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Gunther Volkswagen Volvo Cars Delray - Service Center

Delray Beach, FL

4.5
650 Reviews

650 Reviews of Gunther Volkswagen Volvo Cars Delray - Service Center

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October 05, 2018

Oil change All of the Gunther reps were very polite and cheerful Belvial is excellent rep Dressed great and his hygiene was impeccable Great asset for Volkswagen More

by NROSEDAKTOA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Balvin Minto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

NROSEDAKTOA, we appreciate your compliments and recognition for our team's polite, polished and professionally-dressed demeanor. Thank you for choosing to bring your vehicle to our dealership for your oil change and for leaving us your review.

October 05, 2018

COMPUTER UPDATE appreciate being serviced on the day the problem arose / i guess two hours is not a ling time to wait for problem resolution /S90 IS A GEAT CAR More

by NEIL6858
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DOMINIC
Oct 05, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Neil, we are appreciative to receive your review as well as have the opportunity to help you with your vehicle's issue. Thank you for allowing us to assist with your S90's computer update and for choosing Gunther Volvo Cars Delray Beach.

October 05, 2018

Volvo S60 On time and the work done was perfect and Check all of the car they also do a great job cleaning and getting all the paper work done quickly More

by AMORTGAGE2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Bellefroid
Oct 05, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

AMORTGAGE2002, it sounds like your entire service experience went smoothly. We are glad to hear that you received a timely service and an attentive paperwork process for us. Thank you for your review and for stopping by our dealership.

October 05, 2018

Outstanding customer service Dominick was amazing. He provided exemplary customer service. However your hourly labor rate is far above the competition. It was far above what More

by Astronomical Labor Rate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominick
Oct 12, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Astronomical Labor Rate, by "competition", do you mean aftermarket? Then yes, our prices are more than the independent/aftermarket shop. But we cannot be compared with them, because we only use genuine Volvo parts which have a lifetime warranty. We do not claim that we are the cheapest, only that we are the best due to the fact that we use OEM parts, factory trained Volvo technicians, and as you saw with Dominick...our service team consistently delivers outstanding customer service. There are other service centers who offer cheaper labor rates, but you cannot guarantee that you will receive quality work and the authenticity that Gunther Volvo Cars Delray Beach can assure.

October 05, 2018

Flat Tire I was offered an insurance plan to cover my tires and rims when I purchased the vehicle. Thank God I did because I woke up with a flat tire. Gunther n More

by bfstewart23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris and Dominic (Service), Anthony Cardoso
Oct 05, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Bfstewart23, we understand that situations like these cannot be predicted. But we continue to look out for our customers so that when these situations do happen, we are right by your side to help. It sounds like we were able to save the day and save you hundreds! Thank you for sharing how Gunther was of great help to you during your flat tire incident.

October 04, 2018

Great and speedy service Dominick and front desk clerk had exceptional service! Dominick made sure I had a great experience and had my loaner Ready as soon as possible So o More

by ZULAY_372
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick , Joelle Maselli
Oct 04, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Zulay, with the help of Dominick and our service department you were able to receive an exceptional experience that was speedy and convenient. We are pleased to hear your feedback and praise for our team at Gunther Volvo Delray Beach.

October 04, 2018

Good but I'm happy with the service and the way I was treated by the employees at the service center and I love that they wash my car, probably the best part o More

by MARIEESPINAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas
Oct 04, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Marie, your happiness means a great deal to us and hearing your feedback is appreciated. Your concerns will be taken into consideration to ensure your satisfaction in the future. Every vehicle brought into service comes out clean with a complimentary exterior car wash and we are glad to hear you are loving it! Once again, ee appreciate your review and thank you for choosing Gunther Volkswagen Delray Beach.

October 04, 2018

Electrical Issue Service was done on my 2012 VW CC. Had an electrical issue and general maintenance. Everything was addressed, then handled by the service team. Car is More

by TOM.BOTTIGLIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gunther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lasha Malazonia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Tom, thank you for providing our team with the opportunity to service your 2012 VW CC and assist with its electrical issue. Your satisfaction means so much to us and we greatly appreciate your 5-star review for our dealership.

October 04, 2018

The best VW service department in South Florida I live in Miami, but i drive 70 miles to Gunter VW for service and maintenance. WHY ? Because they have the best in South Florida. Never had any probl More

by VESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vasil Blagoev. Chris Cardoso.
Oct 05, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Vess, to make the drive all the way from Miami to receive our services is the highest compliment we can receive. Thank you for sharing how our team was able to accommodate your needs and deliver you a timely service experience. We greatly appreciate you making the trip up to us and for taking the time to write your review; you are the one we should be thanking!

October 03, 2018

Service department I worked with Lucas in the service department and he is excellent and very knowledgeable about the VW products. He is always very courteous and profes More

by CATERINABEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas
Oct 04, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Caterina, thank you for your compliments toward Lucas and the courteous and professional service that he provided to you. We are happy to hear that you enjoyed your visit and we appreciate you stopping by.

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