basic radio, and no frills. We asked if they would install a free NAV in our car, to at least upgrade it to what we traded in. We figured that they would counter with a story about how they could not do it for free, so how about dealer cost. That would have been great! BUT...That was the thing that stopped all communication with the salesmen. We cannot get anyone to call back, if just to say no. I have been getting the run around for over a week now. Repeated phone calls get no phone calls back, no reasons, no communication of any kind. They will not respond at all. They are real good before the sale, but after the sale, you will not get the time of day! I know I will never be unhappy with their service, because I have visited Wallace VW up in Stuart, FL, and I have great communication, including all my answers to my questions about the NAV. I will go there for service, and will buy my next VW there too. Gunther has lost a good customer, but I guess that is good for Wallace! More
by carbuffmiata
Employees Worked With
Amos, Harold in used cars
May 31, 2013
One of the best experiences that I have had at a car dealership in many years! I found this dealership online through Edmunds.com while trying to get a quote for a car. They provided the best deal on th dealership in many years! I found this dealership online through Edmunds.com while trying to get a quote for a car. They provided the best deal on the car that I was interested in. Sales executive John Shorter took the time to respond to my request. I was able to negotiate all aspects of the deal, online, with complete transparency, in a very professional and courteous manner with Mr. Shorter. At the time of pick up, John was very laid-back and complete with his presentation. There were no hidden agendas either from him or the financial department which I greatly appreciated. A great deal of time and effort were spent trying to satisfy me. They did a great job!. I would highly recommend this dealership and John shorter if you're interested in a Volkswagen. Sincerely, Robert Sarro MD More
by RobertSarro
January 09, 2013
Great straightfoward no-nonsense experience John Shorter presented the car (s) woth out any of the normal deealership hype. The finance experince was equally straightfoward with out any nonsense. WIll abso presented the car (s) woth out any of the normal deealership hype. The finance experince was equally straightfoward with out any nonsense. WIll absolutly refer friends family to John and Gunther More
by jeffsult
