Gunther Volkswagen Volvo Cars Delray - Service Center

Carefree Service From handling my appointment timely to having my car when promised, Gunther service was excellent.can’t wait to drive my next Volkswagen from Gunther! From handling my appointment timely to having my car when promised, Gunther service was excellent.can’t wait to drive my next Volkswagen from Gunther! More

Problems fixed but car damaged People are very attentive and repairs completed But a seat repair caused damage which is still being resolved. I hope this can be fixed soon and that People are very attentive and repairs completed But a seat repair caused damage which is still being resolved. I hope this can be fixed soon and that I will be provided with a loaner vehicle. More

Consistently provide excellent service. This time was just for some tires, but I was able to make a same day appointment, and was surprised at how fast they did the work. This time was just for some tires, but I was able to make a same day appointment, and was surprised at how fast they did the work. More

Great customer service! Chris and the whole team worked together to make my visit a pleasure. I will always use Gunther for all my service needs and when it's time to get a n Chris and the whole team worked together to make my visit a pleasure. I will always use Gunther for all my service needs and when it's time to get a new Volvo, this is where I will go. More

Forgotten Customer Was told when I dropped off it would be 2-2.5 hours. Said I would wait. I was in the same seat and after the time was up I went to check to see if my Was told when I dropped off it would be 2-2.5 hours. Said I would wait. I was in the same seat and after the time was up I went to check to see if my car was done. The cashier had to look to see if she had my paperwork. My receipt and keys were in a drawer! My car had only taken 50 min. I had been there for 2 hours by this time and no one had bothered to call my name. There was a big WAITING on my receipt. The sales manager and come in the reception area and looked right at me several times. When I told the cashier she said “What do you want me to do?” I asked for a manager. She called 3-4 times and no one came. I then found out she was calling the sales manager. I asked for the general manager and she said I would have to go to the front. I did and the receptionist called someone who said that no one could see me. I waited over 2 hours while my car was sitting out in the parking lot and no one bothered to tell me or even call me (my phone # was on the receipt that was in the drawer. And then no one had the decency to come and apologize. I work all week and I know that I will have to wait a little longer on a Saturday. So I was patient. But I sat for no reason. I have two Volkswagens and I will definitely not be bringing them back. I hope that no one else is Ever treated the way that I was. More

Excellent My salesman Garrison was helpful and very knowledgeable it was smooth transition. Any question I had weee answered the only thing that concerns me is My salesman Garrison was helpful and very knowledgeable it was smooth transition. Any question I had weee answered the only thing that concerns me is it took so long for this survey to get to me it has been over a month since I took the car someone is falling behind but thank you garrison very happy More

Great as usual It’s always been a great experience. Even if you go for an unfortunate event the service makes it makes it a good experience. Thank you It’s always been a great experience. Even if you go for an unfortunate event the service makes it makes it a good experience. Thank you More

Unsatisfactory Experience My recent visit to Gunther Volvo Delray was very much disappointing. The car was there for the 20,000 mile service in which there was no paperwork pr My recent visit to Gunther Volvo Delray was very much disappointing. The car was there for the 20,000 mile service in which there was no paperwork provided regarding the specific service performed or current condition of the vehicle such as brakes, tires, wiper blades, etc. A day later my windshield wiper fluid low level light came on, which tells me that all fluids were topped off. Additionally, the tires were to be rotated as I had requested upon arrival. This was also not done. Needless to say, I’m very unhappy and would not recommend this service center to anyone. More

Passat Service Great staff, very welcoming and accommodating. Helped me understand the features in my car even though I did not purchase it at this dealership. Gre Great staff, very welcoming and accommodating. Helped me understand the features in my car even though I did not purchase it at this dealership. Great service. More

Terrific service The service is always performed to my expectation and on time. Easy to schedule and very fair prices. The waiting area is comfortable with free coffe The service is always performed to my expectation and on time. Easy to schedule and very fair prices. The waiting area is comfortable with free coffee. More