Gunther Volkswagen Volvo Cars Delray - Service Center

Gunther Volkswagen Volvo Cars Delray responded

WagMom, it sounds like, with the help of Dominic, you were able to get your vehicle fixed and be on your way in no time. Now that's what we like to call good service! Thank you for dropping by to write your review all about your 5-star service experience with us.

Gunther Volkswagen Volvo Cars Delray responded

MASUSEP, it is our duty to let our customer's know the health of their vehicle to ensure their safety on the road. Domenic's actions demonstrate exactly what the Gunther name is all about. We agree that he is a great asset to our team and we are overjoyed that you were able to share your experience with us in your review.

Gunther Volkswagen Volvo Cars Delray responded

Sylon, after receiving your review, we have reached out to our dealership's Service Manager who was able to provide us with what really occurred. The part you are referring to is a tow hitch which you initially inquired about at our dealership. You had declined our help after receiving an estimate for the installation and took it upon yourself to install. As a result, the right rear wheel well was not re-installed properly and fell off. Since you choose to do the work yourself, for the record, this is not considered a defect or a warranty concern/repair. When you returned to our dealership you had asked that we assist with the replacement of the fallen item under warranty. As we stated above, this is not considered a defect or a warranty concern/repair and that request would not be possible. However, as a favor, we offered to replace the part as a one-time goodwill jester and we agreed that the paint costs would be your responsibility. We ordered the part, painted and informed you when the part finally arrived. You then refused to come in and demanded that we mail the part to you which inevitably added to the delay. What we don't understand is that if you had wanted the part delivered to you, we would have been more than happy to arrange that in the first place. Your review does not accurately represent or shed light on what really happened at our dealership. Our service department has been more than generous in offering you help with your tow hitch installation issue. We do not appreciate receiving your negative review considering all our efforts to assist you.

Gunther Volkswagen Volvo Cars Delray responded

IRLAPORTE, thank you for your compliments for our service and for leaving us your review. We look forward to having you back in!

Gunther Volkswagen Volvo Cars Delray responded

Stacey Ann, we couldn't be happier to hear that Domenic and Vanessa were able to help you with all of your servicing needs. Thank you for leaving us your review and writing all about how our team took great care of you during your time with us.

Gunther Volkswagen Volvo Cars Delray responded

Ahfavoot, from purchasing to servicing, it sounds like our team continually provides you with a 5-star experience. Nothing makes us happier than to hear that our customers are loving their new purchase! We appreciate your review for our customer service and we want to thank you in advance for your recommendations.

Gunther Volkswagen Volvo Cars Delray responded

KStevens, we are honored to be your go-to stop for all your vehicle's needs. Thank you for your compliments for Andrew and we appreciate receiving your recommendation for our dealership.

Gunther Volkswagen Volvo Cars Delray responded

KHARVEY1017, thank you for sharing your experience with Lucas and how he continues to provide you with his undivided care when it comes to servicing your vehicle. We couldn't be happier to receive your review and 5-star ratings.

KHARVEY1017 responded

Lucas was a great help assisting me with the product , he advise me about my tires that it was not really safe to drive on them. I liked that he was conceren.