Gunther Volkswagen Volvo of Coconut Creek

Sales-“manager” Jeff Forman physically threatened and yelled at my wife and I after he lost a sale. Unacceptable and unprofessional. Don’t shop Gunther vw. Will go to a big dealership like Rick Case, sin yelled at my wife and I after he lost a sale. Unacceptable and unprofessional. Don’t shop Gunther vw. Will go to a big dealership like Rick Case, since I’m still in the market for a car) where they actually try to make a sale and don’t disrespect a customer (would have been a repeat customer). If they couldn’t close the deal don’t take it out on the customer. No I’m happy to tell my story to anyone that will listen so they don’t experience Jeff Form a at Gunther VW of Coconut Creek. They tried to say they gave me a discount but when I went home I found out it was the listed price at Rick Case lol More

This place is a total scam! Seriously these people treat you like a number! Waste my valuable time. Manipulating sleazy sales people who seriously are desperate and in turn become shady and dishonest! Freak you like a number! Waste my valuable time. Manipulating sleazy sales people who seriously are desperate and in turn become shady and dishonest! Freaking salesman didn’t have the decency to even meet with us after making the deal and then changing the terms! Please protect yourselves from these establishments!! Hanson is the salesperson and he sent his brother to do the dirty work! Unprofessional!! More

I cannot say enough good things about this place. I just bought my new (used) car from them and I couldn’t be happier with my experience! Sam Yucel was my sales specialist. I spoke to him on Sunday about a bought my new (used) car from them and I couldn’t be happier with my experience! Sam Yucel was my sales specialist. I spoke to him on Sunday about a car I saw listed with them. It was not through service or detail yet but he was extremely accommodating and pulled the car so I could take a look at it Monday since that was the only day available for me. They (Dewey Klein was the sales manager) gave me a great price, and what I was hoping for, on my trade-in and on the car I was purchasing. They worked quickly and efficiently and there was no need to haggle back and forth. Sam was hard working and made sure I was pleased and well taken care of. There were two minor things I addressed with him on the car I was purchasing and he made sure all was fixed. It was fully serviced and detailed and I was able to pick it up the next day. I’ve never had an experience like this - very smooth and easy! I will definitely recommend this dealership to anyone in the market looking to buy a new or used car! More

Horrible experience with service department! Purchased a 2018 Tiguan in Feb, so we’re new customers and we will never go back!! When we made the appointment we told them we would need a ride home which they 2018 Tiguan in Feb, so we’re new customers and we will never go back!! When we made the appointment we told them we would need a ride home which they said ‘no problem’, but failed to say that it is a shared ride and that there maybe a wait. This morning there was an hour wait for a ride home, my wife couldn’t wait that long, so she walked home! After the car was there the whole day, we went there at 5:45 because there was no communication from advisor (left 2 messages and a text message, no reply) to find out that nothing was done! Went to speak to David Klause, Service Manager and when he saw my logo’d work shirt he ‘assumed’ that I was a sales person and said he wasn’t available because it was after hours! This was the worst example of customer service that we have ever experienced! More

Jakub Polowczyk, our salesperson, was absolutely superb! Professional, super responsive, knowledgeable, honest, and just a very nice guy. Thanks to Jakub we had a fabulous experience :) Professional, super responsive, knowledgeable, honest, and just a very nice guy. Thanks to Jakub we had a fabulous experience :) More

Sales and financing process and representation were wonderful, everyone involved was very courteous and relatable. Super happy with our vehicle and the service received! Thanks! wonderful, everyone involved was very courteous and relatable. Super happy with our vehicle and the service received! Thanks! More

Zero stars!Carlos Jimenez, one of their Sales Manager Zero stars! Carlos Jimenez, one of their Sales Manager not only raised his voice on the phone but hung up on me. He obviously does not know the rule Zero stars! Carlos Jimenez, one of their Sales Manager not only raised his voice on the phone but hung up on me. He obviously does not know the rule of thumb, customer is always right, therefore treat customers with respect. Very unprofessional! More

From beginning to end the service was professional, friendly, and expedient. I ate at a local restaurant and by the time I finished eating they were done. friendly, and expedient. I ate at a local restaurant and by the time I finished eating they were done. More

Had a serious odor from my AC. It was impossible to get through to the Coconut Creek Gunther Dealer. Finally I was told to set an appointment up for a week. Not good since the car is not drivable with thi through to the Coconut Creek Gunther Dealer. Finally I was told to set an appointment up for a week. Not good since the car is not drivable with this toxic smell making me ill. Now I was told to leave it the next morning and they will see if they can get to it. I probably would never buy a Volvo again. By the way this car is 10 weeks old. More

Worst service department ever! Very sloppy and incomplete repair of sunroof. Missing items from car including car mats. Advisor, manager, and GM never returned calls. repair of sunroof. Missing items from car including car mats. Advisor, manager, and GM never returned calls. More