Gunther Volkswagen Volvo of Coconut Creek

Buying a car is definitely not the first thought when thinking of pleasant experiences, but the staff at Gunther VW Coconut Creek were able to make it happen. I am so thankful to have been referred to th thinking of pleasant experiences, but the staff at Gunther VW Coconut Creek were able to make it happen. I am so thankful to have been referred to this dealership and sales manager, Eduardo Esparza. I worked primarily with Moe Ezzine, sales specialist. He was patient and kinda. He was able to answer my questions and went above and beyond to accommodate my needs. I never felt rushed or pressured to make any decisions. Lastly, even in finance, the experience was light and easy going thanks to Nicole Falloon. I would definitely recommend Gunther VW Coconut Creek. Not only did they give me the best price, but the environment and friendly demeanor of everyone I encountered made the whole experience a positive one. I cannot express my gratitude enough, and I urge anyone looking to buy a vehicle to check them out! More

I am writing this review in pure discontent with gunther volkswagen at coconut creek. I was lied to by not only several car salesman but the car sales manager himself. I have been receiving letters regardi volkswagen at coconut creek. I was lied to by not only several car salesman but the car sales manager himself. I have been receiving letters regarding a “key trade in” where it states that I can trade in my current vehicle for a new vehicle of the same trim for no charge. Hence, I would be starting a brand new lease with a 2023 version of my car for the same monthly payment as my previous lease. No where in that letter did it state I would have to give any down payment. I called and was reassured by several car salesman that I would not have to pay anything for this trade in. When I got to the dealer, they did not honor any of this and told me that I was “misinformed”. They then ended up raising the price of my lease after running my credit. In reality they were making a huge profit from keeping my 2019 vehicle as it has equity. After 5 long hours, I finally gave in to the new price even though it was not true to their words. I asked if my daughter could do the same thing with her lease and maintain the SAME exact price and the manager, Eduardo Esparza, gave me his word that he would honor the deal. The next day she went into the dealer hoping to not have the same problem I did, which unfortunately was not the case. They inspected her car and raised her monthly payment by $15 due to minor damages. Eduardo even wrote out the numbers on his business card and wrote “tentative with approved credit”. When he ran her credit and her co-signers credit, he made them wait for two days because he was “attempting to get the banks approval”. He then called her and said that he could not honor the deal at that price ($270/month) and raised it to $299 due to “credit” and as it was two days later there were “different promotions”. Keep in mind my daughter went two days prior to the end of the month, he is the one that took two days to respond to her. The co-signer’s credit was ran at 876…when they state that good credit is considered 700+. I then asked him what happened and expressed how disappointed I was with both our experiences and he told me “I regret doing business with you”. I would not recommend this dealer to anyone ever again. They are all liars and will say anything to get you to come in and waste your time. More

Once again I am immensely satisfied with Gunther VW. Larson, once again made my entire process of leasing a new 2023 Tiguan incredibly easy. Larson is professional, efficient & considerate. I have b Larson, once again made my entire process of leasing a new 2023 Tiguan incredibly easy. Larson is professional, efficient & considerate. I have been a customer of his for over 16 years. If your looking to buy/lease a vehicle, Larson is the man. He will work with you until your comfortable & satisfied with your deal. Thank you, Larson for making this as effortless as possible on my end. More

I leased a 2023 XC90 on Dec 17, 2022 and returned my 2020 XC90 on the same day. At this time I was told by my sales agent, Tom, the dealership would keep my SUV and I would not have to worry about excess wea XC90 on the same day. At this time I was told by my sales agent, Tom, the dealership would keep my SUV and I would not have to worry about excess wear and tear on my vehicle. Fast forward to February 2023 I'm, receiving invoices for excessive wear and tear. I reached out to the Coconut Creek dealership on 7 different occasions. I reached out to my salesman, Tom and not one phone call was returned. This is the verbal contract that other customers are referring to in their complaints. Avoid this dealership they have perfected this loophole! When I asked for something in writing at the time of my exchange, I was told by the person who does the paperwork that "Ma'am, I'm taking your car and giving you a new one, what more paperwork do you want?" In all of my years of leasing cars at different dealerships I have never witnessed such shady practices. Volvo of Coconut Creek should not be allowed to represent the Volvo brand as it diminishes the entire Volvo experience! I hope this review helps someone who is trying their best to avoid the headache and anxiety purchasing and leasing a new vehicle brings. More

They wrote the book on how to excessively charge their customers. Both sales and especially service . customers. Both sales and especially service . More

Took my 22 Golf R in for an appointment today, July 9, that I made back on June 17 for “dynamic cornering light error.” I was charged $184.95 because somehow, according to the RO, my headlight lost their that I made back on June 17 for “dynamic cornering light error.” I was charged $184.95 because somehow, according to the RO, my headlight lost their settings and needed to be reprogramed…. Something that should be covered under warranty considering this is a 2022 that I bought from this dealer back in April….. There is a small scrape on the drivers front bumper which happened a week, June 25, after I made the appointment and I told that to Alia my advisor who still charged the fee because of the scrape on the bumper which had nothing to do with the software programing and the error light was already on over a week before the scrape to the bumper. More

The guys at this dealership were incredibly helpful from our sales person Steffann to the financial person Miguel to the Branch Manager Rob!!! In these tough times of leasing vehicles they made the process our sales person Steffann to the financial person Miguel to the Branch Manager Rob!!! In these tough times of leasing vehicles they made the process easy and actually pleasant! My daughter and I are so happy to have found them! Highly recommend if you need a vehicle cars really nice too!! Thanks! Terry & Julie More

I had a 30,000 miles service on 05,20,2022, I was very pleased with the outstanding service provided by Larry Faulkes. the oil service and maintenance were done at the expected time. I believe this deale pleased with the outstanding service provided by Larry Faulkes. the oil service and maintenance were done at the expected time. I believe this dealership is improving the service Nice Work More

I found Gunther Volvo Cars of Coconut Creek dealership through your website. They had a vehicle that matched almost everything we were looking for. I responded by email to see if the car was still availab through your website. They had a vehicle that matched almost everything we were looking for. I responded by email to see if the car was still available. A saleswoman named Karla called me back. After about 2 hours of discussing all of the details of the sale with her and her sales manager we agreed on a cash sale and a final price. I was making arrangements to fly to Ft. Lauderdale and drive home with the vehicle when another salesperson named Pierre called. He asked about my experience that morning and sent me an invoice for the vehicle that was $4,500 more than the price I had already agreed on that morning. We tried again to negotiate a final price for another couple of hours between Pierre, his sales manager, and myself, I even mentioned that I had the previously agreed on final price in a text message from Karla but they were unwilling to budge from a price just $250 higher. By that time I was through with Gunther Volvo Cars of Coconut Creek. More