Gunther Volkswagen Volvo Cars Delray

The pleasure of leasing a car It was magic from the moment my grandson and I walked in the reception of this dealership. We were greeted by Ken , the sales manager then introduced It was magic from the moment my grandson and I walked in the reception of this dealership. We were greeted by Ken , the sales manager then introduced to William Stern, the sales Associate. Mr. Stern was extremely polite, well dressed and showed knowledge of all products that were for sale. Mr. Stern answered all of our questions in details that made us feel very comfortable , it felt like we are sitting in our living room chatting with an old friend . William, showed us all possible car models that would fit our budget and needs. tested and drove couple, then decided on the car we loved. He took us to Ken's office, the man calmly and politely asked us couple of questions then went on his computer and produced paperwork to enplane the deal being offered, there was no haggling , we liked the offer and signed it. In few minutes, Mr. Stern accompanied us to see the finance manager who was as courteous and polite as the other two gentlemen, he didn't attempt to push extra products to increase the sale price as most dealers do, he showed us a list of products and let us decide if one needed that he could add. I don't recall that I had ever been treated with such manner at any other dealership in the past 60 years that I have been buying, trading in or selling my old car. I feel bad because the maximum stars I can give this two gentlemen is only five, they should be at least 7 More

Deceptive sales tactics. Classic bait and switch. Classic bait and switch tactics by Anthony. My wife and I came in to lease an XC 60. We worked with a sales associate named Anthony. After visiting Classic bait and switch tactics by Anthony. My wife and I came in to lease an XC 60. We worked with a sales associate named Anthony. After visiting the dealership several times, I sat down with Anthony and the finance manager. As we talked through the deal, they promised to take her existing Mercedes GLK and pay off the rest of it's lease (a couple more months), and that we would have to pay nothing to do that. They promised that the monthly payment of $630 would be it. I repeated this back to them numerous times with consistent confirmation. I told them I wanted to take a little more time to think and they persisted with urgency. the finance manager pointed to their daily sales log and said "we've had a great day, and I want to make it even better, so we're willing to make this great deal for you." That evening, Anthony came to deliver the car and pick up the Mercedes. he shoved a seemingly endless amount of papers in front of my wife to sign in rapid succession. we had the car and thought all was well. A couple weeks later, we received a bill from Mercedes for $1,200. it included a "disposition charge" of almost $700, a charge for $350 for a "missing" second key, which we did give them, and they later "found", along with a few other random fees. I called Anthony, who was suddenly difficult to contact, and explained that this was not what we discussed, and that there must be some sort of mistake. I sent him the papers from Mercedes and he said he'd look into it. After chasing him down again, he said that our "deal" did not include them paying these various fees. I explained the understanding we had in the finance office that they would cover "ALL" of the costs associated with turning in the Mercedes. I reiterated to Anthony that I did repeat myself several times. He became very defensive and condescending, explaining that he had a piece of paper, which said they would not be paying these fees. he went on to say "you've leased cars before, you should know how this works." I responded, that though I have, it is not my job, or my business. they knew xxxx well what they were and were not doing, and they hid behind this one piece of paper to justify it. I explained that they obviously wrote the paperwork up in a much different fashion than was discussed, then shoved them in front of my wife to sign without having a chance to review. I continued to plead with Anthony to honor his word, and that of their finance director, and was met with nothing but excuses and belittling comments. The car is great, but if you shop here, please be careful to read everything and do not take their word for truth. I do not like writing bad reviews, but i feel it necessary to help people avoid these kinds of experiences. even after offering to split the costs with them, they didn't budge one penny. More

earned my business and trust got my new xc60 yesterday ! the manager brandon was great ! my salesman tony was so kind and had a lot of patience with me and my wife and was not pus got my new xc60 yesterday ! the manager brandon was great ! my salesman tony was so kind and had a lot of patience with me and my wife and was not pushy..also keith was fantastic on training us on using all the features the great car offers ! THANKS AGAIN TO THE DELRAY GUNTHER TEAM ! More

In love with my Brand new S60 I have to say I am a nervous wreck when it comes to car shopping but my sales guy Tony was truly pleasant and knowledgeable. He was not trying to pull I have to say I am a nervous wreck when it comes to car shopping but my sales guy Tony was truly pleasant and knowledgeable. He was not trying to pull any gimmicks over me and he was very patient. I love my new car and I am so happy that he was able to find me something I liked within my budget. I have also recommended this dealership to my family and best friend. More

Excellent Service Team In April I had an unfortunate issue with your service dep’t and I emailed my concerns directly to you. However, I am happy to say that I just had my In April I had an unfortunate issue with your service dep’t and I emailed my concerns directly to you. However, I am happy to say that I just had my 2009 Jetta in for repairs today at Gunther Delray. Vasil Blagoev and his service team were excellent. It was truly a pleasure dealing with them. You can be sure I will return to GUNTHER VOLKSWAGEN DELRAY……..and I will also share this experience with Family, friends and business associates. More

Out With The Old And In With The Reasonably Priced!!! I was recently in the market for a solid family car. I was looking to get out of a lease that was way too expensive, and multiple dealerships told me I was recently in the market for a solid family car. I was looking to get out of a lease that was way too expensive, and multiple dealerships told me it was impossible, or showed me numbers that weren't realistic. I had the pleasure of dealing with James and Dan Gunther who were able to get me out of my way too expensive lease, and into a 2017 Passat. Not only did they beat every other dealership I went to (and there were many), but they went above and beyond to get the deal done as smoothly and efficiently as possible. I highly recommend this dealership, and specifically James Gunther and Dan Gunther for any lease or purchase. They don't just want to sell you a car, they want to help you get the best deal you possibly can. And that's rare in a dealership! More

New VW Passat Purchase Alex Koppelman was very helpful throughout the sales process; we were able to choose between the car we thought we wanted, and the car we actually nee Alex Koppelman was very helpful throughout the sales process; we were able to choose between the car we thought we wanted, and the car we actually needed with his expert help. More

Go see Alex Koppelman I am writing to express my gratitude to Alex Koppelman he was very honest from the getgo and made the process smooth and easy. Alex is professional an I am writing to express my gratitude to Alex Koppelman he was very honest from the getgo and made the process smooth and easy. Alex is professional and I will most definitely be recommending him to my family and friends. If you want an easy and hassle free car experience go see Alex! More

Alex Koppelman & Gunther VW of Delray Beach are top notch When I was in the market for a vehicle, this dealership - and specifically, Alex Koppelman - made my experience so worthwhile. Alex displayed professi When I was in the market for a vehicle, this dealership - and specifically, Alex Koppelman - made my experience so worthwhile. Alex displayed professionalism and attentiveness so far above what I experienced at almost every other dealership. I called ahead of time and expressed interest in a particular pre-owned vehicle. Within 30 minutes I arrived and he had the vehicle I was interested in completely cleaned and ready to test drive, Alex handled all my questions with the utmost care, honesty and quality of service. He is very knowledgeable on the vehicles even on a 3 year old preowned Volkswagen and knew all of the equipment on this particular 2014 Tiguan. The whole process was painless. I had the BEST car buying expeirence I have ever had in many years of purchasing cars. I was so impressed by Alex Koppelman and the team at Gunther that I thought it was important to let others know the quality of their service. Definitely give them your business if you're in the market for a VW or Volvo! Be sure to ask for Alex Koppelman when you arrive! More

Great dealer - no hassles. Made 1-call & got my VW GTI the same day with no hassles. No hidden fees. Paid exactly what we agreed to on the phone. Very happy with car, service & Made 1-call & got my VW GTI the same day with no hassles. No hidden fees. Paid exactly what we agreed to on the phone. Very happy with car, service & everyone at Gunther VW. More