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Gunther Volkswagen Volvo Cars Delray - Service Center

Delray Beach, FL

4.5
652 Reviews

652 Reviews of Gunther Volkswagen Volvo Cars Delray - Service Center

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January 24, 2019

New lease Good service and great sale representatives. I will recommend this leader to lease. Everything good thanks Very much for your help. Will contact the d More

by ERIKASALERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Perez
Jan 25, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

ERIKASALERS, thank you for expressing your gratitude for the good service and great sales you experienced with us. If you should need any additional help, feel free to reach out to our team at any time. Thank you!

January 24, 2019

Best service Great service and customer care. Professionalismat at it’s best. Would recommend to friends and family Top Service Manager and staff..Very polite a More

by Fs5431
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vasil
Jan 25, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Fs5431, we are excited to have been able to show you what professionalism at it's best looks like and to receive your recommendation for our services we provided to you. Thank you for visiting and rating our team with your 5-stars.

January 24, 2019

Wait was way too long I made and appointment for an oil change for 9 am. Didn't get out till 11 am. In addition service rep didn't tell me that something as important as More

by WANG0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grodey was my service rep
Jan 29, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

WANG0, please remember that Gunther Volkswagen holds you and your vehicles best interest and safety at the top of our priorities. A customer's inspection sheet can make note of many factors/details found throughout your vehicle's servicing. If there is a need that requires immediate attention, our customers are informed right away. We hope this helps to clarify our processes. Should you have additional questions regarding your vehicle' service, we ask that you please follow up with your Service Advisor.

January 24, 2019

shuttle to get a loaner Dropped off SUV for 20K checkup and had to be shuttled to Enterprise Rent-A-Car to get a loaner. Took an extra 55 minutes, and since no one told me a More

by kcs
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
do not know their names
Jan 24, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

KCS, we understand your frustrations for not being able to receive a loaner vehicle during your recent visit. You can imagine, our loaner vehicles are in high-demand and we simply cannot guarantee our customers a loaner vehicle each and every time. With only a handful of loaner vehicles, loaners are distributed based on the time of availability. We are lucky to be able to accommodate our customers with rental services through Enterprise Rent-A-Car. As our team demonstrated, we are very much committed to making your service expereince as fast and friendly as possible. We thank you for your candid feedback and for choosing Gunther Volvo.

January 23, 2019

Homelink replacement Very good and polite and helpful Chris, Service Advisor. Warranty repair completed to satisfaction in a timely way. Would recommend the dealership to More

by Aberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Damis
Jan 23, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Aberg, thank you for sharing how Chris was able to repair and replace your Homelink satisfactorily. Your recommendation for our timely and helpful customer service is greatly appreciated.

January 23, 2019

Great service department We live in Miami. We have two VW SUV’s. The service department its sooo good, I don’t mind driving the extra 60 miles one way. But I know when i get m More

by VESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vasil Blagoev
Jan 23, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

VESS, to hear that you make the drive 60 miles out just to get serviced at Gunther is so gratifying. Our dealership ensures a high-quality expereince including a comfortable facility and friendly staff with can-do attitudes. Your two purchases mean a great deal to us and we couldnt be more thankful to have such a loyal customer like yourself. We appreciate your review and thank you for the recommendation.

January 22, 2019

Excellent service as always I cant really say much as i always get excellent service. Lukas is always helpful and lets me know exactly what I need ans its helpful that he remembe More

by Sdebisingh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lukas
Jan 22, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Sdebisingh, always excellent, always helpful and always remembers the details you like... it sounds like Gunther knows exactly what to do to make sure you receive the excellent service that you deserve. Thank you for sharing positive feedback for Lucas and Vanessa, it is great to hear how they contribute to your overall satisfaction with our dealership.

January 21, 2019

Fast and efficient I’ve always had a great experience coming to this service department. They communicate well and complete the service quickly. And I love the complim More

by Amber V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Koppelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Amber, we are so pleased to know that each service visit you have experienced with us has been consistently fast and efficient. We love to hear how excited you are about the complimentary car wash we provide and we thank you for expressing that in your 5-star review for us.

January 21, 2019

Fabulous Service As soon as we have a problem, we call for appointment and problem disappears. Always am impressed with the smiling customer service and all others More

by bdavis25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic, Matt
Jan 22, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

bdavis25, Gunther makes all your problems disappear with the friendly and convenient services we deliver to you. Thank you for rating our services with your 5-star review.

January 19, 2019

Efficiency Making the service a appointment was simply. Dropoff was fast and shuttle service was present and took me to work without any wait. Was informed when More

by PAD16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrison Willmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisor and appointment staff member
Jan 21, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Pad, our complimentary courtesy shuttle is a big hit with our customers and we are thrilled to hear all about your personal expereince while using it. It's a pleasure to have had the chance to deliver you a fast and efficient service visit with the help of the Gunther team. Thank you for stopping by!

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