Gunther Volkswagen Volvo Cars Delray - Service Center

Incredible customer service Lukas supervised our car’s maintenance. He was so pleasant, efficient, and thanked us for being customers. Great work on part of the mechanics as well Lukas supervised our car’s maintenance. He was so pleasant, efficient, and thanked us for being customers. Great work on part of the mechanics as well. The woman who assisted us at the service desk was very pleasant and helpful as well More

I would go to a different dealership if there was one closer It took me five phone calls to schedule this service. I'm not sure if you're using a new answering service but no one knows what is going on and the w It took me five phone calls to schedule this service. I'm not sure if you're using a new answering service but no one knows what is going on and the whole process was extremely frustrating. Because this was so difficult, I called my service rep, Grody, three separate times, with days in between, & left THREE separate voicemails with my cell number. I never got a call back. I had to have my husband schedule the service. SIXTH time is a charm, right? When the car was serviced, Grody wasn't the one that took the car in like usual. That's fine if they've put me with another service rep, but it would be nice to let me--a customer of four years--know. The new rep tried to charge me for patching a tire when I purchased all four at the dealership less than 6 months ago, which is definitely in my file. He only ammended the charge after I said something. Grody saw me while I was checking out at the counter & scurried the opposite direction. After giving them my new cell number time & time again--even when dropping off the car, it was WRONG on the paperwork yet AGAIN by one number. They called the wrong number when everything was finished which delayed us picking up the car by an entire day. Are these people sleeping?? My experience at Gunther Volkswagen after being a customer for FOUR YEARS is honestly deplorable, I hate having to take my car in. If there were a closer dealership I would go there. I would never buy a car here, I would never send a friend here. I have given Grody an earful before when I was less than pleased with a service a year or so ago. They got the job done at a D grade customer service level with no major problems until now. I've never said anything to management because I didn't want to interact with anyone at this place longer than necessary. More

Liars and thief’s Liars and thief's. Service tech Grody is a liar (tells me I'll be reimbursed for recall work and I wasn't, doesn't give me full prices prior to agreem Liars and thief's. Service tech Grody is a liar (tells me I'll be reimbursed for recall work and I wasn't, doesn't give me full prices prior to agreement of work) - Other techs are liars. They over charge and lie to your face. Get one charge from the techs, another price from the people inside. They hide charges. And miraculously your car breaks after your bring it here. I needed a key this time (after numerous repairs) and was told $99 by an outside tech. Inside Juan tells me it's $155 programmed. Ok fine let's order it. I get it and now they tell me it's another $100 to program the $155 key. You little liar. Manager comes out and is a jerk about it and calls me a liar. Awful service, awful company. Don't go here. You'll be happier elsewhere. Reporting them to BBB as well. F Gunther VW. More

Efficient Service from Gunther In South Florida it is very difficult to find an “old school” dealership that values efficient service and reasonable prices, Gunther VW Delray Beach In South Florida it is very difficult to find an “old school” dealership that values efficient service and reasonable prices, Gunther VW Delray Beach brings back a nostalgic era sorely missed. Had a fabulous experience with the service team from reception to checkout payment. More

Great experience and friendly staff I think you need to invest in another shuttle. The driver works really hard but the demand is high and the wait is long. However both Drew (service I think you need to invest in another shuttle. The driver works really hard but the demand is high and the wait is long. However both Drew (service manager) and the driver were very friendly and helpful and made the overall experience good. More

Changing oil, tires, check up for the car Dominic is the best ! He is friendly and the most important very efficient and professional . Now instead to give the courtesy car we have to go to E Dominic is the best ! He is friendly and the most important very efficient and professional . Now instead to give the courtesy car we have to go to Enterprise (however paid by Gunther) and they let us a dirty car ... More

Under warranty Dominic‘s attention to detail , knowledge and caring of the customer as family provided an excellent example of Quality! Vanessa At the desk always Dominic‘s attention to detail , knowledge and caring of the customer as family provided an excellent example of Quality! Vanessa At the desk always ready to help and great smile. The driver who picked me up and took me back to work was an added plus. Teamwork makes the dream work and you have a great team ! Thank you for all my Volvo needs . More

Longtime Volvo owner Loves Gunther Service+ As always my Volvo gets the best care from Gunther Volvo and my service guy, Dominick! Called with an "engine light" warning....made an appointment w As always my Volvo gets the best care from Gunther Volvo and my service guy, Dominick! Called with an "engine light" warning....made an appointment with Dominick. Brought my car in for service and they found and fixed the problem. Easy breezy, pleasant people and my car got a car wash and I was on my way with peace of mind, an invaluable thing. Thank you Dominick and Gunther Volvo service!++ More

Service Advisor The service dept is excellent in customer service. The advisors especially Lucas has always given his 100% concern in the service and repairs of my 20 The service dept is excellent in customer service. The advisors especially Lucas has always given his 100% concern in the service and repairs of my 2011 VW GTI extremely knowledable in VWs as far as parts repairs and general info responsive in the issues of the car and an estimate of the repairs will help in any way possible He is an asset to the service dept at Gunther Delray :) More

Quick and flawless service As always, the service department provided impeccable service and made it a breeze to get my vehicle in and out. Everyone is friendly and helpful and As always, the service department provided impeccable service and made it a breeze to get my vehicle in and out. Everyone is friendly and helpful and very professional. More