Gunther Volkswagen Volvo Cars Delray - Service Center

Engine trouble I have owned my Volvo XC for 8 years and never have had it serviced anywhere but Gunther. Dominick in service is trustworthy, genuine and likeable. I have owned my Volvo XC for 8 years and never have had it serviced anywhere but Gunther. Dominick in service is trustworthy, genuine and likeable. Dominick’s customer service skills rival a 5 star luxury hotel-he is always reachable and responsive. I am so appreciative to know whenever something is wrong with my car I have a secret weapon, which is Dominick. He got my back! Thank you Dominick. I will never sell my Volvo because of YOU! More

Need a part pay in advance Ridiculous to pay in advance. I’m transient. Born and raised here. Had car serviced there for 5 years. When I lived in Atl brought the car here every Ridiculous to pay in advance. I’m transient. Born and raised here. Had car serviced there for 5 years. When I lived in Atl brought the car here every year when I was on vacation More

service Felt very welcome being an out of state resident Met by Grody who was courteous and friendly who handled me well. Very happy with the service I had Felt very welcome being an out of state resident Met by Grody who was courteous and friendly who handled me well. Very happy with the service I had done will definitely advise my friends who need to have their Volkswagen serviced. More

Second opinion I went in for a secondary inspection on my vehicle. Not only was Drew helpful in explaining and making me feel comfortable at your dealership, but he I went in for a secondary inspection on my vehicle. Not only was Drew helpful in explaining and making me feel comfortable at your dealership, but he renewed my faith with the brands service department in general. More

Team Work I know it takes more than one person to run an effective service operation and Gunther VW surpassed this performance from the greeting to the return o I know it takes more than one person to run an effective service operation and Gunther VW surpassed this performance from the greeting to the return of the keys. Gunther is definitely an asset to VW AND to the clients. More

Poor communication No One explain to me why a car with less than 3000 miles is already having truck engine lights going on. It’s supposed to be one year or 10,000 mil No One explain to me why a car with less than 3000 miles is already having truck engine lights going on. It’s supposed to be one year or 10,000 miles. So I question whether there is something wrong with this car Burning oil. The actual service was good, but there’s a big lack of communication and no exclamation of why this might be happening More

Very thorough and friendly Dominc was very detailed and transparent. He showed me the issues with the car and did not placr any additional pressure on me to go one way or the o Dominc was very detailed and transparent. He showed me the issues with the car and did not placr any additional pressure on me to go one way or the other. More

Efficient Done in good timely manner but could use some free snacks in service areas besides coffee NY dealer had bagelswith butter or cream cheese every mornin Done in good timely manner but could use some free snacks in service areas besides coffee NY dealer had bagelswith butter or cream cheese every morning if waiting for car More

A good visit. The appointment went well. The car was seen in a timely fashion and the service did not take too long. Keith Palmer was my service advisor and I woul The appointment went well. The car was seen in a timely fashion and the service did not take too long. Keith Palmer was my service advisor and I would request him in the future. More

Tire tread Advisor informed me I needed 4 new tires. I asked what the tire tread warranty was. He informed me there was no such thing. We debated and finally tol Advisor informed me I needed 4 new tires. I asked what the tire tread warranty was. He informed me there was no such thing. We debated and finally told me 70,000 miles per tire. This is a new car. He further informed me they didn’t process claims like this. I knew this to be untrue. We debated further and I finally picked up my car and took it to Tire Choice where they informed me Hankook requires the dealer to file the claim since it was a new car. More