Gunther Volkswagen Volvo Cars Delray - Service Center

I highly recommend that you see Lucas Reis at service. If you would like a hassle free experience. If you would like a hassle free experience. More

Sales department is awful only thing worse is the service department I brought a car in for service after two hours they told me they were missing a part how to rent a rental car for me I looked at my Americ department I brought a car in for service after two hours they told me they were missing a part how to rent a rental car for me I looked at my American Express bill it was on there I called the rental car agency they said Gunther denied the claim More

Took my daughters 2018 Jetta in for oil change and tire rotation. Service was great! We will be back. Thank you rotation. Service was great! We will be back. Thank you More

STAY AWAY FROM BOTH GUNTHER VOLVO DEALERSHIPS. The service department is the WORST- total incomparable from the staff. I recommend North Miami Volvo service- they place is AWFUL.... service department is the WORST- total incomparable from the staff. I recommend North Miami Volvo service- they place is AWFUL.... More

Dom is a wonderful asset, very welcoming cheerful, and saves me money. I have had service for my 2011 C30 with over 150k for 3 times and always felt Dom with taking care of my car. Everyone is friendly an saves me money. I have had service for my 2011 C30 with over 150k for 3 times and always felt Dom with taking care of my car. Everyone is friendly and helpful to the ladies out front who help me with getting my coffee. It is a remarkable place very large clean, so glad to have such great service here in Delray, I moved here in 2019, and was very nervous about going to a different dealership, but immediately Dominic put my Mind at ease. Well done! More

I am very troubled by the gross gauging I have experienced at Gunther VW of Delray. I brought my wife's Tiguan in for a check of the slow start, tire pressure alerts and the fact that for the thir experienced at Gunther VW of Delray. I brought my wife's Tiguan in for a check of the slow start, tire pressure alerts and the fact that for the third time the sunroof has an issue. Battery literally died upon arrival so I had no choice but to have them replace it at what i was told would be $220, i arrived to retrieve the vehicle and was handed a bill for $394.00. Astonished i asked to speak to the service manager, was told he was gone. Called back this morning was told he was busy. Adding insult to injury the sunroof is still not fixed, tire pressure light back on on the way home. Took car to local tire shop where they found a faulty valve. Oh and the battery terminal rubber protective covers, gone never re installed, but the charge of $140 for labor to install a battery (20 minutes max) was added to the cost and the job was not completed. because of the poor workmanship i have to return to get the sunroof fixed and soon after that i will be headed to my nearest Ford dealer to trade this poorly manufactured vehicle. More importantly getting better service from a company like Grieco Ford just down the road. $394 for a battery that can be purchased from several auto part stores for $115-$149.50. Quite the experience. Grody tells me it is a special battery! Really? More

Terrible Service Department!! I am very Disappointed in how my experience was handled, or lack thereof! I made a formal complaint to VOLVO USA for help with this dealership and opened a case number with th how my experience was handled, or lack thereof! I made a formal complaint to VOLVO USA for help with this dealership and opened a case number with them, also asking for the Regional reps help as well to keep them accountable. Almost no communication about anything, I always have to chase my service person down. The service manager doesn't respond or return any phone calls either. I have had issues that are needing attention for months and they literally are ignoring my phone calls in the service department. I shared with everyone I could, even my sales person who helped me buy the car, that I have my daughter in this vehicle to drive her to school and I do not feel safe driving my car any more due to the shaking and pulling hard to the right. Zero response form anyone other than my sales person, and you think your safety would matter to someone at this dealership. The car has spent more time in the service department than in my possession. I may even sell the car, after spending almost $50,000, but I can't even sell the car because they haven't returned my calls to try and fix the car. I purchased their flagship, S90, and would have expected some level of customer service... but I feel as though I would get better service at Kia, while paying the Volvo price for the car. I even reached out to the Sales Manager for help and received zero response back from him either! Horrible experience, can't wait until this is all over... too much work to work with these people at Volvo. Such a shame it has come down to this, me acting out of character to just get someone to acknowledge what is going on. More

The head of repairs, Dominick Espada, did an A+ job of taking car of our Volvo. He was extremely knowledgeable, efficient, and a terrifically nice guy. - S. Greene taking car of our Volvo. He was extremely knowledgeable, efficient, and a terrifically nice guy. - S. Greene More